Roofbar food and attitude Disappointing

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 08:16

With our winnings from Cratos casino we thought lets have a treat went to the roof barwe ordered crisy duck with plum sauce + 2 starters starters were delicious as was the Duck BUT the rice bit was served with was cold !! we told the waiter immediately no response!



When the waiter came to clear the table my friend asked can you see anything wrong ???



yes he replied the rice was a problem AHH this guy is tuned in WE THOUGHT.



When the bill came we noticed there was no adjustment OR gesture to take account of the cold rice we asked the waiter who went and spoke to the owners NO discount we were told NO apology either !!when we paid we did leave the very nice waiter a tip it was not his fault .



On our way out my friend went to the gents situated next door to the kitchen !! he noticed the kitchen doors were wide open so told one of the chefs he liked his rice hot not stone cold at this the chef told him to GO AWAY AND WAVED A RATHER BIG KNIFE AT HIM BEFORE SLAMMING THE DOO

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 08:17

On our way out my friend went to the gents situated next door to the kitchen !! he noticed the kitchen doors were wide open so told one of the chefs he liked his rice hot not stone cold at this the chef told him to GO AWAY AND WAVED A RATHER BIG KNIFE AT HIM BEFORE SLAMMING THE DOOR SHUT.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
05/09/2010 10:35

so he may of been busy cutting up veg and could not understand you and thought you was saying good bye,so he in turn waved to you,but with the knife in his hand!



That is what id tell the police i did anyway



Stop moaning for gods sake, i bet you have your left over curry from the night before for breakfast and some pizza,im sure they are not hot.

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
05/09/2010 11:34

Well I'm still going to try it!

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
05/09/2010 11:42

warm rice or cold rice? Food tends to be served warm during the height of summer.

graycoul


Joined: 23/04/2009
Posts: 493

Message Posted:
05/09/2010 11:50

try there 7tl bacon sandwich it wasnt worth 2........

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
05/09/2010 11:58

i had a nice cold rice with my cold meze last summer

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
05/09/2010 12:58

The Kithchen staff to the best of my knowledge speak no English, probably didn,t have a clue what was going on.



Why not speak to the managment at the time. IE ask the waiter if you could speak to the manager or a senior member of staff.



If any one tried to speak to my chef in the kitchen, he would shout abuse at you.



I have been told on several occasions by my own chef to F. off.



Cooking for several people, under pressure is hard work , and requires a lot of concentration.



When I cook in our kithcen, my wife knows , just do what I ask, dont speak to me, don't watch me. In fact just go away, and I will tell when and what I want doing.



I have cooked at several big parties, and people think they are helping when they all congregate in the kitchen and offer help, all it takes is one mistake to ruin a meal.



I think you will find a chefs kitchen to be sacred ground.



Just my thoughts.

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
05/09/2010 13:05

Thanks for that it gives everyone who is going to try this out to remember if we want rice with our meal...lets ask when we order, can we have HOT RICE PLEASE..maybe they might get it right..then if not you have your chance there and then when the meal comes to sent it back, asp..





Spider,X

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 13:37

the waiter did acknowledge there was a problem with the rice ( full credit to him) the owners could not be ****d



to offer an apology free drink or slight discount .



as for the prevarication on if rice should be hot cold or warm obviously when served with a hot dish ie hot duck with hot sauce it should be hot.



kitchen staff knew enough english to shout go away.



Stop moaning for gods sake, fcuk off back home yea yea yea sounds about right on here of late GENUINE grievances belittled .





linnie loos yes please do try it please let us know how you get on.





has any one else had the duck at this place if so what was you meal like please ?

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
05/09/2010 13:51

Jillyjugs , why not have a word with the managment. I am sure they do not want to lose your custom and like you said the only real problem was the rice.



I really would have liked to have tried the Chinese, But we have been busy this week,



If they can offer a good Chinese at a good price then that would be a big bonus,



We have not had a Chinese here (except when I cook) in over 3 years, because they are so expensive.



I feel that if the Chinese is good and reasonable it would be a winner



My be the Roof could extend the Chinese offer, and give more people chance to try it.

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 13:57

johnny lee what is the point in speaking to them they were made aware on the night by the waiter , even made eye contact with me but chose not to act .



china garden for me in future it is a bit of a drive from up in the lapta hills but the food is spot on .

dogeared


Joined: 02/09/2010
Posts: 45

Message Posted:
05/09/2010 14:12

As the food ( rice ) was cold perhaps you should have done what wonky donky did at the punjab walk out and not pay for it including drinks !



The owners had the opertunity to oiffer a good will gesture and short sightedly did not do so, their loss.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
05/09/2010 14:16

Lee I know what you mean about going into the kitchen, I get shouted at avery time i go in ours.Espicially when they are under pressure. I have never known rice to be served with crispy duck, only pancakes and the sauce with cucumber and spring onions.I hope Jilly gets the chance to get this matter put right.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
05/09/2010 14:28

jillyjugs.



Next time stick to what you know best.





Burger n chips

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 14:46

zerochlor your posts do not do you justice,



I know you ARE NOT a silly small minded Little man.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
05/09/2010 15:05

JJ, thanks, i know here and in my shop is totally diffrent,here is a bit of fun,office hours are serious as i meet real people.

TheBarrel


Joined: 21/07/2010
Posts: 187

Message Posted:
05/09/2010 15:18

Thank you all for the comments and the support.



Dear jillyjugs,

As the management of the Roof Bar we appologise. With regards to the rice, the rice was placed on the dish with the duck at the same time straight from the pan. Then the waiter came and collected the food not later than 4 minutes after the food was ready, the temperature in the kitchen is higher than outside thats why, the rice couldn't have gone cold there. We are sure of this as this has happened when one of the managers was in the kitchen. There is usually a nice breeze on the Roof bar which could have caused your rice going cold. No matter what the reason is, we are very sorry for the experience you have had with the rice. In the winter we heat up the plates for the food not to go cold, but at this heat we thought it would be too much and the waiters would have trouble carrying hot plates upstairs.

TheBarrel


Joined: 21/07/2010
Posts: 187

Message Posted:
05/09/2010 15:24

With regards to the kitchen staff, they don't know much of English and if they were busy cooking and under pressure of getting alot of dishes ready, they easily might have said whatever they remembered first. We will have a word with the kitchen and warn them, we are sure that the chef who has acted disrespectfully to you would like to appologise from you personally as they are nice people and surely didn't mean to cause no harm. If you decide to give us a second chance, then please notify your waiter of who you are so he can get the chef to personally appologise from you. Once again we are very sorry for this.

Thank you for the feed back and for the nice comment about the rest of the food and the service.

Texas


Joined: 22/09/2009
Posts: 634

Message Posted:
05/09/2010 15:31

I'll get the chef to apologise!



Anyone remember the Fawlty Towers (Waldorf Salad) episode?



Here's the FULL 32 minute version: http://video.google.com/videoplay?docid=4520664516843572538#





Well done The Barrel.

TheBarrel


Joined: 21/07/2010
Posts: 187

Message Posted:
05/09/2010 15:37

Dear all,



If you do have any comments or complaints, then please do let your waiter know about it as soon as it happens so we can sort it out straight away.

graycloud, what exactly didn't you like about the sandwich that makes you so upset?

doeared, unfortunately with beer for 2,75 TL and other prices so low too, it is very hard to offer anyone 'good will gesture' if by this you mean discounts, as all the prices are discounted according to the market prices. We do want to provide the best service, food and drinks at the lowest price which makes most of our clients happy.

Lilli, this is different duck, it's cooked in cherry sauce. We all love the duck that you are talking about but it turns out too expensive to add that only for one week as we would need special bamboo boxes for the pancakes.



Once again thank you everyone for the feedback and the comments, we do try our best to improove, so are always open for all the suggestions and comments.

TheBarrel


Joined: 21/07/2010
Posts: 187

Message Posted:
05/09/2010 15:39

Texas,



We are sure that the chef would feel the need to appologise himself! will watch the episode later on

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
05/09/2010 15:40

Any chance of running the chinese week 1 more week to give some of us who live a little further away chance to come and try?

Crumpy



Joined: 05/06/2010
Posts: 419

Message Posted:
05/09/2010 15:56

It would seem that the Roof Bar is having a few problems in the kitchen at the moment:-(



At about 6 o'clock on Friday evening, I ordered pizza and my partner meat salad. Mine was fine but one of the pieces of steak in my partner's salad was clearly uncooked, if not raw.



My partner left the uncooked piece of steak, but ate the rest. When the waiter came to collect our plates she (a Turkish Cypriot) commented on the piece of steak and he (the waiter) acknowledged it was indeed raw. Other than that, we made no objections ... and paid our bill in full ... and the dialogue with the waiter was amicable.



I am not a person that would normally comment on a bad experience in a restaurant, but seeing as there was already a current thread on the restaurant's cooking, thought it appropriate to contribute, telling you of our very recent experience there. We do not wish to harm the business of the place, and indeed it is our intention to visit the Roof Bar at least one more time.

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 16:00

TheBarrel



thanks for your reply.



HOWEVER YOU STILL refuse to see there was a problem.



we shall go to china garden for our Chinese food in future.



and enjoy the drinks and atmosphere at the roof bar.



as with message 24 We do not wish to harm the business of the place, and indeed it is our intention to visit the Roof Bar again.

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
05/09/2010 19:36

Has any one else had the duck at this place if so what was you meal like please ?

cooper


Joined: 23/10/2007
Posts: 3386

Message Posted:
05/09/2010 19:40

Mine was all right me-duck.

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
05/09/2010 22:11

I had chinese on Friday night. I had chicken with noodles and vegetables. My only complaint was there was too much for me to eat!!!!

Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
05/09/2010 23:03

Jillyjugs, lol

Quote: msg 25... as with message 24 We do not wish to harm the business of the place, and indeed it is our intention to visit the Roof Bar again.



Quote: Msg 26... Has any one else had the duck at this place if so what was you meal like please ?



OK Jilly,,, You have had an apology in msg 18-19 from the management along with the chef if you do go back!!!

So why drag it back up again? If you do not wish harm to the business...

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
05/09/2010 23:07

toots guess who this is x

Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
05/09/2010 23:15

Lillibabe..... This is me, Is that you?

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
05/09/2010 23:22

sorry love the author of the post i meant

jillyjugs


Joined: 21/07/2010
Posts: 80

Message Posted:
06/09/2010 00:44

Message 29 TOOTIE



quit simple WE could have been over fussy and others had had the same and it was ok.

dogeared


Joined: 02/09/2010
Posts: 45

Message Posted:
06/09/2010 00:54

who is it lillie DO YOU KNOW or have you been told by some one who thinks they know ??

Blackbird



Joined: 11/08/2009
Posts: 1432

Message Posted:
06/09/2010 01:08

C'mon Lilli - we need to know!!!

vonny


Joined: 25/06/2009
Posts: 476

Message Posted:
06/09/2010 01:16

Lol..Lilly, message 31,32 & 33,you.ve really brightened this thread up, sooo funny :o)



I think its terrible when people come on and complain. we have had 3 restaurants named this week,luckerly the owners have come forward and said something but not all restaurant owners come on cyprus 44. I think it can be damaging for them and i think its very unfair. even in top restaurants all over the world cant get it perfect every time, give them a break,,stop trying to put them down.wouldnt it be better to recommend good restaurants rather than the ones that didnt go quite perfectly for you

vonny


Joined: 25/06/2009
Posts: 476

Message Posted:
06/09/2010 01:20

sorry lilli,i spelt your name wrong in message 36.

Jeannie


Joined: 04/08/2009
Posts: 3283

Message Posted:
06/09/2010 02:45

Oh - for God's sake, will some just mention (one of) Jillygug's other nom-de-plumes - please?



Not me, unfortunately, I am skating on thin ice here already

catalkoykid


Joined: 15/02/2009
Posts: 1190

Message Posted:
06/09/2010 08:35

little nige is jilly jugs

dogeared


Joined: 02/09/2010
Posts: 45

Message Posted:
06/09/2010 10:23

messs 39 even if that is true does it make the thread and topic any less relevant ??

measey


Joined: 07/02/2009
Posts: 1037

Message Posted:
06/09/2010 10:42

Jillyjugs. Rice pudding is nice cold.

proger1



Joined: 18/04/2009
Posts: 2919

Message Posted:
06/09/2010 10:51

I am curios, the waiter came to clear the table and the rice was cold. That is like complaining that the ice has melted in your drink on a hot summer day.

I would probably have expected you to claim that your rice was cold to me during the meal when it was actually served, then I might give you an apology and perhaps a free drink, I might even bring some hot rice.



Just a thought !!!

PaulW



Joined: 20/07/2009
Posts: 651

Message Posted:
06/09/2010 10:55

john goode/jillyjugs/nige, way below the belt!

Sid447


Joined: 15/05/2009
Posts: 141

Message Posted:
06/09/2010 10:58

Have also tried the food here,



including a Chinese meal in the last week without any problem. Our impression was that it was good, decent food at less than half the price of the other Chinese restaurant(s).

To get all the spices and special ingredients necessary to supply oriental food for just a seven day period is quite a task. Credit to them.



Unsure why the OP waited until they had finished the meal before questioning the waiter if he could ......"see anything wrong"...........(?)

Are you serious? people leave food un-eaten for more than one reason.



If faced with a similar problem (food not hot/cooked well enough etc) we all are faced with a choice; fix it or let it fester. Why not tell the waiter to take it away and get it re-heated there and then! Problem solved. Rather than allowed to develop into bad feelings and subsequent whingeing on a public forum after the event.



If you don't mean any harm to a business then why post it on here?



Making a mountain out of a

proger1



Joined: 18/04/2009
Posts: 2919

Message Posted:
06/09/2010 11:01

molehill ????

Sid447


Joined: 15/05/2009
Posts: 141

Message Posted:
06/09/2010 11:21

A little light reading for the OP,



A quote by Charles Swindoll:



"The longer I live, the more I realize the impact of attitude on life.



Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company... a church... a home.



The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude... I am convinced that life is 10% what happens to me and 90% how I react to it.



And so it is with you... we are in charge of our attitudes."

catalkoykid


Joined: 15/02/2009
Posts: 1190

Message Posted:
06/09/2010 11:27

dont worry paul, small island ill bump in to him, never know may have another stroke lol

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
06/09/2010 11:30

Msg41 by john good deleted for the given reason. I seem to remember a banned member posting that same link before . it was not acceptable then and it isn't now .

Simbas

MickyFinn


Joined: 30/06/2009
Posts: 102

Message Posted:
06/09/2010 11:37

If JillyJugs is in fact Little Nige then I am not surprised, because he complains about food all over the island.

St Tropez, Guidos, Grape Garden, it goes on. He usually complains about frozen vegetables being served and in one establishment at christmas he could not have been more wrong because we watched the vegetables being prepared.

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
06/09/2010 11:39

Why do people do this? Hide behind false names etc, and post things.



It really should not be allowed. If some one has a point to make they should be prepeared to air it in the open under their own Genuine name.



I beleive the time has come when the Mods should tighten up, Give false people their own section





If you are prepared to come on here and make complaints about a person or a business, ok it may be perfectly justified, But you should have the bottle to say who you are.



Otherwise quite frankly what you are saying really dosn't mean much



Roof Bar could you try the Chinese week again please, ? I think lots of us want to try it.

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
06/09/2010 12:00

Yes, Roof Bar, more chinese please.

PaulW



Joined: 20/07/2009
Posts: 651

Message Posted:
06/09/2010 12:17

JohhnyLee, message 50. Good idea give the posters with more than one name their own thread, then they can have a conversation with themself............oh sorry nige already does, it's quite amusing when he post as one person and then disagrees with what he has said as someone else!

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
06/09/2010 12:19

as he has on here

TheBarrel


Joined: 21/07/2010
Posts: 187

Message Posted:
06/09/2010 14:45

Once again thank you all for the nice comments.



Unfortunately we can not extend the Chinese week as this week will be 'The Happy Week' with 20% discounts on 'The Barrel' menu and the week after that will be Carribean Food week we will be having 'Special Food Weeks' every second week, so there will be many more different types of food for you to try! We have scheduled a few weeks in advance so maybe after them we will put the Chinese Food Week back due to the high demand