3 G Internet Turkcell

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
01/03/2009 08:32

Advise needed and questions answered please i have 3 G internet with problems and having spoken to turkcell on numerous occasions every time i get a different answer, can anybody enlighten me as to why after purchasing and paying cash for 1 year internet with turkcell do i have to keep paying more money out when internet goes down. They now say im on 2 G and use SMS which i have never used and that my internet comes from turkey and that is why i have to keep paying extra money. Has anyone had similar experiences.

mia100max


Joined: 19/03/2008
Posts: 404

Message Posted:
01/03/2009 15:55

Have you altered you're settings in any way? There is an option to change to 2G so that may be the reason. My friend has had similar trouble, when she went to buy another 70ytl monthly card, they took 30 credits off her mobile as well. I have not had any trouble with it. Got new card & carried on without a break. I did overuse my free texts one month as i was texting someone in England & this uses up 3 texts each time. I was 2 units over (which therefore stops the internet) but I just texted 2 units to my 3g account & I was back up & running again for the rest of the month. If you go into Lemar, the young guy there is very good, speaks good english & may be able to explain what is going on.

Hope this helps.

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
01/03/2009 16:14

so glad that when i tex it has nothing to do with my emails.as both are just so full of good old dirty jokes,and contacts,....















spider..

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
01/03/2009 17:53

Hi Mia the settings can not be changed as apparently i live directly opposite turkey, they say i am on there satilite system strange i thought i lived in TRNC, they asked when did i come back from Turkey, i said i have never been to turkey, they said you have used your sms credits up in your visit to turkey, again i said i have never left trnc since last june, this conversation went on for about 1 hour in the end they said we will get our technical department to phone you my comment i am still waiting for your technical department to phone me since last year, i know this is cyprus but it really does take the p**s so again topped up the credit as i needed to msn my family etc if you can advise what setting i should be on mine is on gprs so far no other setting will allow me in to sign in thanx for your help more help appreciated.

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
01/03/2009 18:00

Mia by the way having spent almost 3 hrs on the phone i still didnt get anywhere, one very comfused 3 G or 2 G or maybe 1 G kibris turkcell internet user.

stellasstar1



Joined: 02/07/2008
Posts: 1519

Message Posted:
02/03/2009 11:35

I was just thinking of changing to 3G, nw not so sure.

cyprusfox


Joined: 13/08/2008
Posts: 119

Message Posted:
02/03/2009 12:47

Don't be put off stellasstar1! I use both Telsim and Turkcell 3G and am very happy with them.



I'm sorry that I can't help you with your particular problem ladyjessic. I know several users of Turkcell 3G and none of them have experienced the problems you have described. Have you visited their office in Girne? I've always found them very helpful.

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
02/03/2009 12:56

Stellastar Dont be put off i know all new things have teathing probs i just think i got them all apart from this im very happy with the service when it works and as to where i live its the best option. The nearer you live to girne the better it is so i have accpted the fact i got problems with my internet and everytime it goes down i just top up my account even though i shouldnt have to but im sure turkcell will get there in the end hopefully.

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
02/03/2009 13:00

Cyprus fox yes i am going to call in the office nxt time im in town thank you all for your help and advise very much appreciated

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
02/03/2009 17:30

Never heard of this from the many Turkcell users I know.



Have you spoken to the helpdesk on 444 0533?

CatalkoyJohn


Joined: 26/01/2009
Posts: 34

Message Posted:
02/03/2009 18:14

I would appreciate advice on the use of 3G in Catalkoy. i had intended to sign up on my next visit in May, also which provider is best?



thanks

John

ladyjessic


Joined: 16/01/2009
Posts: 92

Message Posted:
03/03/2009 12:06

thanx andyp will try them

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
04/03/2009 08:36

CatalkoyJohn



See here http://www.systemlogix.co.uk/turkcell-3g/turkcell-3g.html