Please can anyone help

harita


Joined: 14/08/2008
Posts: 1343

Message Posted:
17/01/2010 16:09

When my wife switched on her laptop, the page displayed was "logging off" & the circle going round .. It has been turned off .. Back on again only to display the same page "logging off" .. Wont do anything while this page is showing .. Any suggestions please how to get the laptop running ..

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
17/01/2010 16:12

hi harita , have you tried rebooting it , f11 i think it is ?

YeniTom


Joined: 29/12/2009
Posts: 198

Message Posted:
17/01/2010 16:19

Harita. See the other thread ...

Pippie


Joined: 02/12/2009
Posts: 1288

Message Posted:
17/01/2010 16:20

Harita, will the machine allow you to press Ctrl+Alt+Del (hold them all down at the same time). The Task Manager should pop up, or you might have to click on 'Start Task Manager'.

If it allows you to do that, does it then show a list of applications running and can you click on each application in turn and then select 'End Task' to clear everything off? When they've all gone, then try closing the Task Manager and press Ctrl+Alt+Del again and then select 'log off' to give it a kick up the posterior. When it's finished shutting down, restart it again and see what happens. Worth a try. I'll ask hubby if he has any ideas when he wakes up!

yorkie58


Joined: 16/09/2008
Posts: 245

Message Posted:
17/01/2010 16:22

It may have frozen in which case take out the battery cell and start again.

harita


Joined: 14/08/2008
Posts: 1343

Message Posted:
17/01/2010 16:26

Thanks folks .. Nothing at all happens trying all the above .. No mouse pointer .. Just the blue screen "logging off"

YeniTom


Joined: 29/12/2009
Posts: 198

Message Posted:
17/01/2010 16:30

When you press Ctrl Alt Delete do you actually see the Task Manager panel?

harita


Joined: 14/08/2008
Posts: 1343

Message Posted:
17/01/2010 16:34

Thanks yorkie58 .. It may have frozen in which case take out the battery cell and start again.



Problem solved ..



Thanks to all for other suggestions ..

loulouis


Joined: 13/12/2009
Posts: 234

Message Posted:
17/01/2010 16:35

Hi Harita

switch of then restart and keep f8 pressed down this wil take you to boot start your machine in Safe Mode.

Loui

harita


Joined: 14/08/2008
Posts: 1343

Message Posted:
17/01/2010 20:25

Thanks Loui .. Will try to remember all the advice given if it happens again .. Removing & replacing the battery did the trick suggested by yorkie58 ..