KKTCELL phone, help please?

jax47


Joined: 03/10/2008
Posts: 102

Message Posted:
04/03/2009 11:57

we recently bought a sim card from a phone shop in Girne, we will only be able to make occassional visits to TRNC at the moment and wanted to have a phone that we could use while there and add credit to and keep the same number. The helpful man in the shop said we could top up on line but obviously once back home the phone wont work and we cant find a web site - all the sim card pack instructions are in Turkish anyway. We also thought it was a Turkcell sim card but its KKTCELL - anyone know anything about these please? Any info would be most appreciated. Thanks

PeppaPig


Joined: 04/01/2009
Posts: 89

Message Posted:
04/03/2009 12:18

not sure about topping up online, but KKTCELL is Turkcell. (kuzey Kibris Turk Cell i think). are you able to get through to the helpline number from UK? maybe try that - they speak good english. Dont know if it will work from Uk though...

PeppaPig


Joined: 04/01/2009
Posts: 89

Message Posted:
04/03/2009 12:26

oh the website is http://www.kktcell.com/kktcell/ by the way!

suziQ



Joined: 02/06/2008
Posts: 139

Message Posted:
04/03/2009 13:02

Peppa is correct KKTCell is Turkcell... If you don't use your phone for a period of time (I think it's 2 months), you will need to top-up with credits to reactivate it - any units which were on the phone will still be available to you as well.

Not sure about topping up online, but what I used to do was take a top up card back to the UK with me so that I could top up my phone as soon as I arrived back in Cyprus for my next visit. Hope this helps.

jax47


Joined: 03/10/2008
Posts: 102

Message Posted:
04/03/2009 14:58

Thank you both for this but I'm even more confused now - I also thought it was Turkcell and I e-mailed their customer service via the Turkcell web site - the reply from them was "The number 0533****** isn't a Turkcell number. It is a KKTCELL number"

I've had a look at the web site you mentioned Peppa, but its all in Turkish and I couldn't find any English translation at all.

We are coming out again next week so will go back into the shop and see if we can make more sense of it!

Aussie


Joined: 17/06/2007
Posts: 657

Message Posted:
04/03/2009 15:02

As I understand it KKTCell is a subsidiary of Turkcell in Turkey and run separately in the TRNC only. Probably you rang the Turkish service number rather than North Cyprus. Try the weblink in message 3.



Aussie

jax47


Joined: 03/10/2008
Posts: 102

Message Posted:
04/03/2009 16:25

thanks Aussie but the site mentioned in message 3 is all in Turkish.

PeppaPig


Joined: 04/01/2009
Posts: 89

Message Posted:
04/03/2009 17:49

i reckon, the easiest way is going be to do what Aussie does. Take a card with you, then when you arrive back next time all you have to do is put the new credit on, and it'll also activates your old credit. The other option, would be to open International Roaming, then whilst you're back in UK, every few weeks send a text to anyone, just to keep it active, and it won't deactivate. as long as you have enough credit on it before you go away of course!