my washing machine is not turning

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
18/05/2010 17:54

My geni has been repaired AT LAST but my washing machine is letting in water but not turning. Arcelik said the geni voltage is up and down and the washing machine wont work due to that. My geni is 5.5 kva. and of course is powerful enough to run a washing machine. They said get a Static Voltage regulator with a filter. Does anyone know how much they cost approx.

Tenakoutou



Joined: 27/07/2009
Posts: 4110

Message Posted:
18/05/2010 17:56

Suggest you make a trip to 'TEKTAN' - they'll advise you well!

Spearfish



Joined: 23/04/2010
Posts: 149

Message Posted:
18/05/2010 18:14

it will be the frequency of the geni rather than the voltage that is messing with the machine, and you will struggle to get a frequency regulator, the machine will be built to handle a bit of voltage fluctuation,

A good way round it would be to run it from an inverter, then you could have your lights on at night aswel without the geni. will cost u a bit though, and ofcourse you would need batteries. you would then just run a smaller geni to charge the batteries in the day. Ideally in your situation even if you had an invertor you would still be better off getting a less hi tech washing machine that would run from a geni.

Geoff


Joined: 25/06/2008
Posts: 1370

Message Posted:
18/05/2010 21:50

Are you sure the drive belt hasn't gone? (take off the back plate and have a look)

Geoff

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
18/05/2010 22:13

Our machines used to die regularly because of the 5 kids and loads of washing all the noise takes in the water then nothing>for us it was the bushes on the motor have burnt them out in 9 months and got a new machine in 3 years under the warranty as all the rest fell apart

Have a look at the bushes if its 3/4 years old with normal use it fits the symtoms

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
18/05/2010 23:34

if all else fails ,go native ,down to the beach and start beating the rocks lmao.

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
19/05/2010 16:27

Who can I bring in to look at the parts you mention, I dont know how to check the drive belt or the bushes. When Arcelik came 3 days ago, first they said its the timer that has burnt, then they said its the door lock thats stopping the machine from turning. I said ok change them, but it still didnt turn, so they said its not the timer and not the door lock, its the voltage going up and down thats the problem. Why did they not check the drive belt or the bushes (or maybe they did but didnt tell me as they cant speak English very well), so do they know their job why did they say the timer has burnt out but then changed their mind. Who can I bring in to give it a good check?

Geoff


Joined: 25/06/2008
Posts: 1370

Message Posted:
19/05/2010 17:36

Maybe just buy a new one, they are cheap enough here in the KKTC,

Geoff

stilluvithere



Joined: 03/12/2008
Posts: 765

Message Posted:
19/05/2010 17:56

did the machine work alright on the geni before it broke and got repaired, if it did, then it is obviously something wrong with the machine

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
20/05/2010 09:24

Lostfound,

When people don't know the answer they guess wildly but the trouble is that they do not tell you that it is a guess. The worst culprit was the Arcelik repairman.

You cannot solve anything without a proper diagnostics.

I understand that the machine is of Arcelik Brand. Unless you know a good repairman, insist that they take it away and fix it first. Then you will know wht the trouble was and will consider a remedy accordingly.

Did the windings of the motor burn out? It could be due to high or low voltage. If this is the case, a "Relay" or "Servo" type voltage regulator is no good for you because the voltage of the genny varies continueosly and such a regulator will make things only worse for you. The answer would be a 3 KVA "Static" type voltage regulator which costs $450, roughly 700 TL, not cheap by any means. See http://www.elkocyprus.com/e-jjw.html



A cheaper solution would be a voltage protector which would cut off the supply to your machine if the voltage goes outside set limits. Of course it may stop you using your machine but at least it will save it from burning. See http://www.elkocyprus.com/e-voltaj.html

Both items can be ordered through Tektan or Octopus Pools in Girne.

ismet

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
20/05/2010 19:02

Elko2



No nothing burnt out, although they said the timer burnt out at first until I asked them to put a new one but still the machine didnt turn so they said its not the timer after all (why did they guess). They said its due to high and low voltage. I dont think they will come back again and the warranty has run out so I must find another repair shop before I pay out for a 700 TL regulator because it might not be anything to do with my geni voltage and the machine is 5 years old.

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
20/05/2010 19:29

Lostfound (msg 11)

"They said its due to high and low voltage" It means they have no clue as to why its not working. They should have measured the voltage and tell you if its too low. If its too high, it should not stop it working but it could get too hot and burn out eventually.

So you will have to get a repairer and diagnose the problem properly rather than spend money on equipment based on wild and most probably wrong guesses.

ismet

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
26/05/2010 22:33

Elko 2



Have got someone in and they said its either the door switch or the programmer thats not working. Its not even letting water in now. He said go and buy a door switch first as they are cheap and easy to replace.



I went to acelik and the guy reckons the service dept will not sell me the part as they would want to come and fit it themselves. They already tested my washing machine and said it was due to the low and high voltage but many other people (including you) says thats nothing to do with it, so what the hell am I going to say when and (if) they come again. Be easier to buy the part myself!

Cyprus8


Joined: 07/10/2007
Posts: 189

Message Posted:
26/05/2010 22:42

Lostfound.



We have just had our electricity meter installed after living here for twelve months. I can only advise on our experience. We had two generators - one new one 4.5kva and one second hand 6.5kva. Sometimes one or the other would wash ok, sometimes neither would wash ok. No rhyme nor reason, but towards the end of our 12 months without electricity, neither one would spin our washing. I honestly thought that when our mains was fitted I would be buying a new washing machine.

However....mains got fitted...washing machine brilliant, spins and washes ok, no problems. Cant explain it in technical terms..maybe someone else can. But hold on in there, and dont spend too much money on repairs until you actually have mains electricity. Hope this helps.



Dee

henrik



Joined: 01/10/2009
Posts: 314

Message Posted:
26/05/2010 23:33

dont wash till mains are connected.. . very funny for cyprus...

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
27/05/2010 11:10

Well yes the message is getting across. Generators bought in this Country are rubbish im told by a well established electrical company here in Girne for use with washing machines. Our site has been without official electric for 2 years and I have been without illegal electric for 7 months and have no idea when the problem will get sorted. Just got my old geni fixed and I have made a decision to buy a regulator for the house, not just to stop the washing maching burning out but all other electrical items burning out.



My message no 13. Phoned the Service Centre of Arcelik and they said yes you can buy a part but you must go and order it from the Girne office....now it was them who told me I cant and should phone the service dept. Cyprus Circles!

rigsby


Joined: 21/09/2007
Posts: 912

Message Posted:
27/05/2010 11:58

LostFound,Some of the generators may be rubbish,but there are some quality ones available.We had a genpower 5.5 kva and it gave no problems.genpower make generators for caravans and cities and everthing in between.

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
31/05/2010 12:36

Im sure Genpower do, but in the TRNC its difficult to believe if its a copy or the real thing unless the name is inprinted on the machine itself. Im not an expert on how they deceive but they tend to put stickers or welded nameplates on afterwards, so you can never truly believe. Its better to import from Turkey as its the real thing. There are 2 geni's in a local shop which has an additional nameplate welded on 'Powered by Yamaha!....yea right! Funny how the welding is different on the 2 geni's and the parts have been put on in different ways when you look inside.

LostFound


Joined: 03/08/2009
Posts: 387

Message Posted:
31/05/2010 15:02

Arcelik just came and this time took the machine away to see what the actual problem is. Why they didnt do this first time round Im not sure.