Electricity Bill Problem

come_on_aylin


Joined: 14/06/2008
Posts: 908

Message Posted:
03/05/2011 20:04

Kibtek have made a mistake with my neighbour's reading - they managed to take the reading from another neighbour's meter which is higher, of course. The other neighbour hasn't got a bill at all. Neither neighbour live in Cyprus. I've got photos of both meters, clearly showing the current reading and the house number. What are the chances of Kibtek putting this right if I take in this bill plus previous bills for both houses and the photos? About 30% of the bill is at the highest rate. Anyone managed to get Kibtek to rectify this kind of problem without them saying 'Credit'?

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
03/05/2011 20:09

C.O.A, Whats the chances full stop. We went to pay final bill for restaurant, as someone else is taking over we are entitled to a refuund for the deposit on the meter. Well what a joke, Go to Leftkosia we are told. We did ok leave with us.Yeah right. We hoped they would take the final payment off the deposit. No you may have to wait 6 months for cheque they said. I wont hold my breath . Anyone ever got the deposit back please tell me how. x

Pippie


Joined: 02/12/2009
Posts: 1288

Message Posted:
03/05/2011 20:13

When I had a problem with the electric last year first I was told, "any problem is your problem, not ours", then "we don't give money back but we'll credit to another meter". When I went to Lefkoşa to try to sort things out then returned to Girne to tell them what they had said I was then told "you are in Girne, this has nothing to do with Lefkoşa, they have different rules". We gave up at the time but will be planning to take it up again and fingers crossed might get a result, but like you Lilli, I won't be holding my breath.



COA, if you find a helpful bod and get things sorted, please let us know.

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
03/05/2011 20:24

if they took reading from the wrong meter , surely it can be easily rectified , name and address will be on the bill ?

yorgozlu



Joined: 16/06/2009
Posts: 4437

Message Posted:
03/05/2011 20:49

msg 1;



"What are the chances of Kibtek putting this right if I take in this bill plus previous bills for both houses and the photos?"



None,if the bills are not in your name.Not your problem to sort out,even if you are looking after the houses.Save yourself the trip and tell the owners.

stickle


Joined: 20/02/2008
Posts: 172

Message Posted:
03/05/2011 20:53

Get a Turkish speaking local to do it for you. After two years of trying ourselves they managed it in no time.

birdman



Joined: 20/09/2010
Posts: 690

Message Posted:
03/05/2011 22:11

The meter number is on the bill .

The bill is for that meter.

If that meter is not your meter then it is not your bill.

Each house number has a numbered meter which must correspond to that bill.

Take both meter numbers from the meters with the current readings of each to the KIBTEK office in Girne, stating which house each meter is supplying.

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
03/05/2011 22:13

this takes me back to the people waiting for the gas bill ?

westender


Joined: 14/05/2009
Posts: 328

Message Posted:
03/05/2011 23:44

A couple of years ago we had a wrong reading which gave us a huge bill. I took a picture of the meter & went to Kibtek in Girne. We were told to 'go to office up the stairs, next door'. They looked at the bill, made a note of the true reading, said 'no problem it will be corrected at next reading' & it was.

michelle3012


Joined: 07/11/2008
Posts: 578

Message Posted:
04/05/2011 00:42

Lili, My sister got her refund from Kibtek in Girne took about 2 months, i went in and they had it said we had 6 months to bank it! So it is possible, you need to go upstairs and talk to someone, the cheque is prepared in Lefkosia so maybe they did'nt make that clear. Good Luck x

karakum5c



Joined: 18/03/2008
Posts: 1021

Message Posted:
04/05/2011 01:22

Dont do anything..............wait for them to come out next month and read meters again correctly this time, problem will solve itself.



You are allowed to be up to 3 months behind in your bills without action taken.



So simply put ignore and have an ice cold effes !!!!!!!!!!!!!!!!!

Ceylan


Joined: 20/08/2010
Posts: 70

Message Posted:
04/05/2011 10:39

Well I'm going back to UK permanently in September, what chance of me getting a refund and any idea when should I tell Kibtek I'm going?

come_on_aylin


Joined: 14/06/2008
Posts: 908

Message Posted:
04/05/2011 11:20

Thanks for all the replies. I'm going to have a go tomorrow, nothing ventured, nothing gained. The bills are paid straight from the bank and their normal usage is around 50 units a month so it will take months to resolve plus most of the units have been charged at the highest rate. Okay, so the bill's not mine but they are my friends and I would like to think they would do the same for me.

Further bad news is that in trying to replace a spotlight bulb this morning something blew and there is a problem with all the lighting in the bottom half of the villa - and the fuse didn't trip!



So does anyone know of a qualified electrician in the Esentepe area.

TIA.

Maz


Joined: 29/03/2009
Posts: 1924

Message Posted:
05/05/2011 01:16

There seems to be several concepts on here. But if it helps, just to show that Kibtek are human - someone did not read our meter one month so the second month was horrendous as it was all lumped together with just a small allowance for the cheap rate.#

Going to the office in Girne and going upstairs next door, a nice man agreed there had been a mistake and told us to go back in a few days when the computer would be adjusted and we could pay the proper rate. We did, and we paid the proper amount for the two months.

and I don't speak much Turkish, but I do know some of the workers from years ago, so maybe a bit of foolish banter goes a long way.

Just be sure to smile and never 'accuse' . smiles can do wonders. good luck with the sorting.

Navek



Joined: 01/06/2008
Posts: 2656

Message Posted:
05/05/2011 01:51

Hi come_on_aylin,

"So does anyone know of a qualified electrician in the Esentepe area. "

Electrician - Try Adam 0533 8499765

And if you need a plumber, try Ali 0533 8324349

both English speaking.

Good luck,

Navek

come_on_aylin


Joined: 14/06/2008
Posts: 908

Message Posted:
05/05/2011 14:44

I'm pleased to report that I had absolutely no problem getting this rectified this morning. In and out the office within 10 minutes and the first 5 minutes the guy who helped me was on the phone. They appreciated my explanation in 'Turkish' although their English was fine. I now have 2 new bills, one for each neighbour - they didn't seem to mind that neither of the bills were in my name.

Happy Days!

janjin



Joined: 10/04/2008
Posts: 488

Message Posted:
05/05/2011 21:32

God bless you Eileen for looking after these person's Villa's.

We have a key holder and they are worth thier weight in Platinum.