Multi max signals crap

Jaybee


Joined: 11/11/2008
Posts: 228

Message Posted:
02/12/2011 20:42

My partner trying Multimax on trial.Paying for 4mb download/2Mb upload recieving .75 download .15 upload.WHY? Because to many people using it at peak times.you can get up to 6Mb when nobody using it(Multimax)so beware all is not as it seems or is sold(Yet again)

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
02/12/2011 21:05

Mmm. Where are you in Alsancak, have you contacted the company, what was the response? You should not just come on C44 and bad mouth companies without disclosing the full facts. We recently signed up to Multimax (Esentepe-Tatlisu area) and are very happy. Recent test - paid for 4 MB, received 5!!

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
02/12/2011 21:06

Who are you? Who is your partner? has he contacted customer service and nobody could help?



How can you conclude that this is an overcapacity problem. Are you a wireless/networking/service provision expert? or did anybody from Multimax gave you this information that we are working overcapacity?



How did you get your speed results, have you used a speedtest website on the internet, which one? where are the speedtest servers located?



Currently at peak times, we are working around 30% capacity on our links and approx 70% capacity on our Internet. (and we always upgrade our capacities when there is a need for it)



I am not saying your partner do not have a problem and all the Multimax customers are happy 100%, but your accusations, your conclusion and your 'warning' to others are all unjustified and unnecessary.



Kemal

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
02/12/2011 21:20

Good for you Kemal. I would like to speak off C44 reference our recent installation. Not a complaint, more a request for expert advice. I'll be in touch. Astım sorunu iyileş.

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
02/12/2011 21:35

I presume you are running a speedtest with such positive figures - but which server are you using? If you use Limassol (the nearest) you always get a rubbish response. All TRNC traffic goes through Turkey so you should use somewhere like Antalya for an honest reading.

Jaybee


Joined: 11/11/2008
Posts: 228

Message Posted:
02/12/2011 21:36

I actualy came in to your office and without being rude or irrisponsive,after 3 days of trying out to give the benefit of doubt(Because belive it or not)I realy would be happy with a service providor that lived up to his promises,I told you of my Upload/download reception to which I was told your reception is good now(Off peak) but you cant exspect 4mb upload/2mb download while its busy. You can get up to 6mb when its not busy so that compensates???????????????? The upload was only 1.25Mb and download .63mb which is higher than it was 2 hrs ago>So why am I (my partner)paying for 4/2mb We would quite happily pay for your sevice if we had wwhat you are selling

Jaybee


Joined: 11/11/2008
Posts: 228

Message Posted:
02/12/2011 21:42

Sorry Bye the way we live in Allsancak If there is a problem in that area surely you should let us know, Really happy with you installation lads/team,Polite and tidy only fault is reception.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
02/12/2011 21:56

Jaybee, of course it does not compensate to have up and down connection.



However, the key to solving any kind of 'digital' problem is someone 'looking' at the problem when it is actually there.



You are saying that you have walked into our SALES office with a TECHNICAL problem that DID NOT EXIST at that moment. I am sure the guys in the office tried at the time to see if there might be something wrong(which there wasnt, by your statement) and tried to give you a response with the best of their abilities.



We have a call support number 0392 444 6629, you can login to our website and online chat with somebody, you can email us at info@multimaxcyprus.com, all of these channels are exactly for this kind of problem so capable people (including myself) look into problems, identify it and fix it permanently.



K.

mickhm


Joined: 26/03/2010
Posts: 150

Message Posted:
02/12/2011 21:57

been with multimax for 3 days now in the tatlisu area on the one month trial. No regrets so far, good signal with decent response times paying for 2 meg and getting much more off peak satisfied so far and if it coninues will treat myself at xmas for a year subscription. cannot fault.

Mick

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
02/12/2011 22:02

Alsancak is an area that should provide very good results for all our customers. Merit is the main hub where our massive link over the mountain lands. Until Cratos is setup just today, it would be the location to provide Internet all of the north coast, including customers in Bahceli over some 10 links. If the customer in Bahceli/Tatlisu can be happy, I find it odd that you at the heart of everything are having any problems at all.



As I said, this is one problem I believe could easily be identified if you had informed the proper channels I have stated above. you can email me the name on the account and I will gladly put your connection under watch.



Kemal

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
02/12/2011 22:07

In answer to your primary statement. No it is not. We are consistently getting in excess of the promised amount. Suggest you use the website help whilst you have the problem. Also test speed to Multimax as that will give a true picture of the speeds being provided by the company.

GinaC


Joined: 26/11/2010
Posts: 372

Message Posted:
02/12/2011 22:41

On the whole my brother in Alsancak is over the moon with Multimax he does get frequent outages of 1-2 minutes which he has reported to the online staff and they are looking into it. I think he gets his signal from the Celebrity hotel.

Biker



Joined: 11/01/2008
Posts: 396

Message Posted:
02/12/2011 23:10

kbsat

What sort of speed shoould we expect in Catalkoy area.?

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/12/2011 09:37

@Biker, Catalkoy area has just been upgraded with new links and basestations. You should have any problems receiving full advertised speeds or even more.



http://www.cyprus44.com/forums/80505.asp



Kemal

Jaybee


Joined: 11/11/2008
Posts: 228

Message Posted:
03/12/2011 09:56

As we have nothing to hide My partners name is Robin Clayton and can only tell you what is happening to our reception. The idea of the forum is to give imformation as we find it.Like I said in 6 I would like nothing more than to have what we are paying for and what is advertized in the papers not a coming/going signal Ive used the same Ping test as your engineers did on setting the system up.Tried it just seconds ago 1.08 mb download .78 mb upload and wasnt much better last night at 7pm.Im not a trouble maker just would like the service promised.Even when installing the chaps had a problem with the speed and they phoned the office or one of your technicians(maybe even yourself) then left .I hope that this problem can be sorted out as I would like the service you are offering.

Donaldson


Joined: 13/05/2011
Posts: 86

Message Posted:
03/12/2011 10:45

Jaybee, I've known Kemal for a long time now, and he realises that one dissatisfied customer can put off ten potential customers. I know that he will do everything he can to solve your problem, and if he can't do it, nobody can. Please let him work with you on it and come back and tell us when it's sorted.

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
03/12/2011 12:38

Further to this debate on Multimax provision, and I am merely a customer! Whilst the installation took longer than promised (due to illness and employees family circumstances within the company), the overall customer service to date has been far superior to anything else involving any product I have experienced in my 3 years living here. The employee who fitted the system was 'fantastic', he even cleaned up after him and then asked if I was happy, did I have his contact number etc? I subsequently had a technical issue with my son's link from his computer - contacted the company, free solution offered and tried. Did not work. Multimax offered another solution, which I await to try today, plus the MD offered to visit here to resolve any further issues. Would I recommend this company - in a heart's beat and without reservation! I doubt their customer service can be bettered and compares alongside the best I experienced in Hong Kong and Germany (2 nations noted for excellence).

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/12/2011 14:01

Ok, I have completed my diagnosis of this issue and here are my findings.



I have checked the customers connection and found out that he has perfect connection to the basestation. The signal quality was very good and the customer was connected to the basestation uninterrupted for more than 8 days.



I have logged into the antenna and the speedtest I performed there was showing up to 8mbits and it never went below 4.5mbits even instantaneously. I repeated this test with our servers in Lefkosa as well as the servers in he UK and got similar results.



I have then inspected the logs if I can find any indication to the problem and there wasnt any. The logs were as clean as it could be with absolutely not even a sign of problem.



I have then called the customer and found out that the speedtest tool he is using is not one that we normally test with (mmcyp.com for connections to Lefkosa, and speedtest.net for Internet, by choosing a server in Turkey). (cont)

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/12/2011 14:10

I have emailed the customer with links to the 2 test sites above and he performed the tests from there. He has reported to me over the telephone that both results show approx 8mbit download and 3mbit upload (this customer is on a 4down/2up connection).



I have tried to get from the customer the website he was using for his results for control but I was not successful (he specified pingtest.com but the site does not offer speedtest).



All in all, I have so far found absolutely no problems with this customer's connection, the customer complained he has been experiencing occasional freezes when he is using BBC iplayer. We have agreed that he calls me at the time he is experiencing those problems and I will try to see if I can identify the cause at that time.



So far, not a single modification was done with this customer's connection.



Kemal

Biker



Joined: 11/01/2008
Posts: 396

Message Posted:
03/12/2011 14:15

Kemal

Can you give me an indication of the costs to have the system installed and the monthly fee for Catalkoy area?

carian


Joined: 13/03/2009
Posts: 336

Message Posted:
03/12/2011 14:18

Good for you Kemal, your customer service is excellent. What annoys me is the damage that one person can do to someone's business by putting things on here that could have probably been sorted by a phone call.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/12/2011 14:28

@Jaybee, I am still trying to understand how did you manage to come up with the following conclusions



1) Just by testing your own internet and getting bad results, you concluded that it is because too many people are using it at the peak times?

2) How do you know what our peak times are in the first place?

3) How have you concluded that when you were getting 6Mb, nobody else was using it at that time?



Calling us crap, publicly announcing bad performance results when its actually turning out to be also not correct is not nice, but it is at least personal opinion. But the claims above requires you to have certain proof to share or be an expert in the situation and you are clearly not.



I am kindly asking you to publicly retract your statements about my company.



Please do not take this personally. It is just that talking publicly comes with greater responsibility to make sure things are set straight.



Mr. Clayton has my personal no for any problems you might experience.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/12/2011 14:34

Our prices:



2Mbit for 60TL or 720TL for 15months



4Mbit for 80TL or 960TL for 15months



10Mbit for 150TL or 1800TL for 15months



*There is 50TL one time activation for all monthly payments.



http://www.mmcyp.com - 0392 4446629 - info@multimaxcyprus.com



K.

waddo


Joined: 29/11/2008
Posts: 1966

Message Posted:
03/12/2011 16:32

I left Nethouse for Multimax and receive the same up/down speeds I was getting from Nethouse on a 4mb deal - no complaints at all unless you think that paying 710TL a year less is a complaint!!!



I am on ADSL by the way and it will not matter how fast the supplier pumps his product to me across the phone line, if Telcom only let me have "X" then "X" is what I will get - that is worth remembering.



Can not fault Multimax staff or service, good job guys, keep it up.

herindoors


Joined: 13/01/2007
Posts: 138

Message Posted:
03/12/2011 17:41

I cannot fault Multimax, I had a problem after the storms and Kemal fixed it within 5 mins. You cannot complain about that. Had it installed about a month now and I'm more than satisfied. Great customer service for me.