Internet Provider...Multimax

jbm2009


Joined: 20/02/2009
Posts: 19

Message Posted:
18/01/2012 14:46

Multimax...Finally an Internet provider that provides an excellent service together with good Customer After Care! We have recently switched from Digital Supreme to Multimax and would highly recommend them to anyone who is considering changing their provider or having broadband installed.

Zoony


Joined: 26/03/2010
Posts: 136

Message Posted:
18/01/2012 15:14

I agree very helpfull staff and exellent service not to forget consistantly good signal

firebreathing


Joined: 20/05/2009
Posts: 47

Message Posted:
18/01/2012 15:41

We have had Multimax for just over a week now. Good connection and speeds and excellent customer service.

Erol and Cem have just been back to help me with a problem with my Wireless router. Job done for a small cost but no complaints as it was my equipment that was at fault. Don't think you would get that service from the other ISP's here.

Would recommend them at this stage. I hope their level of customer service continues.

blond


Joined: 16/01/2012
Posts: 5

Message Posted:
18/01/2012 17:23

My sister switched just before Christmas and says it is excellent - Very happy with customer service to.

ataturk


Joined: 09/09/2008
Posts: 712

Message Posted:
18/01/2012 19:14

Got Multimax but cant believe we had no internet for most part of the day as they had no electric at their office. I would have thought they would have had a generator we are in Cyprus after all

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
18/01/2012 19:22

Ataturk as Kemal has said on these forum before, the Multimax base stations have battery back up power that covers power outages from 4-6 hours but power cuts longer than this will cause an base station to go down. Kemal also posted on here to warn about this ahead of time when we became aware that power may be down in Girne for longer than the 4-6 hours, as it was. His post is here

http://www.cyprus44.com/forums/83873.asp



Multimax could put generators in all it's base stations to extend the power failurte coverage beyond the 4-6 hours currently but the simple fact is that this would cost substanital amounts and limit the places in which it is suitable to locate a base station thus reducing coverage generally. These cost would have to be passed onto the customer. Would you be willing to pay 30% more for your connection so that you could have service when the power has been out longer than 4-6hours ? [cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
18/01/2012 19:28

You can have generator based back up, the mobile phone companies have such on their base stations, but then look at how much they charge for limited data per month vs the price of unlimited data allowance on multimax. So if the service staying up when power cuts are longer than 4-6hours is important to you , look to get a 3G data plan with Turkcell or Telsim but understand that if you actualy download or upload any serious volume of data you will end up paying 100's of TL per month for this. If you want the best value internet connection you can get , that will stay up during power cuts that are less than 4-6 hours, then Multimax is certainly one of the companies to look at. I do not think any of MM competitors, Nethouse Netowrks, Extend, AriNet or Sunny Cyprus have generators on all their base satsions. The mobile phone copmpanies do.



By the way when was the last time Girne had a power cut that was longer than 4-6 hours before today ? Anyone know ?

GinaC


Joined: 26/11/2010
Posts: 372

Message Posted:
18/01/2012 20:33

Has this problem caused my friend to lose her access to BBC and ITV live and iplayer in Lapta, her internet has been fine all day but BBC and ITV have gone with some sort of message saying this service is not available in your country.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
18/01/2012 20:48

GinaC I am not sure if this is related to the power cut or not to be honest, but BBC and ITV should be working fine now from a MM connection. Certainly working OK from my home right now. If your friend is still getting those messages now, then first try rebooting the MM box box on the roof (turn power off and back on again) and the router in thier house if they have one. If it is still showing not available after this then contact MM in the morning or feel free to email me direct if they would like some assistance before then and I will try to help.

GinaC


Joined: 26/11/2010
Posts: 372

Message Posted:
18/01/2012 20:59

Thanks Erolz you are a star that has fixed BBC for her but not ITV ?

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
18/01/2012 21:49

ITV is still saying 'you are not in the UK' ? That should nto be happening. If it is still saying this in the morning please contact MM and they will investigate.

GinaC


Joined: 26/11/2010
Posts: 372

Message Posted:
18/01/2012 22:14

Passed the message on Erolz and she will call tomorrow if it still the same.

suel5


Joined: 16/01/2011
Posts: 69

Message Posted:
18/01/2012 22:53

Fantastic service from multimax. Respond quickly to phone calls and have helped my connection to itv and bbc within minutes of contacting them through their live assistance on their web page. First internet provider we have used and shall be renewing later in the year.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
18/01/2012 23:55

msg 5, ataturk said: "Got Multimax but cant believe we had no internet for most part of the day as they had no electric at their office. I would have thought they would have had a generator we are in Cyprus after all"



Mr. Ataturk,

Of all the 26 basestations we have in the Girne area alone, only 2 of them have suffered outages due to extensive power cuts that has happened today.



As erol already stated, and I have explained in another thread just yesterday (in the light of forecoming power outages), http://www.cyprus44.com/forums/83873.asp, we have battery backups in all basestations that lasts 4 hours or more.



If you know 'A' generator that would feed all our 26 basestations accross 50 km of shoreline that stretches from Karsiyaka to Tatlisu, I am more than willing to give that solution a try.



(cont)

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
18/01/2012 23:56

When determining the best cost to benefit ratio of the appropriate backup power for every basestation, there are a number of internationally accepted rules as well as local considerations that we use.



Our calculations have shown that approx 80% of the customers go down with a power cut in an area. Out of the remaining 20%, less than 5% is still connected after 4 hours of of power out.



Your comments that we invest hundreds of thousands of dollars in generators for all of our basestations(if it were at all possible) just so that this small percent of people would benefit from an extra long powercut that would probably happen only a few times a year and at the same time increase our costs considerably for everyone is quite sarcastic and feebleminded.



Positive critisim is always welcome, sensless comments are not.



We are a new company and the general view of our customers show us that we are doing a lot of things right, even though there is room for a lot of improvements.



K.

ataturk


Joined: 09/09/2008
Posts: 712

Message Posted:
19/01/2012 07:58

Hi Kemal I believe I receive my internet from your Karakum office which I believe is your head office so I cant see why you wouldnt have a generator at your head office. I can understand not having a generator in some of the areas that are not so densely populated but I would have thought that in the centre of town a generator or two wouldnt go a miss as this wuld possibly serve a lot of your customers. My comments were not meant to be sarcastic or feeble but contstructive you are a reasonably new company and your service is improving please dont take my comments the wrong way.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
19/01/2012 08:28

MM's head office is in Lefkoşa. The Karakum / Girne office is an adminstration office, somewhere were people can go to make payments and the like. It just does not function as a 'core' part of the network infrastructure. I do not know for sure but I suspect that the number of cutomers that are connected via it network wise is a tiny fraction of the customers in the Girne area, being only those with extremely close and suitable proximity to it. Kemal will be able to give exact information on this. The point is, network wise, it is not effectively 'central' or 'core' or serving a dense concentration of customers.

loulou



Joined: 14/05/2008
Posts: 785

Message Posted:
19/01/2012 08:43

Atatrk Have you thought of the cost of installing just a few generators just for you in your area

arnt you you being a little selfish,as you have said Multimax is a new company and the outlay

must be very expensive,allso the provide a very good service at an excellent price.can you imagine

the price per month or per year if he did have to install generators ( JUST FOR YOU) and i think

Karakum is just an office not the head office

j200mey


Joined: 06/02/2011
Posts: 81

Message Posted:
19/01/2012 12:09

your top dog keep it up thanks jim

zeytinlidere


Joined: 18/07/2008
Posts: 112

Message Posted:
19/01/2012 12:37

We had MM installed just after New Year and they are great! Internet speeds have been consistently good and we have not lost connection at all. I had a small problem with the Channel 4 vpn and Erol and Cem actually came to the house to set it up for me. Wonderful service, wonderful company.

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
19/01/2012 14:23

As couple of people already pointed out, Kyrenia office is just a 'convenience location' for us as well as for our customers in Kyrenia.



Girne Office currently

handles customer applications,

collect payments,

keeps limited stock for installations and troubleshoots,

provide a 'go-to' location for Multimax engineers in Kyrenia.



This is it, everything else is managed and maintained by our office and out staff in our head office in Lefkosa.



Kemal







can take care of all the paperwork stuff and money matters without having to travel to Lefkosa. We also use the office as a

sylvie


Joined: 12/03/2008
Posts: 1081

Message Posted:
20/01/2012 09:39

erol,



do you need to have a land line because we are actually using 3g turkcell - and what is the cost of installation and month fees ? thanks

juliamoons



Joined: 14/05/2009
Posts: 849

Message Posted:
20/01/2012 10:42

Hi Sylvie, no you do not need a land line for mm internet. Go here and see the great prices that they are offering for their service. Installation is 50tl if you go for monthly or free if you go for a year. If you subscribe for a year you get 15 months for the price of 12. http://www.mmcyp.com

sylvie


Joined: 12/03/2008
Posts: 1081

Message Posted:
20/01/2012 21:14

thanks julia

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
21/01/2012 15:57

Julia



I understand that 50TL is the cost of account activation and not installation.



Can Kemal tell us what the standard installation cost is please ??



Regards



Paul

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
21/01/2012 16:11

50TL is the price for activation / installation. Basically its the only cost to the customer who wants to pay monthly (if you take a year option then the 50TL is not charged and you get 15 months for the price of 12). This is for the single wired connection into your house, that can be plugged directly into a single computer. If you want to run multiple wired computers from this connection then a switch/hub is needed and if you do not have one already then MM can supply one but this would be an extra cost. Similarly if you wanted to connect a single or multiple computers wirelessly in your house this would need an wireless AP , again which MM can supply at an additional cost. Most people already have a combined box that is router/wireless AP and switch all in one. However if this pre exisiting box needs to be reconfigured there may be a charge for that.

The cost of the basic wire into your house however is just 50TL , call it instalation or activation its still only 50 TL

astonhilbilly


Joined: 05/05/2009
Posts: 162

Message Posted:
21/01/2012 16:24

Internet off because of strike action, when power resumed, internet failed to restore.

Rang Kemal, engineer (Cem, very pleasant guy) came within the hour - restored our internet.



What fantastic service - this will take some beating.

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
25/01/2012 15:47

Erolz



Re Msg 26



Thanks for the update