Credit card payment duplication - on some NC transactions

Suffolk



Joined: 31/08/2008
Posts: 222

Message Posted:
02/05/2011 14:59

I have just received our credit card statement which included a transaction to our NC advocates dated 26th December 2010. We actually paid the amount on 26th December 2008 and have the receipts to prove it. I contacted the credit card company to dispute the transaction and also emailed the advocates to advise them of the error, attaching scanned copies of the receipt from them and the credit card transaction. They have just got back to me and confirmed that their bank has made a number of duplicate transactions on clients payments between 2008 to 2010. (I do not want to name the advocate as it is not their fault and they got back to me within 24 hours with an explanation and apology on behalf of their bank). I just want to alert everyone to check their credit card statements in case a similar duplication error has been made to your account and it may not just be in the case of advocate transactions it could be subject to any purchase.

Mrs S

Harold2555



Joined: 19/04/2008
Posts: 1139

Message Posted:
02/05/2011 15:03

Mrs S



Thank you for the information. Do you have the name of the bank involved please. I want to make sure that this hasn't happened from the other side as well.



Harold

Suffolk



Joined: 31/08/2008
Posts: 222

Message Posted:
02/05/2011 15:10

Hi Harold,



The bank in question is Cyprus Economy Bank (Iktisat Bank)



The bank has given my advocate a list of all duplicate payments that have been taken, however the advocates cannot trace who they belong to untill clients contact them to advise of the error, as they only have the amounts of money and not the names of clients.



I would like to stress that the bank has also apologised for the mistake.



Mrs S

rigsby


Joined: 21/09/2007
Posts: 912

Message Posted:
03/05/2011 01:18

It happened to me as well.Drawing cash from ATM,s.Checked statements from Nat West who charged me twice for drawing cash from Turkbank.No way did i draw 300ytl twice on the same day.I got my money back after a few letters.