Barred from the Punjab!!!!!

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 09:04

Went to the Punjab just before 1pm for my Sunday lunch. As we finished ordering our food our friends came in so we joined them on another table. A drink order was taken and we were asked if we wanted to wait and eat at the same time as our friends, which we said yes to. At just gone 2pm my table was still waiting for the starters so I asked where it was. As I was now pushed for time I asked them to bring the main courses for my wife and myself as we had not ordered a starter. By about 2.20pm our food was brought to the table. I tried my curry only to find it cold. I had no time for a fresh one to be cooked as I was hosting the raft race which was due to start at 3pm. I was told that it would not take a minute to heat my food through. My wifes food was fine. At this point enough was enough so I left my wife to finish with the rest of the table and hurried across to set up the equipment for the raft race.



Cont...........

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 09:19

I said to my wife that I was not prepared to pay for any of my order which included a coke and a beer but only to pay for her food and drink. When my wife joined me at the raft race she told me that as she had only paid for her food and drink (not my cold curry, coke and beer) we would not be welcome back at the Punjab.



We have been regular customers at the Punjab ever since it has opened and have introduced many people to their restaurant over this time.



What is it now, we are not allowed to complain anymore?

nurseawful



Joined: 06/02/2009
Posts: 5934

Message Posted:
30/08/2010 09:22

Heartman,



Go back and see Riaz yourself he is always a very reasonable and pleasant man. I take it that one of the waiters said you would not be welcome back and not Riaz.



Chris

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 09:24

No it Riaz who told my wife we are not welcome.

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
30/08/2010 09:25

what was wrong with the coke and beer ? that you should not pay for it ??

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 09:32

The coke and beer was fine but it was all part of my order whilst I sat there for 1hour 20 minutes waiting for a cold curry.

Goonerboy


Joined: 01/04/2009
Posts: 723

Message Posted:
30/08/2010 09:36

When I was working in the UK, a great part of my job included entertaining clients, so I'd normally be eating out for 2 if not all 3 meals a day, at some of the finest restaurants.



When complaining, it is up to the proprietor of the establishment to offer you a solution to your problem. Having read your post that solution was offered. You were told the food would be heated and it would take less then a minute. Consequently I can't see why you would have a grievience.

cyprusjoker


Joined: 29/08/2009
Posts: 1107

Message Posted:
30/08/2010 09:38

How about the length of time

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
30/08/2010 09:41

the food should not have been served cold end of no matter what solution and for that he shouldn't pay for the meal, you certianly shouldnt wait for a meal to be cooked for 1.20 min then get it microwaved you coudl have done that at home !- coke & Beer different issue !

cyprusjoker


Joined: 29/08/2009
Posts: 1107

Message Posted:
30/08/2010 09:45

If i were you id go back in and pay for your coke and beer, i can understand at the time why you didn't. Punjab, not good enough in my opinion.

Goonerboy


Joined: 01/04/2009
Posts: 723

Message Posted:
30/08/2010 09:46

Steph, we still don;t have all the facts. We don't for example know at what time the friends arrived, at what time the friends order was taken, both important facts here.



How long did it take for their friends food to be cooked? What did they order? Was their's an unreasonable wait?



I've never eaten at the Punjab, prefer cooking a fresh curry at home myself...

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
30/08/2010 09:46

heartman, plenty more curry houses,dont worry,curry houses pop up in cyprus like weeds in your garden!

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
30/08/2010 09:49

Gooner that may account for the wait but still no excuse for the cold meal, which is unacceptable, perhaps they cooked it and it was ready, waited for their friends meal to be cooked then forgot to microwave it ?



anyway I am actually going to agree with Zerochlor try another establishment there are plenty more of them

Goonerboy


Joined: 01/04/2009
Posts: 723

Message Posted:
30/08/2010 09:56

maybe they were relying on the spices to warm them up

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 10:07

Mesg 11 I arrived just b4 1pm my friends came just after 1pm order was taken about 1.10pm for curries and Sunday lunches then watched as others who came after us get served with there food. Asking where the starters were a little after 2pm.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
30/08/2010 10:08

oh sienna, is this a start of good things for the future me dear!!!



maybe he didnt want chicken ding, maybe he wanted chicken jalrezi!

snakes



Joined: 28/10/2008
Posts: 1512

Message Posted:
30/08/2010 10:28

Sorry to hear you had a "Wonky curry" Glenn !!!

Panchocat


Joined: 29/11/2009
Posts: 1333

Message Posted:
30/08/2010 12:09

I was shot down in flames on this forum when I criticised Punjab once. I even went back and gave it a second chance, not my cup of tea. Each to their own I suppose.



Al Shaheen next door is wonderful and Abbas is a lovely host.

Give them a try, the Sunday lunches are great.

I think you should have paid for the drinks though.

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
30/08/2010 14:29

Somtimes there can be hic ups in the kithchen. But if customer is kept waiting , and things are not as they should be.



Then it is up to the managment to try to ahceive a satisfactory outcome.



If somthing like this happens at my Indian Restaurant in the UK. We would not charge for the drinks, the drinks are part of the whole package.



In fact we would go out of our way to appease the situation. I have always found Riaz also to be very helpful.



May be call back and talk to Riaz. I am sure he values your custom.

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
30/08/2010 14:34

offering to microwave the meal is really not an option.



may as well pay 12 tl on the market to obeda and microwave it at home.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
30/08/2010 15:01

2 chicken ding please



il be there in 2 mins

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
30/08/2010 17:30

Funny I thought the ping was to let waiters know when an order is ready to go out not the chef to let him know the food is cooked.



Snakes.............. eeore eeore eeore ways has the naan bread aswell

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
30/08/2010 19:01

why doesnt the owner come on here or ring you and justify his actions ?.



if he doesnt i will eat my currie somewhere else from now on ,as i would not want this service



kav

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
30/08/2010 20:10

Msg 23

Very odd as his self-promotional Ads. on C44 invariably end up 'BTTT' looking for his sycophantic follows to quash such cold accusations!



Richard

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
30/08/2010 20:37

here here mess 24

btt

Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
30/08/2010 20:47

Msg 24, Richard do you talk like you write?

snakes



Joined: 28/10/2008
Posts: 1512

Message Posted:
30/08/2010 20:58

Blimey what a load of B.........s think the thread has been addresed as I have just falllen asleep Neigh neigh snore

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
30/08/2010 21:34

Snakes

If you're feeling so tired and wish to repair to bed without any thoughts of http://www.youtube.com/watch?v=i6VOtjCmUsE so be it, however, what about this http://www.youtube.com/watch?v=J3dOrA2RWO4 ,Quick as a flash (jumping?), okay Jack, no worries!



Richard

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
31/08/2010 07:27

no time to reply on here but can tout elsewhere



http://www.cyprus44.com/forums/43102.asp

JohnW


Joined: 23/04/2009
Posts: 601

Message Posted:
31/08/2010 13:08

john good



That is grossly unfair as that thread was started ten days before this one and his last post a week before. Why do you assume that anyone is going to check cyprus44 every day?

jashan-indian



Joined: 11/04/2009
Posts: 867

Message Posted:
31/08/2010 13:50

Hello everybod

i am very sorry beeing late to let you know other side of the story.

Heartman came on sunday as he said with with his wife and they orderd meal but they did not orderd any starter .later on there friend came and they decided to join them so i went and asked heartman shell we bring your food are would you like to eat with yours friends and they said we will wait for there main course to come.

there friend order papadem ,starters .so we served them papadams and then starters.so we wait there starters to finesh.by the time heart man relised he is getting late to go some were and he start to complain .but that was his own decien to wait for his friends main course.we brought there main course to the table he said his food is cold and he was rude to the waiter then went to the table i said i am very sorry few times if food is cold i can sort this in 1 minte.and he was rude to me as well and said he would go some were else.

continu--------------------

jashan-indian



Joined: 11/04/2009
Posts: 867

Message Posted:
31/08/2010 13:57

i think there is nicer way of complain as well .i been in restaurant trade in last 15 years.i always respect people and beeing human beeing we can make mistake i am always willing to accept that and surt it.

but in my openien that was wrong what he did at punjab on sunday when restaurant is full and he was rude and every one was watching him.

i never baared any one from my restaurant he is always welcome back please think that we are human beeing same as him and we also have our self respect

regards

Riaz

batgirl


Joined: 04/02/2009
Posts: 676

Message Posted:
31/08/2010 14:10

Well said Riaz

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
31/08/2010 14:33

so the wonkey donkey the a wibley wobley

vonny


Joined: 25/06/2009
Posts: 476

Message Posted:
31/08/2010 15:27

Well said Jashan-Indian, Too many people come on Cyprus 44 and rubbish a restaurant,shop,ect just because they were'nt happy with them,people on here are allowed to name the person/place but we dont often get to hear the other side of the story. Dont you people realise that these people are struggling to run a living here,i see it all the time and when people read these negative comments they start boycotting the places,ive done it myself,we.ve past a place where my husband says ''shall we eat here''and im ''Nah, ive heard people arnt happy with there''which is so wrong.you people are actually bringing cyprus down yourselves with all your moaning,people in the uk who maybe are thinking of moving here or having a holiday here can certainly be put off with all they read on this forum. This is a lovely country,its not paradise try enjoying the life in it instead of glued to your pcs rubbishing the place.

nurseawful



Joined: 06/02/2009
Posts: 5934

Message Posted:
31/08/2010 15:43

Well said Riaz.



We should all note from this that there are 2 sides to every story!



Heartman and Riaz were there we were not, so we now have the two sides of the story.



Chris

YFred


Joined: 06/05/2009
Posts: 1471

Message Posted:
31/08/2010 15:48

Riaz I think you missed the whole point. A customer does not wish to go to a restaurant and pay their prices and get a microwave heated dinner. As a business man, you should have not charged him at all. The drinks should have been on the house for the inconvenience caused.



As to the the food arriving 1.5 hours later, just as well I can't eat curry.

blade


Joined: 19/06/2010
Posts: 1286

Message Posted:
31/08/2010 15:53

We went for a meal at Jashan's last night.

Food was good, waiters attentive without rushing us, hot tasty curries, all in all 10 /10.

We were very happy.

Every one can have a bad day, nobody is perfect, just cut people a little slack sometimes.

DutchCrusader



Joined: 19/05/2008
Posts: 11280

Message Posted:
31/08/2010 15:56

Dear Riaz! We have eaten regularly in one of your restaurants in the past years. We were satisfied all the times except one time - and then you solved our little problem in a way that could not have been done better in Holland. Keep up your good work and don't let moaning & whinging Brits (& others) talk you down. You are an example for many other restaurants. Good luck.

nannycyprus


Joined: 27/08/2009
Posts: 102

Message Posted:
31/08/2010 16:19

Perhaps it's about time that I said something as I was the one that was there ALL the time, not just for part it.



first of all - message 31 - Riaz: We arrived at 5 mins to 1 and our friends arrived at 5 minutes past 1 - not just 'later on'.

Our friends order was taken and popadoms were brought to the table but Heartman had to ask if the starters were coming and this was around 2pm. 2 mixed starters and a Tomato soup was then brought out around 2.10.

Heartman, then realising it was so late, asked for our 2 main courses to be served.

So, around 2.20 our two meals were served to us.

My chicken roast was absolutely fine, as I would normally expect from the Pujab as we have a Sunday dinner there every week.

Unfortunately, Heartman's Chicken Madras was cold. He brought this to the attention of the waiter but asked for Riaz to come to the table. He then continued to explain that the food was cold and he now had very little time left as he was hosting a local event. ......cont....

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
31/08/2010 16:25

well riaz that explanation is spot on and for me to here the other side gives credit to you .



im glad the other side of the story has been heard and that should be a end to it on a public forum?



im also glad as i know you and your staff work very hard to make a living and the service for me and food allways good.



im also glad as i dont have to go anywhere else if i fancy a meal ,and a sunday dinner .



kav



ps im glad

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
31/08/2010 16:29

Kavenkoy



I am glad that you are glad

nannycyprus


Joined: 27/08/2009
Posts: 102

Message Posted:
31/08/2010 16:34

Riaz did then say it would not take a minute to warm up. Heartman then said he did not want microwaved food and told him not to worry as he now had no time to wait for another meal to be cooked. He left me eating my dinner with our friends with instructions to settle my account for my dinner and my 1 glass of wine but on no account to pay for his order because he was very upset and disappointed as we are regular customers who have introduced many of our friends and always sung it's praises.

Finally, I wish to address the comments made by Riaz saying he has never barred anyone from his Restaurant and we are always welcome back. WELL, come on...Riaz, this is exactly what you said when I paid for my order only... "You will not be welcome back here". My friends were at the table and in earshot. This is exactly what you said. I am not in the habit of lying or having a go at restaurants on Cyprus44 !!

But there....it had to be said.

nannycyprus


Joined: 27/08/2009
Posts: 102

Message Posted:
31/08/2010 16:45

Oh, and by the way, Dutchcrusader, if you knew us, you would know that neither my husband nor myself are 'whinging Brits'. If we have brought this issue up on Cyprus44 we must have felt very strongly about the situation. We spend much more time out there enjoying life than we do sitting behind the computer making 'Holier than thou' comments.

DutchCrusader



Joined: 19/05/2008
Posts: 11280

Message Posted:
31/08/2010 21:57

RE msg 44, nannycyprus: You make a full drama of a very small incident that could have easily be solved when the people concerned would have spoken without excitement with Riaz. I don't like it when people start damaging shops, restaurants and what have you for silly little reasons.

P.S. Did Heartman pay already for the beer and the Coke..?

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
01/09/2010 10:36

Anyway.. as the folks involved are now discussing it in the open - shouldn't those NOT involved hope for a resolution... ?

eddietheell


Joined: 04/08/2010
Posts: 17

Message Posted:
01/09/2010 13:14

Heartman you got "Owned"

Elliecy


Joined: 21/07/2008
Posts: 153

Message Posted:
01/09/2010 13:47

Heartman, I don't think you would be too pleased if someone slagged you off and discouraged others from coming to see you play, yet it's ok for you to post this? It's ok to complain, but there are always 2 sides to every story and making a drama out of it is a bit OTT don't you think? It's hard enough for people to make a living here as it is (you included), so why dont you give them a break? Riaz is always nice and polite and your comments certainly wouldnt deter us from visiting again.

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
01/09/2010 19:39

Elliecy, I must admit it is over the top to complain on any forum for just geting a cold meal but when I was told that we were not welcome back in the restaurant THAT was when I had to make my point. I have been served bad meals in other places and have never made it public and have returned to give them another chance. My wife was told by Riaz not a waiter that we were not welcome over 1 beer and 1 coke that I refused to pay for as I considered it part of my meal that was served cold. Is that OTT to a customers who ate there most weekends?

treemancyprus


Joined: 13/08/2008
Posts: 82

Message Posted:
01/09/2010 19:50

Hmmmm - all in all, I think you should have paid for your drinks (because you drank them !!) but not for your meal (which you didn't / couldn't eat)

Saying 'I'm not paying for the drinks (which you drank) because they were part of the meal' is, to say the least, disengenuous.



Just my opinion, of course. (Awaiting the usual tirade of senseless, illogical, bigoted, etc. etc. comments from the C44 'intelligentsia'.)

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
01/09/2010 19:55

Sounds like it was a busy and stressful time for all at the time. Result was not good for either side. Time for some diplomacy, compromise and gesture of goodwill and understanding on both sides perhaps? Perhaps Riaz might want to make the first gesture to resolve this to the satisfaction of all?

wings


Joined: 25/06/2010
Posts: 152

Message Posted:
01/09/2010 19:57

I've heard it from the horses mouth. I didn't realise the English were so vindictive.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
02/09/2010 00:33

One serious inane conclusion to this post is to suggest that 'Heartman' returns to the restaurant and pays for the beer and coke which was consumed and see how the Patron reacts.



Richard

jashan-indian



Joined: 11/04/2009
Posts: 867

Message Posted:
02/09/2010 15:11

Hello Brinsley and every body

i donot want money for coke and beer from mr heartman.i already apoligise mr heartman few times when he complain

and now infrount of all this forum i apologise to him again.

i like mr heartman and his wife to come back to my restaurant and be a my guest.

in my 15 year restaurant carrier i never hade any problem with any of my custmer and i donnot want to have problem with mr heartman .

Regards

Riaz

05428500294

blade


Joined: 19/06/2010
Posts: 1286

Message Posted:
02/09/2010 15:19

Can I just ask does anyone else time their meal when at a restaurant?

Time from course to course?

Time from start to finish?

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
02/09/2010 15:43

you cannot say fairer than that Riaz come on heartman live up to your name 'have a heart man!'

Washerman


Joined: 19/09/2008
Posts: 2301

Message Posted:
02/09/2010 15:50

I don't know what all the fuss is about, depending upon what you are having and the type of restaurant/food, most establishments use microwaves.



If it had been heated up once, better that it's not re-heated a second time.



As for the drinks......error in judgment.....kiss and make-up!

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
02/09/2010 15:58

Msg 56







Some top restaurants have a time limit for diners

Diners at some top restaurants are paying more than £1 a minute for the experience because of the trend of "table-turning", according to a survey.



About 15% of leading restaurants now ask diners to leave their table after a set time during peak hours to allow another party to eat, the report by lastminute.com found.



More than half of diners polled (51%) for the study named the practice as their top complaint about restaurants.



The time limit means diners at Hakkasan in London are paying £1.23 a minute based on a £148 meal for two over two hours.



Customers at Midsummer House in Cambridge are paying £1.16 a minute for a £174 meal for two over 150 minutes. Other restaurants found by the study to charge more than £1 a minute are London restaurants Zuma and Hibiscus, and Simpsons in Birmingham.



Lastminute.com spokesman Mark Bower said: "Diners understand that restaurants have got to make money and that one way

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
02/09/2010 16:10

Well said Riaz, Like I said earlier, always found Riaz to be helpful. Also Glen and Sharon smashing couple, so may be a bit of breakdown on the day.



Riaz as done the correct thing.

Washerman


Joined: 19/09/2008
Posts: 2301

Message Posted:
02/09/2010 16:13

Last week, I went into a shop to look at pressure washers. The owner showed me four different models. One of them (380TL) was just what I wanted. The owner said that I could have it for 340TL. I thanked him for his time and walked around the shop looking for a 3/4 to 1/2 adapter for a water pipe.



As I looked around, I was thinking, "I will get that pressure washer for 300TL" - I slowly made my way back to the pressure washer and was surprised to see the owner of the shop opening the box and laying all the pressure washer's different attachments on the shop floor. He was showing someone else that all was 'present and correct' - they had agreed to buy the pressure washer whilst I was dilly dallying around the shop.



The moral of the story...........................make one up youself!

BarryBoy


Joined: 15/07/2010
Posts: 44

Message Posted:
02/09/2010 22:23

If Heartman doesn't want to take up Riaz's kind offer, can I go instead ?



BarryBoy

Krypton


Joined: 02/09/2010
Posts: 179

Message Posted:
03/09/2010 07:33

If u don't like a place don't go back, but stop slagging Punjab on here. It's a great restaurant. Doesn't need all this surely

john_good


Joined: 15/08/2010
Posts: 176

Message Posted:
03/09/2010 08:51

" If u don't like a place don't go back, but stop slagging Punjab on here"



and f you think you know of a good one



keep it to our self donot come on here promoting it.

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
03/09/2010 10:19

I will be popping into the Punjab Sunday and having a word with Riaz so we can get all this sorted. I have, and now looks like, will be having many good meals in there.



Riaz, if I was rude I apologise and will see you Sunday when I pop in.

Kibris


Joined: 07/11/2007
Posts: 372

Message Posted:
03/09/2010 10:37

Message 64 - whay not do this before posting on here slagging the place off?

jashan-indian



Joined: 11/04/2009
Posts: 867

Message Posted:
03/09/2010 10:42

Thanks very heartman

see you on sunday

regards

Riaz

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
03/09/2010 11:02

Kibris, Please read all my above post I have never slagged of the Punjab just the situation.

Laptalocal


Joined: 28/02/2008
Posts: 99

Message Posted:
03/09/2010 11:50

No, but now you have got 2 free meals, not bad going 'eh?! ;-)

Heartman


Joined: 15/01/2009
Posts: 140

Message Posted:
03/09/2010 12:38

Why do I want 2 free meals. If I want to eat out I can pay like all the rest.