Booking online with Pegasus airline

pipebender


Joined: 22/05/2009
Posts: 19

Message Posted:
12/01/2010 22:01

In December i tried to book online with Pegasus but it would not take my payment i tried three times and failed, i checked my account the next day and no payment had been taken, so i thought no more about it, tonight i looked at my account again and they have taken the money's twice and refunded it once and i have now got to try and get it refunded, fat chance. I had no notification from pgs at all.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
12/01/2010 22:39

Tony,



I am not sure what we can do but if you would like to email me with the details and contact points for you & I will ask for you.



Truly there are no promises.



We do not have problems as a rule working through the agents sites for CTA & Pegasus (a bit more cranky than the public portals and slower but as a rule less prone to problems).



Tom

IAH Ltd

info@flightholiday.co.uk

phylray



Joined: 21/09/2007
Posts: 1727

Message Posted:
12/01/2010 22:53

This happened to me too, and I did phone and email them and eventually the overpayment was repaid.

As it took some time from their first acknowledgement I had contacted my bank credit card and they

repaid the money then later amended it when Pegasus payment came through. So don't worry if you paid

by credit card.

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
13/01/2010 07:33

I have Never had any luck with booking on line with Pegasus, so gave up and went into their offices, that way they can only take the money once,

Good luck and hope you get your money refunded

geronimo


Joined: 30/08/2009
Posts: 296

Message Posted:
13/01/2010 10:47

We too have had nothing but trouble booking on line with Pegasus, chucking out our card on several occasions and then when we went back the price goes up!! Booking through CTA we have had absolutely no trouble just hope the flight will be good!

stevie-d



Joined: 13/07/2007
Posts: 1420

Message Posted:
13/01/2010 11:22

When prices go up when you check on line, if you can clear the cookies, the price will co back to origanal.

stevie-d

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
13/01/2010 12:08

Tried myself but their site is a nightmare so gave up,

Paul.

Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
13/01/2010 12:21

stevie-d not always that way I tried it once and the prices went up! I guess that it could go either way on any airline.



If you are all having so many problems why not go to an agent like flightholiday on this board and pay them instead of the airlines direct or as Smithy did go to the Pegasus agents in TRNC.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
13/01/2010 13:06

Msg 6

We always hold options for cusomers because that way the price does not go up. It is very rare to get the price going down but it has sometimes as options are released and we catch lower prices for clients if we can.



Msg 8

Your first line is spot on on the public site and that is also tue on the agents site.

Thanks for the advert for us at http://www.flightholiday.co.uk and you are correct Pegasus shops in TRNC are not Pegasus but their main North Cyprus agent CYXP knowing them well they will be helpfull but being agents not the airline like most travel agents they will give little or no assistance if you book direct and or on line with Pegasus.

colly


Joined: 31/07/2008
Posts: 297

Message Posted:
13/01/2010 15:38

Always ring your credit card company first and tell them of the booking prior to making it. They will clear the transaction. I was told by my credit card company that they are on a hi fraud possibility list so in a lot of cases the transaction is stopped by anti fraud measures of the credit card company.



Often also if you do not process all the way through you may find that you have reserved the option, if you try to book from the start again often the prices are higher because you have increased the price with your option. Make a note of the reservation number and instead of starting again bring up the option and just pay for it.



It is a bind but all should be o.k. if you follow the instructions or use Tom.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
13/01/2010 15:44

Colly:



Thanks two recomendations in three hours it mus be a record.



Tom

flightholiday or IAH on Skype