Important HSBC UPdate Info

stellasstar1



Joined: 02/07/2008
Posts: 1519

Message Posted:
27/09/2009 16:07

Hi, I've just had a message from HSBC asking me to update my information, otherwise my internet account will be closed. Has anyone else had this email?. and is it genuine. When I logged onto my account in the normal way, it did not say anything about updating it. So is this a fraud email?. I didn't respond to the link attached.

Stella

cronos


Joined: 26/10/2008
Posts: 2093

Message Posted:
27/09/2009 16:11

99% probability of fraud/phishing email.

Don't respond.

Contact your branch by phone.



I get regular emails from HSBC about updating my information....and I've never held an account with them !

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
27/09/2009 16:26

I didn't get an email from HSBC, and I would not respond to it, but would contact the bank on Monday to confirm what is going on.



I did receive a text saying that my accounts would be frozen until I went in and confirmed my details. Apparently it is some rule that has come out of Turkey and I did call in and do this, albeit it took 2hours 15 mins!!!



I have now closed my accounts!

dizzycows


Joined: 12/05/2009
Posts: 2736

Message Posted:
27/09/2009 16:39

I had a call regarding my account by mobile phone whilst out shopping in GB asking for my account details so they could update! rather short and curt was my answer, as only do business with a bank face to face or logged into my account! Do not respond to the email, go into the bank and see what they need.

I have at least half dozen such messages every month from banks that I have never even dealt with.

All scams and possible fraud. Take care......

mrsgee


Joined: 23/06/2009
Posts: 396

Message Posted:
27/09/2009 17:02

I was a victim of a scam like this a couple of years ago. Whatever you do, don't give out your details. The scam I was subjected to was very very professionally done, involving what looked to all intents and purposes like HSBC web site. Then involving a phone call to 'HSBC' as I was told I could not update online. guy answered, asked usual security questions, mother's maiden name, date of birth, etc, at which point he had not only got hold of my account details but also answers to my security questions. Result - £1,000 taken in Barbados or somewhere, from my UK bank account. Scam also involved a Trojan Horse that crashed my computer so I had no idea that someone was messing around with my account. HSBC were brilliant - this all happened on a Sunday - they phoned me next day to say suspicious transaction on my account. In the end all was sorted and my £1,000 put back by HSBC. I have nothing but praise - in this instance - for the actions of HSBC - never give out any details!

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
27/09/2009 17:32

I get emails asking me to confirm details from Nat west and I do not have any accounts with them. Just dont give details please xx

MrsSnakes



Joined: 19/12/2008
Posts: 1100

Message Posted:
27/09/2009 18:02

I also get emails from Banks that I do not have accounts with asking for details.



It is a scam.



Mrs Snakes

melbrandy


Joined: 23/08/2009
Posts: 44

Message Posted:
27/09/2009 18:07

Central Bank of Turkey has asked that all banks update and confirm their client details.

HSBC north cyprus has its parent company in istanbul and has decided to follow through with some zeal.

It appears to be the only bank doing so.

However as pointed out above, it has normally been communicating with its clients here by text message and certainly not email.

To encourage you to comply they have started to withdraw services unless you come in along with the required bit of paper confirming your address. A recent bill or muhtars letter will do.

In my case they simply stopped my credit card transactions until i complied.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
27/09/2009 18:28

As a rule do not reply to any banks emails phone or text messages. We get many every day mainly from banks and c/cards that we do not deal with. If not sure call your banking contact.



Msg 8 - You are correct in this instance.

We have talked with HSBC Girne and they have had the update details sent by us but due to some restirction can't put us back on line until we have visited them (when next over in North Cyprus).

paddywack


Joined: 04/05/2009
Posts: 959

Message Posted:
27/09/2009 18:55

It`s a con, I get this type of e-mail from banks that I have never had dealings with.

orangekazzie



Joined: 31/07/2007
Posts: 1091

Message Posted:
27/09/2009 19:08

Never ever follow links in your e-mail box. Always open a new tab and either type the url in manually or copy/paste it in. You'll see from where it takes you whether its genuine or not.



Karen

stellasstar1



Joined: 02/07/2008
Posts: 1519

Message Posted:
27/09/2009 19:40

Thanks for all the replies. I thought it ws odd because I went in and updated my account after a phone call about 6 months ago.

Stella

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
27/09/2009 20:24

its deffo a scam..



ignore it..

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
27/09/2009 20:36

RE msg 11, Karen: (...) Never ever follow links in your e-mail box. Always open a new tab and either type the url in manually or copy/paste it in. You'll see from where it takes you whether its genuine or not. (...)

=> If I remember well you're a Mac user? There is free software (ClamXav) that scans incoming email (it has many other features!) and it alarms you when a suspicious email or URL in your browser is found. Until I started to use it I thought my hard drives were rather secure and clean, but ClamXav found several pieces of malicious software and removed it.

I'm sure such software exists for PC also - maybe someone out there can help other PC users with a tip?

orangekazzie



Joined: 31/07/2007
Posts: 1091

Message Posted:
27/09/2009 20:43

Hi Hans

Not a Mac user, but thanks for the information. I mainly use Ubuntu although I do have a couple of laptops with Windows XP and Vista on.

Regards

Karen

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
28/09/2009 00:09

HSBC sent me a text message. I rang the number given, which was the same as on my HSBC internet page.



They ask you some strange security questions, one involving my passport details, which I refused to answer. So they said they would have to confirm it was me, so they sent me a security code by text, when I repeated this number, everything was fine.



It's something to do with a new law in Turkey, regarding fraud, etc.