multimax, no response

bjrice


Joined: 08/04/2008
Posts: 53

Message Posted:
11/10/2011 10:05

is anyone else having problems contacting multimax, i've been without internet for 2 days now and can't get anyone to call me back.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
11/10/2011 10:10

Hi. Have you tried rebooting the wifi box on your roof (unplug power and replug it) ? I think MM did make some changes over the weekend and a reboot may be needed, but that is just a guess.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
11/10/2011 10:27

If you have net access now, which presumably you do as you posted here and are having difficulty getting a response via the phone it might be worth trying their online live help service which you can find via their website here



http://www.mmcyp.com/index.php/en/



Just use the 'chat with use live' option on the right hand side of the webpage above.



Just a suggestion.

NCMan



Joined: 19/09/2009
Posts: 670

Message Posted:
11/10/2011 10:30

Change your internet coy. Try Sunny Cyprus.

bjrice


Joined: 08/04/2008
Posts: 53

Message Posted:
11/10/2011 10:42

thanks erolz, have tried rebooting and online support, no joy. spoke to girne branch manager who told me he was on holiday for a week. have emailed kemal yesturday, no reply. maybe they're all on holiday.

NCMan



Joined: 19/09/2009
Posts: 670

Message Posted:
11/10/2011 10:50

You are going to have a problem with Multimax in Tatlisu as their signal is not strong enogh for that area , i was told that by 1 of their employees.

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
11/10/2011 10:53

A young lady phoned me from Multimax this morning. The call came from 0548 870 0236 - maybe it's a number you haven't tried yet.

bjrice


Joined: 08/04/2008
Posts: 53

Message Posted:
11/10/2011 11:18

thanks jovial john, got through with that number, now just have to wait for her to get back to me.

bjrice


Joined: 08/04/2008
Posts: 53

Message Posted:
11/10/2011 15:37

getting worried now, still no internet, glad i kept my telsim dongle, hope i didn't make a mistake in paying a year up front. did manage to get someone to talk to but no idea when they can fix it.

Pairika


Joined: 07/09/2011
Posts: 10

Message Posted:
11/10/2011 17:39

Msg 6



Probably, the man who said to you have the same number of brain cells with you. Because, Multimax is not a company like this:

Multimax: We don't have a very good signal there.

Multimax 1: We don't have to have.

Multimax2: Ok. They don't have internet but this is not a serious problem.

Multimax3: What you re talking about. Let's talk about how we sabotage the oyher companies.

/////////

...............



MULTIMAX : We may have some problems about our service in some areas, we have to make it the best as soon as possible.



I tried. I m advising you to try.

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
11/10/2011 19:15

re msg 10, Pairika



sorry, but am I the only one who doesn't understand ? :(

moxie


Joined: 23/05/2009
Posts: 969

Message Posted:
11/10/2011 19:50

i dont either !!

bjrice


Joined: 08/04/2008
Posts: 53

Message Posted:
12/10/2011 16:52

is there anyone in tatlisu with multimax? they now tell me that the base station is down and can't be fixed till the weekend.

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
12/10/2011 17:42

Me neither ????????

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
14/10/2011 16:02

All the problems (which are already solved) are addressed with explanations in another thread http://www.cyprus44.com/forums/75905.asp in msg 9-10-11.



Tatlisu area is currently under rework and a much improved service and coverage will be established there just this weekend (15-16 Oct), with improvements to 2 basestations and installation of 2 new ones.



Call 0392 444 6629 or 0548 870 0226 for your connection.



Kemal out.