Internet help please

emineden1


Joined: 22/12/2008
Posts: 512

Message Posted:
19/12/2009 19:15

A friend of mine is having a problem with his internet access.



He cant access his internet provider from home, when he goes to the providers office it connects no problem, but not from home.



When he takes it to another friend house he can connect to their internet provider (DifferentISP) again no problem



Any ideas please?

Corbo



Joined: 13/09/2009
Posts: 627

Message Posted:
19/12/2009 19:34

as soon as I can get mine back on line, I'll get back to you..wink!

Albert5



Joined: 19/12/2009
Posts: 59

Message Posted:
21/12/2009 02:59

Hummm... Different things could happen:



1- There is no good coverage in his area (if it's Wi-Fi)

2- He may need to install the modem's drivers

3- If the modem used is integrated on the computer (not given by the company), it's maybe broken.



My two cents. I hope it helps...

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
21/12/2009 07:32

As he appears to have no problems connecting to the internet via other peoples systems, that suggests that bthere are no problems with his computer. I would guess that either his WIFI dish needs realigning, or his modem is broken. He should get his provider to come out and check both.



Paul