Lemar store double dipping

prodigy


Joined: 11/10/2011
Posts: 14

Message Posted:
20/10/2011 07:39

Okay, so I bought some household goods in Lemar two nights ago, using my master card, costing a total of USD 72, only to discover that two transactions had been made totaling USD 144 when my bank gave an alert that I had been debited.



I went back to Lemar, and explained with the receipt of purchase, and the "failed" receipt that apparently didn't succeed.



They said I should get a bank receipt, which may take a while being as I need to get a statement of purchase off my bank which is in monthly quotas, it's not an obscene amount of money, but it's the fact that they don't seem to want to give a shit.



How do I proceed.



Maybe legal action.

moxie


Joined: 23/05/2009
Posts: 969

Message Posted:
20/10/2011 07:59

they did it to me a couple of years ago, i demanded my money back , all they offered was another shop using the money they had debited twice......now i always check my receipts/bank statements

R.C.T.Man.



Joined: 27/03/2009
Posts: 746

Message Posted:
20/10/2011 08:04

Ref Msg 1.

If you have the failed receipt & produce that to your credit card coy , you will be re-imbursed on your card .

Job done Simples !!

passionflower


Joined: 20/09/2011
Posts: 168

Message Posted:
20/10/2011 09:37

TRNC’s Consumer Association has set up a 24hr hotline for consumers details can be found here



► http://bit.ly/obq7VK

LaptaGeezer


Joined: 01/06/2010
Posts: 407

Message Posted:
20/10/2011 09:57

Trouble with being reimbursed via your card company is that they make a loss and have to pass it back to customers in charges etc.... it should be repaid by the shop in this case.

BoTanica


Joined: 22/12/2009
Posts: 714

Message Posted:
20/10/2011 10:57

This is the drawback on the "no signature" pin only transactions. It is also very difficult if not near impossible to reimburse via the machine over here. We made an error on someones card about 18mths ago and the bank were MOST unhelpful! We asked them to "talk us through" the card reimbursing proceedure and she said you can't do this, only WE can. So in the customers best interest, we just waited for the next day - checked the amount and gave cash back to the customer. So, whilst not defending Lemar, it is often the bank that is difficult, not the retailer.

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
20/10/2011 11:55

Lesson learned for us there then. Don't use credit cards in Lemar.

Barbarians


Joined: 22/10/2009
Posts: 71

Message Posted:
20/10/2011 17:05

Yes I agree - if they state that the transaction has failed, then you should always insist on them giving you the Void slip before you or they re-enter the card/transaction. They just need bringing up to speed with the correct procedures.

Ed1957


Joined: 03/09/2011
Posts: 377

Message Posted:
20/10/2011 20:53

Or find another supermarket,with more scruples, there are a lot about