multimax and UK telephone numbers failing in skype

ballymurphy


Joined: 20/09/2009
Posts: 166

Message Posted:
14/10/2011 18:34

Has anyone who has changed to multimax got a Skype account where they pay a subscription to call land lines in the UK? If so have you had any of the UK numbers you call fail? All ours are failing and the numbers we are calling are getting blocked. We are not blaming Multimax but has anyone else experienced this problem?

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
14/10/2011 18:43

skype out (using skype with pre paid credit to call a normal landline) to UK numbers is working fine here using a multimax connection.



If you would like me to try to a specific UK number just email me on erolz@cream.org

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
14/10/2011 18:45

Hi Ballymurphy



ErolZ is testing this with me now ;)

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
14/10/2011 18:50

Just tried Marks UK mobile from skype out here using MM, it rang ok.



The only other thing I can think off is that your IP address would have changed when yopu moved to MM connection and would like like you are in RoC. It may possibly be a security thing with skype getting worried that someone has 'hacked' your skype account because it is comming from an unkown IP and location not used by you before, but I have never had such a thing personally and I use skype out from different locations and different IP addresses in different countries all the time and never had any problems so it probably not this.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
14/10/2011 18:55

Nothing being reported on 'skype heartbeat' page either. Always wortht a check if you having skype problems.



http://heartbeat.skype.com/

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
14/10/2011 19:15

No probs here

ballymurphy


Joined: 20/09/2009
Posts: 166

Message Posted:
14/10/2011 19:17

Hi Guys, I appreciate your advice.

Thank you. BM

ballymurphy


Joined: 20/09/2009
Posts: 166

Message Posted:
14/10/2011 19:21

Erolz, Skype have suggested that I refresh the routing information in my laptop by locating or deleting the shared.xml file used by Skype. I am not very technical and would appreciate advise as to whether this will mess up my MM for other things. We are very pleased with MM and dont want to loose it or mess it up

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
14/10/2011 19:27

Deleting this file will only affect skype and not your connetion in general.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
14/10/2011 20:04

There is nothing I can think of that might be causing this on our end.



We have not had this type of complaint at all until today. Please follow skype's instructions and email us if u need any assistance. info@multimaxcyprus.com



Kemal

ballymurphy


Joined: 20/09/2009
Posts: 166

Message Posted:
15/10/2011 06:06

Hi we have deleted the shared .xml file and that has solved the problem.

Thanks again you guys.

BM

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
15/10/2011 11:55

this is very good news, simple but tricky solution, thanks for sharing this here for all to know.



Kemal