Please help me access Skype

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 19:30

Any ideas how I can contact Skype when it no longer recognises my username, password or email address? I have tried every which way but cannot contact them unless I log in and for some reason since I downloaded the latest version it doesn't recognise me. I know I can simply create a new account but I really don't want to lose my contacts list and also I think someone has hacked my account as there have been unauthorised top ups through Paypal.

Any help would be appreciated.

proger1



Joined: 18/04/2009
Posts: 2919

Message Posted:
02/07/2010 19:36

Normally Skype will send all the details to your e-mail address after you click the forgotten password Icon.

If it doesn't even recognise your e-mail address then I think that you are unfortunately screwed.



It is quite easy to find your contacts again within the skype system should you choose to start a new account, as for the credit card top ups, that is worrying. It might be wise to contact the CC company and tell them to block payments to Skype but that in itself will give you problems starting a new account unless you use a different card should you have one.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 20:13

Thanks Paul and yes I agree I am probably screwed. I think someone has cloned my account. Paypal are refunding the top-ups so at least that has been sorted. It is so frustrating when you cannot contact them at all when you have major problems.

catalkoykid


Joined: 15/02/2009
Posts: 1190

Message Posted:
02/07/2010 20:45

are you sure you dont have skype set up, to top up every time you get low in in credit, i have it just takes £10 every time i get low on credit in skype

wroxham


Joined: 03/01/2009
Posts: 24

Message Posted:
02/07/2010 22:07

Try: support.skype.com

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 22:12

Hi Catalkoykid, yes I do have it set-up to auto top-up for £10 but the amounts that have been taken have been £23 3 times in one day and it definitely hasn't topped up my Skype account as it was only £4.86 in credit and I haven't used it for ages. That is why I think it has been hacked or cloned or something.

Wroxham is that an email address or website? I have tried emailing and using online support but you have to log-in to use it and it does not recognise me!

wroxham


Joined: 03/01/2009
Posts: 24

Message Posted:
02/07/2010 22:23

Websıte: Yahoo click on help for skype, then lost my password, then a customer support box comes up - you may be able to get some help there.

wroxham


Joined: 03/01/2009
Posts: 24

Message Posted:
02/07/2010 22:24

Websıte: Yahoo click on help for skype, then lost my password, then a customer support box comes up - you may be able to get some help there.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 22:26

Thanks, will give it a try. Sorry to be thick but do I go into http://www.yahoo.com first??

wroxham


Joined: 03/01/2009
Posts: 24

Message Posted:
02/07/2010 22:36

Yes, if you don't have a toolbar with Yahoo or Google on.



You need to type: support.skype.com in the search engine box.



Hope this helps

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 23:10

Thanks for your help. I managed to find a way to send a support request without logging in. Fingers crossed they will respond although the fact that they needed to know my inside leg measurement doesn't fill me with hope.

cooper


Joined: 23/10/2007
Posts: 3386

Message Posted:
02/07/2010 23:24

I agree joandjelly normally when they ask for your inside leg measurement they just want to fill you with something else )

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
02/07/2010 23:50

I've got to the point where I'll take anything they offer Cooper!

I have received a confirmation email that they received my request so I'm a little more hopeful now. Thanks everyone for your help.

cyprusairsoft



Joined: 22/06/2009
Posts: 2066

Message Posted:
03/07/2010 11:31

joan your pay pal account must be compromised as well i would close both skype and paypal accounts and then



re join its a pain but you might find you loose a lot more then 23 quid 3 times a day trust me!!



quick question do you have a firewall and other protection?



if not email me and i can offer you some help to stop whoever is using your accounts

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
03/07/2010 14:07

Hi Cyprusairsoft I have now had a response from Skype that someone had accessed my account and changed my password and email details. They have reset it and it is blocked until I ask them to reactivate it. I am using Norton 360 for security. Is this sufficient do you think?

Jo

catalkoykid


Joined: 15/02/2009
Posts: 1190

Message Posted:
03/07/2010 14:14

then they must no all the numbers that was called,



are you sure its not someone you know or acquaintance it normally is ?

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
04/07/2010 08:53

joandjelly,

If it is a 'keylogger' on your computer, you need to get rid of it before trying to access any accounts on-line: -

http://www.topbits.com/how-to-remove-a-keylogger.html

However, it is possibly nothing at all to do with your PC, it could be due to using a 'weak' password see: -

http://en.wikipedia.org/wiki/Password_strength

and here's a handy utility for checking / making 'strong' passwords: -

http://www.passwordmeter.com/

There should be no need to actually close your accounts, just make sure that you have good, strong passwords.

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
04/07/2010 08:57

Oh, and one more thing - NEVER use the same password for more than one thing - that way, if one of the sites has poor security or is hacked, then at least they can't use your password from that site to access other accounts...