Extend internet - great service

spud50


Joined: 02/05/2008
Posts: 213

Message Posted:
02/04/2011 10:39

We are now in our second year of using Extend for our internet connection. The service provided by Gwyn and the Extend team has been excellent. We went to England recently for a week and when we returned the signal seemed to be much poorer. One phone call to Gwyn and she arranged for the tech guys to come and look at the problem. They replaced our receiver on the roof and the signal is now brilliant.



Thanks for an speedy job, Gwyn.



Excellent service from efficient, friendly professionals.



Carol Easton

Tango1


Joined: 19/02/2011
Posts: 1151

Message Posted:
02/04/2011 11:47

Extend have always seems to get a lot of stick but apart from a 2 week blip in 2009 (I think) when 90% of the customers were off, we've always been very happy with them, speed OK most of the time so that we are able to tune to TV via My Private Network (although sometimes there is a lot of buffering) . We started yonks ago when the original name was Ayza.net . Gwynn informs us of any deals on offer. Provided someone doesn't build a 20 storey hotel between us and the base satellite dish on a nearby hotel, then we have no complaints at all. (Famous last words!!)



Tango1

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
02/04/2011 20:43

What a load of rubbish Extend was this evening, after listening to uninterrupted live radio commentary of the cricket World cup via 6m's vpn for most of the day, they went off line just before the last few exciting overs finish.



Richard

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
03/04/2011 07:27

Extend struggles every weekend but apart from that I wouldn't change

Hippo


Joined: 02/02/2007
Posts: 2070

Message Posted:
03/04/2011 07:33

I used to be Extends biggest supporter but now i am having second thoughts to try and get someone around to do anything is a real uphill battle.

I guess now to big and too busy. Customer care gone to the dogs.

Panchocat


Joined: 29/11/2009
Posts: 1333

Message Posted:
03/04/2011 14:59

Hippo if you use Gwyn as an extend agent then there is no problem getting support from Extend.

Tango1


Joined: 19/02/2011
Posts: 1151

Message Posted:
03/04/2011 16:54

I totally agree with Msg 6. Use Gwynn as your intermediary and you'll have no probs contacting them. I also pay her rather than through the bank. When I used to pay through the bank I would sometimes get a reminder from Extend because the bank had hung on to the money until the very last minute.



Tango1

muadib


Joined: 19/11/2010
Posts: 74

Message Posted:
03/04/2011 18:28

How can i get in contact with Gwynn?

spud50


Joined: 02/05/2008
Posts: 213

Message Posted:
03/04/2011 19:17

her phone number is 05338694371

gotavilla


Joined: 22/04/2009
Posts: 175

Message Posted:
03/04/2011 19:24

I don't use Extend but I called Gwyn this morning with what turned out to be a router problem (I didn't realise it was only 8am when I phoned) and she managed to get hold of Dan (who was on a roof with his dad repositioning a dish that had gone off kilter in yesterday's high winds). Dan called me back within the hour to talk me through what I had to do. The support you get when you use Gwyn as agent for your provider is second to none.

Pippie


Joined: 02/12/2009
Posts: 1288

Message Posted:
03/04/2011 19:35

Extend has always been good for us, telephone customer service too. In any case, for unlimited downloading it's also best value around at the moment for a 12 month contract.