Downpour- rather than Sunny Cyprus .com

fastclick


Joined: 12/07/2007
Posts: 16


Message Posted:
09/07/2008 00:02

I write as a victim subscriber to this outfit. They never return your calls, you get someone in the evening who tells you "I don't understand these things when you tell them you cant get intrernet access.



I am just about computer literate, but surely for about £40 a month I should be able to get instant computer access without having to call them every other day.



Keep clear folks . They are very fulll of bonhomie when you sign up--- I am Terry Thomas HAHA but try to get some service thats a different story - just directed to some arrogant bastard who whats to belittle you.



KEEP WELL CLEAR OF THIS OUTFIT !

TimothyCadman


Joined: 13/12/2007
Posts: 349


Message Posted:
09/07/2008 01:06

Fastclick,



You will always get someone to tell their horror story about each of the ISP's here. It is all dependant upon where you are on the island as to the infastructure that each ISP has in place where you live. All the ISP's will install their system and charge you accordingly but they won't tell you that their system may not be the best for your area. They have your installation fee and 3 months up front, they don't give a toss about you having a service you paid for. You could try litigation, but it's likely to take years. The best bet is to ask the people around you who they use and if they find the service acceptable.



For us it was third time lucky when we got the service that we found acceptable.

bondi


Joined: 12/07/2007
Posts: 27


Message Posted:
09/07/2008 06:00

Frustration is the order of the day with this outfit! Timothy who did you sign up with? Last time I had to go to an internet cafe to e-mail Sunny Cyprus.com about their appalling service - still waiting a response to my e-mail of end of May. Perhaps if these ISPs could read this forum they will know that not all publicity is good publicity.

cyprusishome


Joined: 31/03/2007
Posts: 571


Message Posted:
09/07/2008 06:31

Will not matter soon when the government hand it all over to the Chinese!!!!!!



TC is correct, does not matter who you are with either here or in UK there will be a big problem that sticks out and gains bad publicity for that particular company. Last week it was Extend now it is one of the main opposition SunnyC of who, one of the members here will state they never have problems.



Simple answer is to go to their office with a book and a couple of cans and annoy the **** out of them until they sort your problem.

cyprusishome


Joined: 31/03/2007
Posts: 571


Message Posted:
09/07/2008 06:33

bondi,



They do read these boards as was shown last year with extend and before that Internet Club. They both fought back and extend did try hard after the interchanges to improve. So I am sure Mr Thomas is reading this.

TimothyCadman


Joined: 13/12/2007
Posts: 349


Message Posted:
09/07/2008 09:11

When we first arrived we had SunnyCyprus. It worked but with download speeds akin to UK Dial Up speeds, nowhere near the Broadband standard we were promised.



After 12 months we moved to the Internet Club. Proper speeds in the beginning (256kbps download, 128kbps upload) but slowly it slowed and slowed and lots of "No or Limited Connection" warnings. Download speeds of 64 to 128Kbps were the norm. Upload was never more than 64kbps.



After 12 months we gave up with them and had Nethouse Networks. Installation 25YTL (YES, 25YTL) not the usual £200 to £300, 275YTL every 3 months. Speed 512 kbps download, 128kbps upload. This was exactly what I signed up to. We were flying. Skype was usuable. Downloads from iTunes took minutes, not hours and the speed has been consistant throughout. Very, and I mean very, rarely is the service down for more than 2 hours and if it is it is usually first thing in a morning and back up and running my 9am.

Aslan


Joined: 23/06/2008
Posts: 193


Message Posted:
09/07/2008 09:19

fastclick,



Are you aware that there is a consumer complaints office based in Lefkosa, although your story is similar to many cases, I think going to the consumer protection office and fileing a complaint would have been a better course of action.

Kitty1



Joined: 15/03/2007
Posts: 259


Message Posted:
09/07/2008 09:58

We are with Nethouse too. No complaint from us. I've not had any service interruption and got installed for free!

brian24001


Joined: 23/03/2008
Posts: 282


Message Posted:
09/07/2008 09:59

Interesting what you say Timothy.

We originally had SS, promised our VOIP phone would work no problem, it never did work properly, and as you say with speeds, I also did a few speed tests and never bettered a UK dial up connection, best ever was 32Mbps, though Nigel does get a fast connection, but he does advertise their service so maybe gets a better deal from that.

A friend of ours was also with SS and had same symptoms, needless to say we both voted with our feet and wallets.

Been with Extend for a while now, all worked well, though with the closure of their local office, at the first slip, we will be gone.

DutchCrusader


Joined: 19/05/2008
Posts: 112


Message Posted:
09/07/2008 11:13

RE TimoyhyCadman : (...) When we first arrived we had SunnyCyprus. It worked but with download speeds akin to UK Dial Up speeds, nowhere near the Broadband standard we were promised.



After 12 months we moved to the Internet Club. Proper speeds in the beginning (256kbps download, 128kbps upload) but slowly it slowed and slowed and lots of "No or Limited Connection" warnings. Download speeds of 64 to 128Kbps were the norm. Upload was never more than 64kbps.



After 12 months we gave up with them and had Nethouse Networks. Installation 25YTL (YES, 25YTL) not the usual £200 to £300, 275YTL every 3 months. Speed 512 kbps download, 128kbps upload. This was exactly what I signed up to. We were flying. Skype was usuable. Downloads from iTunes took minutes, not hours and the speed has been consistant throughout. Very, and I mean very, rarely is the service down for more than 2 hours and if it is it is usually first thing in a morning and back up and running my 9am. (...)



I have 99,5% the same experience. Only difference is that The Internet Club was even worse than you write. Nethouse Networks is not perfect either but by far the best of the three mentioned.



RE bondi : (...) to e-mail Sunny Cyprus.com (...)



Are you sure you used the right email address? The right URL is http://www.sunnycyprus.net and not .com. So try info@sunnycyprus.net .



And here's Terry Thomas private mobile phone number: 0533 864 2785. I'm sure he won't mind when you call him... :-( Good luck!

brod41


Joined: 29/09/2007
Posts: 15


Message Posted:
09/07/2008 11:40

Sunny Cyprus,

has been for me the dogs b------ks they have provided me with three years outstanding service only a phone call away and only to willing to help with all items they even took my computer away last year for a couple of days and recoverd it from a near fatal crash recovering all my data and at no cost how maney others would do that, they have just moved location and have had a few phone problems i belive, but just call in they are so helpful a tremendous family setup that should be applauded. ive heard some real horror stories of others it wasent to long since extend crashed big time and it took a long time to sort there customers out short memories some have. may the SUN continue to shine on there site.A VERY HAPPY CUSTOMER

Dixie Normus



Joined: 22/02/2008
Posts: 100


Message Posted:
09/07/2008 13:51

Oi. Brod you creepin git, sounds like your heads so far upp TT ass you could clean his teeth with yer tongue. R u on the payrole?



DM

windmill


Joined: 06/07/2008
Posts: 24


Message Posted:
09/07/2008 14:29

Is there a english speaking website for nethouse network

Regards

TimothyCadman


Joined: 13/12/2007
Posts: 349


Message Posted:
09/07/2008 18:43

Now, Now DM that's not nice now to have a go at brod41.



It is true that if you live within 2 kilometres of their office then you can get a great service with SunnyCyprus and there are many who do. But the majority of us don't/didn't live that close and so don't get the service we pay/paid for.

brod41


Joined: 29/09/2007
Posts: 15


Message Posted:
10/07/2008 10:20

Cadman,

Dixies a real nice guy often see him in bar 11 a fantastic bar in Catalkoy where i reside full of nice people who get on well dont moan about anything and realy enjoy life over hear, unlike some best u stay in uk your the sort we dont want out here moaning wingers .

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
10/08/2008 14:42

Can someone please tell me. I enquired about Internet and someone told me to stay clear of sunnycyprus because they transmitted on an illegal wavelength?



Is this true? With Nethouse and have no problems. What wavelength are they providing.



Do I need to worry?

littlenige



Joined: 24/12/2006
Posts: 1100


Message Posted:
10/08/2008 14:43

No it is not true



http://www.sunnycyprus.net

nostradamus


Joined: 15/04/2008
Posts: 13


Message Posted:
10/08/2008 15:03

Been with several of these horrible internet companies but now with Bortec Communications. Absolutely brilliant. Hayrettin Bora delivers exactly what he promises and is extremely helpful. Had them since before last Xmas and only once has the internet been down - very briefly.

Their phone number is: 0392.8223620 and their shop is almost opposite Lemar at Karaoglanoglu.

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
10/08/2008 15:13

Can you explain Littlenige? How would one know?

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
10/08/2008 15:34

Hi LittleNige,



I read this on SC website:



"Our wireless access service uses radio frequency (RF) to transmit and receive data".



What frequency do SC transmit on?

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
10/08/2008 16:10

Cat got your tongue LittleNige?

Aussie


Joined: 17/06/2007
Posts: 142


Message Posted:
10/08/2008 21:00

While I have had some problems in recent months with Sunny Cyprus in Esentepe I have found they have been very good in fixing things when you ring them up.



They competetley replaced all of my equipment withing a few days for free when they couldn't fix a problem despite the original installation only being done a few months before. Since then when it runs very slow sometimes I ring up and they change frequencies or something and it is fine again.



Aussie

Kibris


Joined: 07/11/2007
Posts: 24


Message Posted:
11/08/2008 10:31

I too have used several internet companies, just moved to the e-motion system from Bortec, the speed is excellent, and have suffered no loss of service!.... well recommended...best of the bunch in my opinion!

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
12/08/2008 11:44

Have been told that Sunny Cyprus works on the Illegal 2.4Mhz frequency. The government are in the process of shutting down people who use this....allegedly!...so beware...perhaps!

littlenige



Joined: 24/12/2006
Posts: 1100


Message Posted:
12/08/2008 11:53

I have been told the moon is made of green cheese, the usa ivaded iraq because of wmd and tony blair never lied to parliment does that make it true ??



No of course not but then I am not annoymous and have chosen not to hide my details, should anyone have issue with my posts they can and do contact me to say so.



It is a shame more members are not prepared to stand by their posts.

littlenige



Joined: 24/12/2006
Posts: 1100


Message Posted:
12/08/2008 13:33

From what info I can find out, out there in cyber land sunny cyprus ( fine people they are )



Use a mixture of 2.4, 5.2, 5.7-5.8 Ghz and other licensed frequencies



and the whole network adheres to power limitations set by the government



And always have done.

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
12/08/2008 14:11

Hmmm,



Just spoken to someone who has read the government guidelines....



"Use a mixture of 2.4, 5.2, 5.7-5.8 Ghz and other licensed frequencies "



All of the above are "UNLICENSED" frequencies and 2.4Ghz was deemed to be Illegal as long ago as 2002....except for indoor use.



But, hey LittleNige thanks for pointing out that SC in fact DO use an Illegal frequency. You are so kind.



BTW...The reason I asked these questions in the first place is, my neighbour is a retired radio engineer, has checked the SC station next to my house and reckons it has a large amplifier on it to increase the signal and 'may' in fact cause serious health issues.



Also, he did point out something. If you scan for networks with your laptop you can only pick up 2.4 as your network card can ONLY connect on this frequency.



Now I will toddle off to the Telecoms minister and let them know, then they can decide. It should be poined out to them if it is a health risk.

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
14/08/2008 09:39

UPDATE: Telecoms have been informed and will investigate in due course.

littlenige



Joined: 24/12/2006
Posts: 1100


Message Posted:
14/08/2008 09:43

I smell a rat here .....................Can you prove any of what you say please ?





Name Rip Toff

Age 58

Gender Male

Marital Status Widowed

Location Esentepe

Occupation Retired

Member Since 10/08/2008

Last Post 14/08/2008

Total Posts 15

Email Member opted to hide email address

orangekazzie



Joined: 31/07/2007
Posts: 944


Message Posted:
14/08/2008 11:35

Hi I'm with Sunny Cyprus and can't fault the speed in Esentepe. I told them I needed the connection as I "work from home" and they assured me the speed would be sufficient. No problem so far with up and down speeds. Can even listen to Terry Wogan in the morning without any problems whilst downloading a 5mb file.

Karen

RipToff


Joined: 10/08/2008
Posts: 16


Message Posted:
14/08/2008 11:51

LittleNige,



As I have said, the Telecommunications have been asked by me to look into something that may have serious health issues.



I spoke with both Mr Feridun and Mr Ayral who have assured me that they will investigate my concerns.....I have nothing to prove here other than having a genuine concern for pulic health issues. I should know, my wife passed away after suffering cancer. A GSM telephone mast near our UK residence was one possible cause for this.



Yes I have chosen to hide my e-mail address. This is my choice and is an option on joining the BB.



To conclude. I am sure SC have nothing to worry about, if, as you say, they operate within the government guidelines.



I hope this clarifies the situation for you.

littlenige



Joined: 24/12/2006
Posts: 1100


Message Posted:
14/08/2008 12:12

Indeed it does very public spirited of you.