BBC i player problem ??!!

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
24/12/2010 08:06

Can anyone tell me how to fix my BBC i player and desktop. It has been working fine (via MPN) and we have been thoroughly enjoying UK programmes (Accused/X Factor etc) and were looking forward to The Royale Family Xmas special etc. Now it seems to download (slower than usual) a programme and the programme is then showing on i player desktop as normal - but when i try to play it it plays the BBC intro then a messgae comes up "There was a problem during download" and the programme then just disappears as if it was never there. I have tried differant times of day on several programmes and it is the same thing.

I have unistalled it and then reinstalled but the same thing is happening.

Does anyone have any ideas ?? Thanks and Merry Christmas everyone.

vincent1


Joined: 20/07/2009
Posts: 212

Message Posted:
24/12/2010 08:29

Hi,



If you disconnect from the internet when you watch the programme it should work OK.



Give it a try.



Vincent 1

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
24/12/2010 09:07

Will try that Vincent 1 - thanks. we are all getting in a tizz about missing HM's speech tomorrow ----- NOT !!!

Thanks

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
24/12/2010 11:33

Hi , I had this A LOT in the early days..



I found that un-installing and upgrading my version of windows media often helped..



Help you read these help files?



http://iplayerhelp.external.bbc.co.uk/help/downloading/

nostradamus


Joined: 15/04/2008
Posts: 557

Message Posted:
24/12/2010 14:58

MPN are very helpful if you have any problems and will guide you through any procedures. Send them an e-mail - they came back to us very fast when we had a complicated problem with ours.

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
24/12/2010 15:20

It is certainly not an MPN problem, but they are very helpful ..

Jackal


Joined: 14/11/2010
Posts: 77

Message Posted:
24/12/2010 15:27

Will my BBCi player play better on live transmittion if my internet speed was faster ? ( stopping and starting )

I currently have 1 Mbs speed would it work better if I had 2Mbps speed ?

Ozbey


Joined: 04/03/2009
Posts: 304

Message Posted:
02/01/2011 14:14

the2ofus,

Did you solve this problem?

I am having exactly the same problem that you described.

Thanks,

Ozbey.

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
02/01/2011 16:44

jacal upgrading speeds does not help I have 10mb in the uk and some days is crap depends i think on the i player on occasions other net works ok so must be the iplaer

Ozbey


Joined: 04/03/2009
Posts: 304

Message Posted:
03/01/2011 17:30

Any solution anyone?

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
03/01/2011 19:31

Ozbey



It seems to play programmes ok if i disconnect from the internet then play the programme. Don't know why. thanks to Vincent1 - message 2.