Multimax Karsiyaka Basestation Outage

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
07/12/2011 17:11

Hello,

Due to power problems specific to the premises we are using as a basestation in Karsiyaka, we have experienced an outage starting around 1pm that lasted about 4 hours.



Our engineers was on site within less than 30 minutes, however, due to the nature of the problem they were unable to sort it out and eventually, a temporary solution was devised but took longer to implement.



Professionals will be fixing the problem permanently tomorrow with an expected final outage of no more than 10 minutes.



As per with our day-for-hour compensation scheme, 4 days will be added to every customer account who has been affected by this outage.



We apologize for the inconvenience caused by this problem that has occurred outside of our control.



Kemal

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
07/12/2011 17:26

I wasn't affected but WOW that is customer service for you!! Well done Multimax!

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
07/12/2011 18:44

Baçheli - very happy with their service, cannot compliment it enough. Well done on a top service provider!!

timaloy


Joined: 30/06/2011
Posts: 171

Message Posted:
07/12/2011 18:58

Hi kbasat



Quick question,whats outage (in laymans terms),cheers

Donaldson


Joined: 13/05/2011
Posts: 86

Message Posted:
07/12/2011 19:10

Outage is techie talk for the length of time a service is "out", or off the air.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
07/12/2011 19:17

The term outage is used to refer to periods when a system is unavailable. Also called downtime.



Outage can be software, hardware related or it can be caused by external factors, like this case. you can read more about network outages with some famous examples at http://en.wikipedia.org/wiki/Network_outage .



In this particular incident, there was a power outage of approx 8 hours in the basestation location at Karsiyaka (our basestations are currently equipped with approx 4 hours of backup power) which prevented customers connected to that particular basestation from using internet for approx 4 hours until the issues are resolved.



K.

babydoll


Joined: 27/07/2011
Posts: 140

Message Posted:
07/12/2011 19:35

great customer service mulitimax I wish the leccy board was as good

Cobbler


Joined: 15/11/2009
Posts: 61

Message Posted:
08/12/2011 11:56

Outage is yet another American verbal imposition on the English language. We used to call them power cuts or power failures. I suppose in this case it could (in English) be called a systems failure due to a power cut.

TopTen


Joined: 15/04/2009
Posts: 1246

Message Posted:
08/12/2011 12:33

Top man Kemal for keeping us informed

timaloy


Joined: 30/06/2011
Posts: 171

Message Posted:
08/12/2011 14:24

im now more cleverer than yesterday,cheers

techtrader


Joined: 06/08/2008
Posts: 126

Message Posted:
08/12/2011 20:03

Has your Malpas Basestation gone up yet please if not can you give me a date?

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
09/12/2011 01:30

hey techtrader, Catalkoy is now under full coverage. You can apply for internet at our Karakum Office, 0548 870 0226.



Kemal

Suzphone


Joined: 10/02/2008
Posts: 50

Message Posted:
09/12/2011 10:50

Hi, what's your reception like in Yesiltepe ? Our contract runs out in April / May, maybe we will come to you if you have reception here. You sound very professional !!

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
09/12/2011 13:29

thanks for all the compliments,



Suzphone, we have a basestation in Yesiltepe waiting for you!



Kemal