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shipping - has anyone used dolphin transport?

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dippersgirl



Joined: 04/05/2010
Posts: 795

Message Posted:
29/05/2010 11:11

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Message 1 of 32 in Discussion

We were going to share a space in somebody's van, but I'm not sure this will happen now and I want to explore alternatives. The quantity is less than 2cubic m

Somebody said Dolphin are good for fitting in last minute and drive all the way to TRNC.



offshoredi


Joined: 02/03/2009
Posts: 220

Message Posted:
29/05/2010 11:20

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Message 2 of 32 in Discussion

I used Dolphin I moved from North Scotland and a local mover came and packed everything then drove it South and Dolphin delivered it in North Cyprus. I did not have a full container load so as I was not in a hurry for my stuff waited until they could fill up a container. Everything arrived in good condition



Diana



Poodledog


Joined: 20/11/2009
Posts: 158

Message Posted:
29/05/2010 11:42

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Message 3 of 32 in Discussion

Re: Dolphin

We moved out in January. Dolphin were excellent and communications both in England and Cyprus were first class. They even drove me from Girne to Niccosea to get clearance through the customs office. Would thoroughl;y recommend them even for a part load.



juliamoons



Joined: 14/05/2009
Posts: 849

Message Posted:
29/05/2010 11:56

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Message 4 of 32 in Discussion

Dolphin moved our house and car excellent service nothing broken.



HNComputers


Joined: 23/08/2009
Posts: 472

Message Posted:
29/05/2010 12:06

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Message 5 of 32 in Discussion

I used Dolphin for my goods from England....they were good, but I did have to keep phoning and asking when they were going to arrive, they were about 2-3weeks late but at least everything was in good condition.



I did have to deal with alot of hassel at the Gumruk in Famagusta though



smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
29/05/2010 12:18

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Message 6 of 32 in Discussion

I agree with message 5

I used Dolphin when I moved from the UK although having a full shipment, it was late by 4 weeks, kept saying bad weather in the MED also lots of hassle from Customs and wanted extra money etc,

but I have to say nothing got broken in transit

But I used Jo Valentine when moved back end of January it was spot on time no breakages also the best part WAS DOOR TO DOOR no having to take it by lorry to the docks, so 3 cheers for JO

Sheila



juliamoons



Joined: 14/05/2009
Posts: 849

Message Posted:
29/05/2010 12:39

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Message 7 of 32 in Discussion

My Dolphin move was also door to door, was not late, and nothing was broken. Excellent packing service.



Jo Valentine


Joined: 10/02/2008
Posts: 508

Message Posted:
29/05/2010 16:14

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Message 8 of 32 in Discussion

Hello Eva

We'll be loading a Groupage container on June 11th, sailing the 14th, ETA Famagusta 9th July if that's anyhelp. There's still space avaiable and we collect from all over the UK. Door to Door Service.

Please email me for an inventory sheet.

Best regards

Jo Valentine

01302 729696

valentineremovals@hotmail.com

http://www.jamesvalentineremovals.co.uk



Specialists in Removals and Shipping to and from Cyprus



Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
29/05/2010 17:09

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Message 9 of 32 in Discussion

I used Dolphin and would recomend them BUT the one bit of trouble I had was when they delivered my stuff a three piece suit was missing and one of the men made a phone call and then told me it had been found and would be delivered the next day,which it was,but they wanted £150 from me and when I asked what it was for there was a language problem and at first I understood it to be a customs charge then it was for delivery so I said I would ring Bruno ( the boss ) in England and they ( the delivery men ) told me they would sort it and left. I have never heard from them since. I believe it was a scam for more money but not by the firm.

So beware



CJtill


Joined: 02/05/2008
Posts: 836

Message Posted:
29/05/2010 20:33

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Message 10 of 32 in Discussion

We used Dolphin and not only were things broken but some expensive items went missing. After sales service was awful. My missing items never turned up.



itsadogslife


Joined: 17/03/2009
Posts: 121

Message Posted:
29/05/2010 20:46

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Message 11 of 32 in Discussion

Used dolphin 4 years ago ,4weeks late and some things went missing.Compaired prices later with freinds and it cost us double what they paid with other shipping firms.



Scoty


Joined: 23/05/2010
Posts: 846

Message Posted:
29/05/2010 20:54

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Message 12 of 32 in Discussion

Check out ALL shipping Co's and also the price to drive over here.

if only 2 cub - transit van is the solution.



Kitty1


Joined: 15/03/2007
Posts: 683

Message Posted:
29/05/2010 22:55

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Message 13 of 32 in Discussion

We used Dolphin to move our office furniture and equipment from TRNC. What a total disaster. Our stuff was collected on August 21st but due to a string of errors they made on the paperwork, we were not allowed to take delivery the other end until mid January. We ended up spending an extra £400 in additional storage costs and for paperwork changes, which as yet Dolphin have not refunded us. The initial errors were made by their office in TRNC, further errors were made by their team in the UK.



When our goods did finally arrive, every one of our filing cabinets was damaged and numerous items were missing. We have written, emailed, telephoned, even threatened legal action, but they have done nothing to help us. We've not even had a decent apology.



If you want to be delayed, damaged and ignored then chose Dolphin. You won't be disappointed.



My husband and I used Olaytrans for our personal shipment and that all worked out superbly. Can't speak of them highly enough.



MsGarnet


Joined: 04/01/2009
Posts: 989

Message Posted:
30/05/2010 03:26

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Message 14 of 32 in Discussion

We used Dolphin to take all our stuff from England to TRNC about four years ago too - no problems except they arrived about a month later than we originally were told.



ImnEr


Joined: 11/05/2010
Posts: 76

Message Posted:
30/05/2010 10:13

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Message 15 of 32 in Discussion

Tried Dolphin, e-mailed, phoned twice, never even got a reply. Had our boxes in storage at Pickfords in U/K, they quoted for shipping through Limmasol - not a good idea. We came out here with no shipping company appointed. Went to Olaytrans spoke to Hurmus, she had space in a container leaving U/K 4 days later Olaytrans organised collections from Pickfords all sorted no problems. Olaytrans supported us at customs in LefKosa all straight forward.Goods delivered 2 days later. A really professional and efficient company.



gates


Joined: 08/12/2008
Posts: 1096

Message Posted:
30/05/2010 11:54

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Message 16 of 32 in Discussion

use olaytrans they are the best never heard a bad word against them lovly people door to door in cyprus today advert



kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
30/05/2010 12:56

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Message 17 of 32 in Discussion

I also used Olaytrans, to my regret. They seem to have a good reputation, but lost my stuff.

"We are very embarrassed for this situation as this has not ever happened before and I assure you we have discussed this each day with the director and tried everything to find your shipment and we will keep trying to find your shipment.



However we do believe that we will find your goods and believe that it is somewhere and donít believe someone would want to steel the items".

Sadly, their belief was wrong.



aslancargo


Joined: 07/12/2010
Posts: 15

Message Posted:
27/01/2011 15:28

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Message 18 of 32 in Discussion

TRY ASLAN CARGO FROM LONDON UK TO CYPRUS ALL TRANSPORTED BY ROAD AND WITH YOU JUST İN 5 WORKING DAYS AFTER LEAVİNG ENGLAND FOR MORE INFO CALL ALI ON 07534682069 OR 00905488761875 CAN BEAT ANT QUOTE WE PICK UP FROM ANY WHERE IN THE UK THİS İS A DOOR TO DOOR SERVICE



Jefferson


Joined: 17/05/2010
Posts: 360

Message Posted:
27/01/2011 15:31

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Message 19 of 32 in Discussion

Used Dolphins (or was it sharks). Very expensive.Packed to fill maximum space. Several items broken. Will not use them when i return.



david9


Joined: 09/09/2008
Posts: 358

Message Posted:
27/01/2011 16:00

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Message 20 of 32 in Discussion

Would definitely recommend Olaytrans----very professional and caring



kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
27/01/2011 16:10

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Message 21 of 32 in Discussion

"Would definitely recommend Olaytrans----very professional and caring".

See my mess 17 above. They lost all my goods!



StGeorgeI


Joined: 27/08/2009
Posts: 973

Message Posted:
27/01/2011 16:17

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Message 22 of 32 in Discussion

Fusion freight are highly recommended -



UK office - Karl Johnson 0113 277 6859 or email: info@fusionfreight.com

TRNC office - Raymond Hainsworth 0392 821 2814 or 0542 856 7795 or email: randc@email-cyprus.com



Good luck,

G



MsGarnet


Joined: 04/01/2009
Posts: 989

Message Posted:
28/01/2011 02:32

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Message 23 of 32 in Discussion

We bought a van, stuffed it to the gills with everything for the apartment. As others have said, it went on a later ferry than first promised THAT SAID - everything in the van was still in the van - nothing broken, nothing touched - nothing unpacked - arrived exactly as we sent it. Highly recommend them.



coombs


Joined: 18/02/2011
Posts: 2

Message Posted:
19/02/2011 05:08

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Message 24 of 32 in Discussion

Don't use Dolphin, I am going to trading standards over a consignment of 3 boxes and 1 suitcase. I was quoted £525 to bring them back to UK but on reading the web site it should have been £370. I took issue over this with Bruno and he said that the price for Northern Cyprus is more expensive but the website does not differentiate between North and South. They also said that £525 was a minimum charge but again I couldn't find any reference to this being the case. They let us down on the pick-up they didn't arrive so we were left with a problem as the following week was Bayram and we were leaving during this holiday period so we had to take the boxes to the estate agents next door to Dolphins office who kindly said she would pass them on for us when the holiday was over. We had no paperwork from them as I understand it was supposed to have been given to us when the goods were picked up. The delivery was late in arriving in the UK.

I would never, ever use Dolphin again so beware.



astonhilbilly


Joined: 05/05/2009
Posts: 162

Message Posted:
19/02/2011 08:50

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Message 25 of 32 in Discussion

We used Olaytrans July last year and the service was excellent. Container arrived earlier than we had expected, nothing broken or missing and nothing was too much trouble for them.



Enrico


Joined: 07/12/2008
Posts: 209

Message Posted:
19/02/2011 10:12

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Message 26 of 32 in Discussion

We used Dolphin.

They collected our stuff in a very tall furniture lorry and they packed the cardboard boxes up to the roof of the vehicle. I could see that the bottom layer of boxes were beginning to crush. Doubtless after travelling on bumpy roads

this made it worse, because much of our stuff was damaged, with feet broken off items and large gouges in table tops, valuable fragile items were smashed. A pair of aluminium steps looked as though they had been run over by the loaded lorry. It is hard to imagine how such damage could have happened.

Naturally the goods were late and my emails and phone calls were ignored.

The insurance we managed to claim was far less than the premium we paid.

Would I used them again? Of course i would. Not.



Redwine


Joined: 15/01/2009
Posts: 565

Message Posted:
19/02/2011 11:58

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Message 27 of 32 in Discussion

Don't use Valentines. They are dreaful and unhelpful and not door to door as they say and insurance not worth paper its printed (oops what paper)



bazzagirl


Joined: 09/05/2010
Posts: 525

Message Posted:
19/02/2011 13:17

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Message 28 of 32 in Discussion

When moving out we used Fistral Impex, absolutely brilliant. they moved our dogs too. could not fault them. Moving back to the UK we used Dolphin, we had to wait for our goods for a couple of weeks, but everything can back immaculately no damage.



blade


Joined: 19/06/2010
Posts: 1286

Message Posted:
19/02/2011 18:09

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Message 29 of 32 in Discussion

Arrange our removal with Dolphin, were let down by them at the last minute.

They can't be trusted.



Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
19/02/2011 19:43

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Message 30 of 32 in Discussion

dippersgirl Sounds like most experience is old so please let us know who has helped you and what you feel about them after the event.



DannyDiss


Joined: 11/04/2011
Posts: 18

Message Posted:
11/04/2011 17:03

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Message 31 of 32 in Discussion

Hi dippersgirl,



I would very much like to know how your move was and if you did infact decide to use Dolphin for your move.



Danny



Jonesy299


Joined: 07/02/2009
Posts: 367

Message Posted:
12/04/2011 14:18

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Message 32 of 32 in Discussion

I am now totally confused - apparently every company is both brilliant and awful?? I guess you just have to make a choice and hope the experience is a good one.



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