Happy New Year from MULTIMAX

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
30/12/2011 13:27

I would like to wish everyone happy new year from Multimax family.



All our customers accounts, whose expiry date is due this weekend, have been extended until the upcoming Monday, Jan 2, 2012



Because 1st of Jan will be on a Sunday, we have decided to close our offices tomorrow, Dec 31, instead.



Our customer support line, 0392 444 6629, will be open and we will be regularly checking emails sent to info@multimaxcyprus.com for any inquiries.



Wish you all the best in 2012!



Kemal

susief


Joined: 06/11/2008
Posts: 529

Message Posted:
31/12/2011 11:07

Happy New Year to you and all your staff!



I would like to thank you for your 1st class service - I went into the Girne office yesterday to enquire about getting connected and was told that they'd send someone today and that they would ring later in the afternoon to confirm. They did as they said and called to confirm that someone would come this morning and that they would ring before they came - which they did. The engineer was very professional and it turned out he was working on his day off so that I wasn't let down.....brilliant customer service!



After having no connection for 5 days I'm now back online and surfing a lot quicker than before - thank you again!

Donaldson


Joined: 13/05/2011
Posts: 86

Message Posted:
31/12/2011 11:25

Thank you Kemal, and Mutlu Yillar to everyone at Multimax (and to your new fiancee!). You've given the internet industry in North Cyprus a shot in the arm with great products at a good price and excellent customer service. I'd like to think the other ISPs will also pick their game up, but I doubt you've got much to worry about!

loulou



Joined: 14/05/2008
Posts: 785

Message Posted:
31/12/2011 11:54

Happy New Year to you and all your staff!







I would like to thank you for your 1st class service,it was an excellent service yesterday

and it only took the engineer no more than 20 min to complete

many thanks

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
31/12/2011 13:33

May your company prosper in 2012 and thereafter too! Still waiting to share the bottle though.

beachsidebum


Joined: 02/03/2010
Posts: 425

Message Posted:
31/12/2011 16:07

Happy New Year to you and all your staff.

suel5


Joined: 16/01/2011
Posts: 69

Message Posted:
31/12/2011 16:51

Best wishes to you and your staff for 2012.

Excellent service so far, especially x factor final night.

Thank you

herindoors


Joined: 13/01/2007
Posts: 138

Message Posted:
31/12/2011 18:48

Happy New Year and thank you to you and all your excellent staff

Belkin


Joined: 18/09/2008
Posts: 80

Message Posted:
31/12/2011 18:59

Best wishes and a very Happy New Year to you and all your staff.

Mallard


Joined: 14/05/2009
Posts: 107

Message Posted:
31/12/2011 22:25

Happy New Year to you and your staff from a damp and miserable UK! Thank you so much for a first class service. Wishing you continued success in 2012!

Best wishes,



Brenda G.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
03/02/2012 08:30

Kemal can you look into a reliable internet phone connection for the future? Skype is so hit and miss poor sound quality laptop to laptop. I have no chance of getting a land line where i live. I intend to sign up with you in May when i move.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
03/02/2012 10:25

Deniz1, do you use the built in microphone and speakers in your laptop when making Skype calls ? If you do this is probably the 'worst' way to do things sound quality wise. A decent combined headset and microphone plugged into the laptop your end (and preferably at the other end too) will almost certainly result in a better experience sound quality wise. Just an idea.

juliamoons



Joined: 14/05/2009
Posts: 849

Message Posted:
03/02/2012 10:55

Or a USB skype phone which plugs into your pc also much better for sound.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
03/02/2012 16:49

Thanks Erolz i normally use a head set but have just bought a new laptop so thought that would be better. I used to have a skype phone that plugged in but it went wrong so often i gave up. Just thought there are many folk here who would love a reliable phone system when they have no land line. A gap in the market perhaps? Ihad a look at the video phone some one was talkng about on another thread but its a lot of money if it doesnt work!

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
03/02/2012 17:03

Deniz1 generally any system that does not isolate the output (speakers) from the input (microphone) can cause problems. On older laptops what would often happen with a skype call is the person on the other end says something , it comes out of the reciveing laptops speakers and then back into the recieving laptops microphone and cause an echo to the sending person. Newer laptops try and use clever means to stop this, by basically filtering whats going into the mcrophone, trying to seperate out what the person is actualy saying from noise that comes from its own speakers and background noise. However like all 'celver' systems that can cause more problems than they solve. Using a headset just physicaly isolates the input from the output and avoids the need for all this 'trickery'.

Skype phones can be great but they do generally also need their own software and drivers to work and interface with skype fully and this can cause problems [cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
03/02/2012 17:08

The 'beauty' of a headset is that it does not need any new drivers or software to work. You just plg it into the right sockets on the laptop and it works.



As to Multimax offering telephony services themselves, unsing the internet, this too has its own set of problems. With any telephony over the internet Multimax can only control the 'connection' in part of the network. Once it is out of this part and on the general internet, Multimax has no control over what happens, yet these parts of the network can cause a given call not to work. With 'old world' telphony the phone company (or companies for international calls) control the entire network from start to finish and thus can control how reliable their service is, which is why such telphony works more reliably than any internet based system will. However it costs much more and is a lot less flexible, in that you can only do things like multi way calling nd video if the phone compnay says so.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
03/02/2012 18:41

Oh well back to the drawing board.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
03/02/2012 18:46

well, we were planning to offer telephone service but changed our minds after everything erol said (*joking).



K.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
03/02/2012 22:55

Oh bother! Tell him to be quiet.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
04/02/2012 08:41

Only joking!