Web Cam need help

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
02/01/2009 14:34

Hi

I just brought a new web cam with built in Microphone back from the UK, told them at PC World I had Windows XP then when I went to download the CD to install it, now telling me I need Windows Vista? is this something I can download or do I have to buy yet another thing, can't take it back as there is no PC World over here. so stuck with it now, and I was so looking forward to seeing my granddaughters on the web, any help would be appreciated, or is it the bin for this web

Graham


Joined: 20/10/2007
Posts: 397

Message Posted:
02/01/2009 14:37

smithy go on to the manufactors web site of the web cam and see if there is a driver for the xp suite there.



Graham

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
02/01/2009 14:42

Thanks Graham for the info will try that, I'm not that hot on the Internet but its worth a go, many thanks again

deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
02/01/2009 16:10

what make and model il look for you

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
02/01/2009 16:17

Hi Deecyprus

The web cam I brought was a Logitech Quickcam E 2500 would be great for the help, when I looked on the web they were talking about buying the vista to download for £75

Many thanks again

Graham


Joined: 20/10/2007
Posts: 397

Message Posted:
02/01/2009 16:22

try

http://www.logitech.com/index.cfm/435/4266&cl=roeu,en?osid=1



Graham

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
02/01/2009 17:30

Graham

Tried that web site downloaded driver installed it but still wouldn't work, said this E2500 in not compatible with windows xp

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
02/01/2009 17:49

Have you uninstalled all the software to do with the Cam before installing the software from the link provided above?

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
02/01/2009 17:54

Do you have the Part number should be something like 861****

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
03/01/2009 08:59

AndyP

The software from my old web cam had been uninstalled before putting the new disc in. I have looked over the box and there is no number, on the new disc it just says QuickCam v11.7

Under that 610-000308 Windows XP Windows Vista

I dont know if this is of any use

Thanks again for your help

smithy

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
03/01/2009 10:16

web cam never did "Dirty Den" any harm....





Nick

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
03/01/2009 16:07

Smithy



I need to know every detail about what is happening during the software install. Like did it install or get so far etc etc...Any error codes you are getting and word for word what error messages are saying. This camera is for XP as well as Vista.

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
03/01/2009 16:12

Rather than keep all these mesages on this thread, email me direct and then I post back on here what the solution was.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
03/01/2009 18:37

hi smithy,

just an idea, the camera here are about 30 $ just get one and whenn you going back return the camera to pc world lilli send her love.

guido

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
03/01/2009 20:44

Email PC World and let them know it will be returned as it is not fit for use - you bought it asking for it to work with XP.



Get their confirmation and then mention it might take some months and the refund may not be to the same card as you bought on.



When you have confirmation go and buy one locally at a sensible local price.

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
03/01/2009 21:56

AndyP

I will e mail you off line for your help, but I will have to wait as a friend of mine who installed my new web cam has gone home to the UK so I will e mail him and ask him exactly what went wrong and why it didn't let him download it. thanks for all your help, I know you have been a great help to a lot of forum members regarding the Internet etc. I hope this can be sorted out without all the fuss of taking this back.

Smithy

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
03/01/2009 22:18

The only other issue with XP and driver compatibility that I know of is that you need to make sure that you have installed and are running the latest Microsoft service pack. Any product that you buy that is supposed to be compatible with Windows XP should also tell you which service pack you should have installed. This is indicated on the box as SP1/2 or 3.

AJ

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
03/01/2009 22:53

You are talking abot a novice with installing and downloading new softwear, so I will leave it to the experts, but hopefully I wont incur more expense, thanks again for all your help

smithy

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
04/01/2009 13:52

Hi Andyp

Thankyou for your e mail, but when I replied it came back twice with

Mailer-Daemon, just to say I will be in touch directly I have heard from my friend who tried to install my new web cam

Smithy

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
04/01/2009 14:52

Hi Smithy



I had an email issue my end. I have now fixed it so you should be able to send the email now.