Beware of Marshalls yapi market and no refund policy

cornishoggy


Joined: 05/12/2008
Posts: 60

Message Posted:
25/08/2010 18:17

Purchased a new large wind up sun umbrella from Marshalls yapi market on the main road between Esentepe and Bachelli, cost 225 TL late June. They have been out twice, because 1.it failed to stay up.2.a part broke off and finally the plastic near the head of the umbrella broke off completely. Their reaction was if I pay maybe a further 40-50 TL it possibly could be repaired.



I asked for my money back, No Way said the manager at the Catalkoy branch. So folk beware!!!!!!!!!!



A very dissatisfied customer

matula


Joined: 07/07/2008
Posts: 647

Message Posted:
26/08/2010 08:40

Par for the course with most retailers here. No statutory rights in TRNC!

geronimo


Joined: 30/08/2009
Posts: 296

Message Posted:
26/08/2010 09:15

Unfortunately "guarantees" aren't worth anything here, we had the same with a pool pump but once we threatened to go on the forum and the papers we got our new pump - amazing isn't it! You should not have to threaten though.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
26/08/2010 09:29

Try the Consumer Association

http://www.cyprusconsumers.org/index.asp?sayfa=sikayet

Chegwin


Joined: 24/03/2009
Posts: 775

Message Posted:
26/08/2010 09:54

If you check out the family name of the proprietors, it says it all.

Too rude to post.

Chegwin

magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
26/08/2010 10:46

Had the same issues with the same branch-a hose reel lasted one week then fell to pieces.



The young lad contacted his boss who said" no refund"-I spoke to his boss on the telephone and told him I would mention his "no refund policy "on Cypruss 44..He then changed his mind and gave me a full refund.



Not going there again-its the best thing to do.



Art

millzer


Joined: 12/04/2007
Posts: 978

Message Posted:
26/08/2010 11:10

Oh the power of the internet eh. Thats one of the good things about C44, with almost 10,000 members any retailer or business with any sense will treat customers right if they want maintain a good reputation and keep their customers.

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
26/08/2010 11:19

Have to say that I have never had any problems with Marshalls but then again I have only ever bought nails, screws and water fittings from them. If I want to buy anything that I feel needs a guarantee then I go to the South where I have never experienced any problems with exchanging 'faulty' goods.



Paul

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
26/08/2010 11:42

Marshalls is the name of a brand of paint and decorating materials, NOT the name of a Yapi Market.

What is the actual trading name of the Yapi Market with which you had a problem?

Lazy days


Joined: 24/07/2008
Posts: 847

Message Posted:
29/08/2010 09:34

Well done Keith, this is a common misconception here and because people put up huge signs with MARSHALLS on them they unfortunately are all lumped together as the same which couldn't be further from the truth, however I must say that I travel a little further into Esentepe village and the Yapi market there is so obliging and prices are comparable with most others

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
29/08/2010 09:51

Lazy days,

As I was reading your post, I had this thought...

I presume, that the 'MARSHALLS' signs are paid for by Marshalls themselves - just like Efes provide bar/restaurant/'market' signs, bunting, Parasols etc & get their name plastered all over (and get the customers plastered )

- Yet we never get confused and say 'I'm just popping down to the Efes Bar' - or do we?

Imagine the conversations...(it IS Sunday morning after all)...

"Where did you get that from?"------"Efes!"

"Where are you off to?"-------"Efes!"

"What's yours?"--------"Efes!"

Works for me!

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
29/08/2010 10:12

When anybody says Marshalls they mean Tayf Ltd “Marshalls” Yapi Market on the Girne- Lapta road as per the BRS website at http://tinyurl.com/29lpklk

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
29/08/2010 10:15

malsancak,



You are precisely WRONG! - and that's why I posted msg 9...



cornishoggy, in message 1, was referring to the Catalkoy Yapi market as 'Marshalls' - which it ain't!

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
29/08/2010 10:33

Keith what I was saying is that the BRS, like me, uses "Marshalls" to refer to Tayf Ltd. I often get told this in conversations, as in "you get it in Marshalls" and further explanation reveals they mean Tayf Ltd. I get your very important point about making sure you don't end up thinking the complaint is about the wrong one as in this thread. I've found "Marshalls" to be excellent, they taught me how to paint the bungalow and saved me £1000.

JohnW


Joined: 23/04/2009
Posts: 601

Message Posted:
29/08/2010 10:38

Now confusion sets in!



"Marshalls" is a make of paint as keithcaley said.



The Tayf branch (which has a large Marshalls sign) which is near Lemar, west of Kyrenia, is being dragged into this. Is the Yapi market in Esentepe a Tayf shop? I don't know but people should be carefull here. I have dealt with Tayf for nearly four years and never found them to anything other than helpfull, courteous and honest.



Perhaps if anyone has a problem with a business it would be better to do some homework first and make sure that you are complaining to the right person.



Cornishoggy



Does the "manager" you were talking to own the business or is he just a local manager? Perhaps if he is not you should speak to the owner before coming on here. In any event you ended up criticising a brand of paint about buying an umbrella off them. ROFL

NCMan



Joined: 19/09/2009
Posts: 670

Message Posted:
29/08/2010 10:42

I agree Marshalls in Karakum could not be more helpful , unlike msg 1 i did get a refund for some thing i brought & it wasn't right

JohnW


Joined: 23/04/2009
Posts: 601

Message Posted:
29/08/2010 10:45

NCMan



Gordon Bennett! There is no shop called Marshalls. Marshalls is a brand of paint. To further compound the confusion, Im pretty sure that the Yapi market in Karakum which sells Marshalls Paint is not a TAYF shop. I was not referring to a shop in Karakum in any case. Karakum is East of Kyrenia.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
29/08/2010 10:59

anyone got a map?

NCMan



Joined: 19/09/2009
Posts: 670

Message Posted:
29/08/2010 11:04

Steady on John you will give yourself a heart attack.

Lazy days


Joined: 24/07/2008
Posts: 847

Message Posted:
29/08/2010 11:49

Hello peeps

Perhaps I can shed some light on this, the Yapi at Esentepe is owned by The same peeps as the one in Karakum they both (as do other yapis) have large MARSHALLS signs outside, but for the peeps who are here a bit longer than others they will know that Tayf are a most helpful company and are probably one of the earliest stockists of the MARSHALLS paint brand - however they are not the same company as TAYF

phew

BTW keithcaley loved mess 11

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
29/08/2010 12:32

Demirbilek or something like that is the name of the one on the main road just past the Esentepe turning.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
29/08/2010 12:34

DEMİRBİLEK HARDWARE

NAİM ASLAN

DIRECTOR



Demirbilek Hardware, which has been serving the public of Girne since 2005, has been serving in its new place, in Karakum, for the past six months.

With its friendly English speaking personnel, Demirbilek Hardware, which sells building materials and hardware products, provides the opportunity for both locals and foreigners to shop reliably. The company, which has preferred to stock world renowned exterior and interior paints by Marshall Paints, also sells İzeltaş hand tools, AEG, Black and Decker, Hitachi electrical hand tools, various compressors; Bosch cutters, piercing and welding machinery and industrial electrical hand tools.



An investor for the future, Naim Aslan, who aims for quality and guarantees for all his products, plans to expand even further with new investments without even considering decreasing in size.



TEL: 0392 815 3861

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
29/08/2010 12:35

This is the parent business... the one in Esentepe is another branch - you will notice with interest that the owner puts stress on the guarantee of his products...

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
29/08/2010 13:23

Slightly off topic but a similar issue. Shops that sell Arcelik products are not Arcelik. They are franchises.

If you buy Arcelik goods in the one near Girne Belediyesi, it is not the same business as the one near the Police Station/market.

Same with Ermitas. Ermitas in Lefkosa is the original. The one in, Girne new harbour road is a franchise.