andyp

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 09:53

hi andy ,just bought a new lexmark x 2650 printer scanner and photo printer

now found out that we need usb drivers installed too use the printer,can we get these drivers installed for free or must we take the hard drive to a computer, technician.

thanks in advance

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
22/07/2008 10:33

First things first. What computer are you connecting it too? (Make model etc)



Does the computer have USB ports?



How far have you got with connecting it?



The more info you can give me the easier it will be to sort this one out.



Andy

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 12:57

hi andyp,computer is an E.systems,model Ei 204/uk microsoft windows xp

6 usb 2.o ports

started up and run installation disc untill computer said plug in usb cable to

printer and computer then we could not get any further. went to print and

computer said it could not find usb port,scanner works and power is on,tried all

of the usb ports but still no responce.un installed and re installed, installation

disc several times.removed old printer before i installed new printer .this is now our default printer,hope the info helps as its all greek to me.

Lemtich



Joined: 15/02/2007
Posts: 1487

Message Posted:
22/07/2008 13:11

You could try this....



http://www.driveragent.com/exe?&browser=Microsoft%20Internet%20Explorer



Lem

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
22/07/2008 13:24

Hi Cruggs



Have you tried a different USB cable. I had a similar problem with a brand new hard drive and it turned out to be the supplied cable was not working.



When you say scanner works, is that scanning as in copy or can you save scanned doc to computer?



PS. Avoid downloading software in msg 4 until we move forward. This could only make matters worse.

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 14:42

hi lemtich, thanks for that no offence but will try andyp,s first

hi andyp,USB cable did not come with printer.bought new usb cable and used that/still did not work,exchanged usb cable again for another new one

yes scanner works in copy.as to scan docs from comp i dont know how at the moment,as i am a complete nerd on compu,s as you can see

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
22/07/2008 15:03

This is going to take a while as we have to eliminate all possible causes.



Have you had any other device working in the USB ports before?

If Yes, did they work?

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 16:25

hi andyp,yes the original printer.we have also tried too install a web cam that did not work also plugged into a usb port. thanks

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
22/07/2008 16:37

OK.



Well we can now establish that the printer and cable are not at fault. So definately the USB on the PC. This is because your system is older and has USB 1.1 and the new items work on USB 2.0. When purchasing new USB devices when using an old system it is worth looking to see if they are USB1.1 compatable. My guess is that the printer and webcam is not backwards compatable.



All is not lost because you can purchase an add-on card that will give you USB2.0 ports. You can get these from PC world (if in UK). Not difficult to fit in if you want to do it yourself. If you are going to do it, I can give you instructions on how to do this.



Hope this all helps.



Andy

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 17:54

hi andyp,just going to pop over too pc word,will let you know how things go

thanks for all of your help.

kookookaachoo


Joined: 21/07/2008
Posts: 2

Message Posted:
22/07/2008 20:04

On some machines, when you have 4ports together and two on the back or somewhere else (which I presume you have) the top two will be USB 1.1 and the bottom two USB 2.0.



As per,

http://www.linuxquestions.org/questions/linux-hardware-18/is-usb-2.0-backwards-compatible-534099/

cruggs


Joined: 06/04/2008
Posts: 498

Message Posted:
22/07/2008 22:13

hi again andyp,fitted usb card un and reinstalled printer,crossed legs and fingers and pressed print and you know what it works, cant thank you enough

for your help and patience.if you want too know any thing about nucler/fizion

just let me know,??????? thanks again.

thanks again lemtich,its nice to know there are people out there willing to share their knowledge with others.

kookookaachoo,how do you pronounce that phonitically or do you have abad cold.only joking thanks for your imput

have a good evening all and thanks again

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
23/07/2008 10:20

Just to pick up on MSG 11



Yes, this can be correct on newer machines but looking back at the age of this PC and the fact that he had tried it in all USB ports. It was obvious that it was a compatablity issue.



Good to know I am not the only one in NC who can help. Thanks to all.



http://www.systemlogix.co.uk