UK State Pensions - A reliable service ?

deputydawg


Joined: 30/03/2010
Posts: 1727

Message Posted:
13/09/2011 09:27

My last state pension credited to my account was on 2 Jun 11. The government website precludes contact by e mail stating it is not a secure method. When I made contact by telephone and explained I was on a 28 day pension payment plan and that I was short of more than 3 months monies the response was totally offhand. "It must have been a glitch, no you are not entitled to any lost interest. If you are not happy that we will now credit your account the monies overdue you must write to us and complain". I am wondering if I have been unlucky or this may be a regular occurrence for many recipients of state pensions? In any event I can only recommend that those who receive state pensions keep a better eye on bank statements than I did particularly when Bank statements are often issued by calendar months with a delay in process so that , as a matter of routine, it can be no payments in one calendar month and two in the next. Now, what tone of letter should I send ?

hawkeye


Joined: 12/09/2010
Posts: 334

Message Posted:
13/09/2011 09:37

Sorry you had prpblems. We both have state pensions, and have not had anything like this happen to us. Hubby only got his this year I have had mine for 3 years

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
13/09/2011 09:42

DD. I recommend a factual occurrence of events with supporting references wherever possible, including dates, names etc. If you get irate in the tone, the recipient will just blank. However, seeking help in a polite manner is much more likely to get the response you need/want. If posting from TRNC, get it recorded. Good luck.

mikelapta



Joined: 20/11/2008
Posts: 2186

Message Posted:
13/09/2011 09:52

I had so many problems when 1 bank in TRNC changed it's payment methods,and it took 3 months so many calls to UK to sort out matters.I did try and talk to the more helpful staff,but they told me there were over 70 stall there,and this was not possible.So much time wasted answering security questions.



I have sent them an email over 15 working days ago,and am still awaiting a reply.



"Tits on a chicken"...spring to mind...useless





Mike

Tango1


Joined: 19/02/2011
Posts: 1151

Message Posted:
13/09/2011 12:38

Sorry you are having problems, we have ours paid in without any problems, for the last 6 years (now I've tempted fate!!)



However, if you were talking about the Tax Offices..................that is another matter. Thank God for Skype..............to put it succinctly they were polite but useless and took nearly two years to sort out a simple problem of £250.