Multimax - Thank you

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
25/12/2011 11:40

Credit where credit is due - Thank you Kemal and Multimax. We had our new installation last Monday 19/01/2011 and although there was a problem due to late delivery of parts we were up and running by Monday eve. We have been with all the other ISPs here and were pretty much expecting the same service - although hoping for better. As soon as the service was connected we could see the difference in internet speed. However we had a problem with ITV/Ch4 and Ch5 viewing. We contacted Multimax via their online support - their online response was fast, courteous and helpful. They were not able to resolve the problem from there so passed the problem on to Kemal. It was explained that there may be a delay whilst he worked out waht the problem was. 2 days later 2 engineers came and liased with Kemal over the phone wilst seeing the problem in situ. Half and hour later - problem solved. Then yesterday we encountered another problem with ITV. Again Kemal relayed info and explained what was ----ctd

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
25/12/2011 11:45

happening and what he was doing. He then contacted us to say it was a problem with ITV itself and had now been restored. Great just in time for Downton Abbey Xmas Special !!!!!

It is so refreshing here to have a company who explain, to their customers, what is happening (even if they cannot solve the problem immediately) and to keep lines of contact open.

Thank you Multimax and Kemal - if the service that we have had thus far is anything to go by then you far far exceed your competitors and deserve every success.

Yudu392


Joined: 07/04/2010
Posts: 161

Message Posted:
25/12/2011 18:38

yes finally a company (multimax) managed to get enough signal here and connected wireless at the east side. We hope our guests will also enjoy wireless here at ŞİNYA.

They connected it yesterday and it was very good, but today I couldn't connect internet via wireless, was there any problem? now I'm using my poor dongle again

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
25/12/2011 19:51

Yudu392, have you contacted their help line?

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
25/12/2011 21:13

I have investigated the incident @msg3 and found it to be multimax fault. I apologize Mr Yusuf here publicly and thank him for his generous understanding.



Normally when we open a new customer account it is opened for 1 day for customers whose payment is due to be collected on site. Any payments received in a given day is then brought to the office the next day and office staff extends subscriptions accordingly. Mr. Yusuf was installed on Saturday afternoon and paid for this first month of service but the office was already closed. The office person should have predicted this and opened all of these accounts on a saturday for 2 days instead of 1 (as we were always doing). This oversight while creating Mr. Yusuf's account has caused his account to 'expire' today.



The problem is now rectified and proper warnings are sent to the people responsible so they are more careful next time.



Kemal

Yudu392


Joined: 07/04/2010
Posts: 161

Message Posted:
26/12/2011 15:07

Thank you for your explanation Kemal, I think this post made some procedures more clear now.

Could you please inform me whether it is easy to upgrade for higher speed if needed. Now it is enough for us, but we may need higher speed during high season.

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
26/12/2011 16:05

how much does this cost please

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
26/12/2011 18:41

Rowlo multimax's prices can be found here



http://www.mmcyp.com/index.php/en/services/features/packages

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
26/12/2011 18:49

thanks erolz ,

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
26/12/2011 20:33

@Yudu392, upgrading speeds are easy and straightforward, everything is managed electronically, we can even do it over the telephone.



Thanks erolz for the correct link on prices.



Kemal

yrys88


Joined: 08/08/2009
Posts: 1140

Message Posted:
26/12/2011 22:46

Hi



You can also subscribe to and pay for your multimax internet at TECHMAR opposite the LEMAR in Karakum , Girne.

Come and get a demonstration of BBC, ITV in action through Multimax.



Thanks

Yen

http://www.techmar-online.com

0392 8155441