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CTA v VISA resuly ! One for the consumer

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Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
13/07/2010 03:41

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Message 1 of 62 in Discussion

Well got result from visa Today. We had our money refunded in full off Visa

Sent Visa a copy of a printed document from the Forgien & Commonwelth official web page, Which stated that CTA had ceased trading and to contact your travel agent and seek alternative arrangments. As we booked direct with CTA VISA agreed that the artical was indeed a valid point and would act accoringly



Anybody else had the good fortune to get reimbursed



crofter


Joined: 16/12/2008
Posts: 1035

Message Posted:
13/07/2010 07:35

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Message 2 of 62 in Discussion

Saga Travel Insurance are currently processing the refund.



jimbob433



Joined: 26/06/2008
Posts: 102

Message Posted:
13/07/2010 13:11

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Message 3 of 62 in Discussion

got full refund from bank of scotland mastercard



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
13/07/2010 14:45

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Message 4 of 62 in Discussion

I have stated my case with Halifax Master Card (part of BoS Group?).



Jimbob, for what date did you get your refund?



crofter


Joined: 16/12/2008
Posts: 1035

Message Posted:
13/07/2010 15:04

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Message 5 of 62 in Discussion

Smity...any chance you can send me the wording from the Foreign office as the original message does not appear to be still on their site? We need to make another claim through Barclaycard for another member of our family. Thanks.



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
13/07/2010 15:19

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Message 6 of 62 in Discussion

Great news - how long ago did you ask them for a refund ?. I sent all the info I had to Sainsbury Visa (which is part of the Bank of Scotland) yesterday. We were due to fly on the 27th July. Just to add to the situation the credit card I paid for the flights with was in my purse which was stolen last week ! Many thanks for all the info.



jimbob433



Joined: 26/06/2008
Posts: 102

Message Posted:
13/07/2010 15:46

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Message 7 of 62 in Discussion

haydock they were for 23rd june from manchester linylooherts iphoned them 1 week later first got reply but no joy phoned and explained situation then sent all paperwork on this forum and atlas website



Cazza


Joined: 14/06/2008
Posts: 11

Message Posted:
13/07/2010 20:35

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Message 8 of 62 in Discussion

Was this the info published on FO site today and was your visa company Barclaycard please. I have been sent forms which in no way relate to what I am trying to claim for. I am thinking of taking the Christmas tickets to TRNC (re-booked with Easyjet) and hopefully swapping them for Atlasjet.



Cazza


Joined: 14/06/2008
Posts: 11

Message Posted:
13/07/2010 20:37

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Message 9 of 62 in Discussion

I could do with the wording as well please smity because it has changed from the original posting, which I wish I had printed out at the time :(



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
13/07/2010 21:18

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Message 10 of 62 in Discussion

I have sent details to Halifax via e-mail, will I need to fill in any forms??



Glostergirl


Joined: 16/03/2008
Posts: 15

Message Posted:
13/07/2010 22:30

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Message 11 of 62 in Discussion

Have just completed my claim forms and got together lots of information to send off to Mastercard but a copy of the statement from the Foreign & Commonwealth office would be good to send as well.

I have searched their site and cant find the information at all - Smitty could you email it to me if possible and obviously anyone else who needs it please.

It sounds as if only people who are willing to travel to Stansted and maybe Manchester stand a chance of a flight so Heathrow , Birmingham and Gatwick are right out of the question. I'm glad that I've rebooked and still going from Heathrow but thru the South ( which we've always said we wouldn't do). I am keeping everything crossed for a refund .



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
13/07/2010 22:40

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Message 12 of 62 in Discussion

I will scan the document and sent it to anyone who wants it as long as I have the email addreess

I got my refund within 7 days



best of luck



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
13/07/2010 22:42

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Message 13 of 62 in Discussion

Anyone who want a copy please email me

Mike



Cazza


Joined: 14/06/2008
Posts: 11

Message Posted:
13/07/2010 23:10

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Message 14 of 62 in Discussion

Thank you so much email carolaramsey@aol.com



mint1955



Joined: 30/05/2007
Posts: 988

Message Posted:
13/07/2010 23:13

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Message 15 of 62 in Discussion

Yes please mint1955@blueyonder.co.uk



Thanks Sheila



Cazza


Joined: 14/06/2008
Posts: 11

Message Posted:
13/07/2010 23:15

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Message 16 of 62 in Discussion

Can't email you as I haven't got enough posts unfortunately. Can you please send a copy to my email as mess 14.



Thank you



Glostergirl


Joined: 16/03/2008
Posts: 15

Message Posted:
13/07/2010 23:30

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Message 17 of 62 in Discussion

yes please johnandsandrawitts@hotmail.co.uk



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
13/07/2010 23:46

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Message 18 of 62 in Discussion

could i please have a copy as well

llang@stedmundscollege.org

many thanks



nickw


Joined: 15/06/2010
Posts: 11

Message Posted:
14/07/2010 00:08

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Message 19 of 62 in Discussion

smity, could you send me one please, nick.woodward@btconnect.com



PerArdua


Joined: 13/07/2010
Posts: 1

Message Posted:
14/07/2010 00:34

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Message 20 of 62 in Discussion

Hey Smity. I could do with a copy if possible too! I can't seem to email you on here, so if you could possibly send it through to dirtytom@hotmail.co.uk that would be great! Thanks pal



ahmetjetski


Joined: 14/07/2010
Posts: 3

Message Posted:
14/07/2010 07:17

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Message 21 of 62 in Discussion

From my perception, Atlasjet are offering about 400 jobs to CTA staff, a reduction from 700. I think they are banking on these staff to accept the new T&C's and need the staff to then start flying planes to clear the backlog and fly the CTA passengers. I beleive the Atlasjet flight to stansted was cancelled on the 12th and 13th July. And I have heard that the unions representing the 700 cta soon to be reduced to 400 have been told not to turn up for work. This may explain the cancelled flights on the 12th and 13th also explaining why Atlasjet seem to still be selling their own tickets rather than giving preference to CTA passengers.



The government surely must take note of the way the UK banks were bailed out because of the knock on effect it would have had to the whole economy. The beaches will be empty and the locals so dependent on the tourist sector will all be on hard times this year.



ahmetjetski


Joined: 14/07/2010
Posts: 3

Message Posted:
14/07/2010 07:17

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Message 22 of 62 in Discussion

Can I have a copy too please...ahmetdervis@btinternet.com



I am lucky to have booked ages ago with easyjet, travelling sat 17th stansted-lca.



My wife due to business reasons was booked on the doomed CTA flight for the 18th July returning the 8th Aug.

She runs a business and could not take the risks involved with Atlasjet.She has to be back on that date.

Although Atlasjet have opened new daily flights, I predicted further chaos. Last week I got her a new flight via LCA, cost 350 for the same dates.



I've been following the Turkish TV news and have been trying to second guess the likely outcome of the summer schedule.



susiesusie


Joined: 09/03/2009
Posts: 337

Message Posted:
14/07/2010 10:33

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Message 23 of 62 in Discussion

can i have a copy too. family re-booked to the south and are here now., would be great to give them a copy for their return.

johnincyprus@hotmail.com many thanks



malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
14/07/2010 10:43

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Message 24 of 62 in Discussion

FCO announcement that CTA is in liquidation

http://www.northcyprusfreepress.com/wp-content/uploads/2010/07/fco%20cta%20advice.png



flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
14/07/2010 12:37

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Message 25 of 62 in Discussion

Malcolm Msg 24 - Cyprus Turkish Airlines are not in liquidation nor are CTA Holidays

KTHY have ceased flying and that is not the same.

Having ceased flights makes it harder for claims and for everyone who is trying to resolve the situation. i.e. Tour Operators like ourselves, card providers, insurers, the CAA etc. as none can draw a line under the situation or try to resolve things.

According to UK companies house data today they are not disolved so one assumes not in administration.



silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
14/07/2010 12:48

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Message 26 of 62 in Discussion

flightholiday



i know you have good intentions but what ever you say the whole things is an absolute mess



1- Most tour operators have not got a clue dont even ans phones

2- Atlas jet a big joke everybody knows there not enough seats

3- the whole thing os planned to make people so fed up they give up



everybody should go to the credit card company and claim therie money back thats if they booked with credit card also you may get back from debit card



the whole things a joke



silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
14/07/2010 13:02

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Message 27 of 62 in Discussion

ametjetski



i did not know easyjet flew stn-lca ???? how can the TRNC take not of bailouts when its a prime example of

being bailed out itself for the last 40 years??



Al your comment i am trying to guess the outcome of the schecule how intresting i would be most

greatful if you could work that out as i belive nobody even atlas jet knows or more sadly cares

what the shecule will be as all they are intrested in is getting their money per flight



wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
14/07/2010 13:06

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Message 28 of 62 in Discussion

Tom I agree Cta are not in administration or called a meeting of creditors .

That costs money which they do not have and no creditor is going to petition for the winding up of the company as they would incur costs with no chance of recovery of the costs let alone the debt .

The planes will no doubt be repossessed I would have done so if it had been my leasing company & Unless Atlas can negotiate a deal that is satisfactory to the leasing co they will not have any planes for the next two months after which they won't need the planes as the season will be over & dead ,do we spot the cunning plan!

For all those who have used credit cards and booked with CTA

Also debit cards with the visa logo (I may have this one wrong way round it could be mastercard one does & one doesn't offer cover) the service and dates they booked are not being provided eg BHX to ERC 1/8 return 14/8

cont



flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
14/07/2010 13:07

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Message 29 of 62 in Discussion

Syilvya Msg 26 IAH (flightholiday) have as many problems as any other tour operator with this situation and with our passengers flights/liabilities. At IAH we also have tried as far as we can to help and advise people who are not our customers so please do not make me sound like a "well intentioned do gooder". We act, not just write messages!

Using the wrong terms muddies the view and muddles the position far more. Which was what I was trying to make clear and this poses a huge dilemma for all the people that I mentioned in Msg 25 even the FCO.



wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
14/07/2010 13:07

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Message 30 of 62 in Discussion

cont

they have a valid claim on the cc /debit company for the refund of the payments and if they baulk threaten them with consequential loss they will soon focus their minds and use the ombudsman if you are finding them awkward



malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
14/07/2010 13:22

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Message 31 of 62 in Discussion

flightholiday, the disputes department at Barclaycard looked up their merchant database found CTA and THEY TOLD ME that CTA was in liquidation. I respect your knowledge of the travel industry but I think I'll stick to the term given to me by Barclaycard.



ataturk


Joined: 09/09/2008
Posts: 712

Message Posted:
14/07/2010 13:25

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Message 32 of 62 in Discussion

if 400 staff can do the job of 700 then that is the reason why they are in such a mess in the first place.



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
14/07/2010 13:42

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Message 33 of 62 in Discussion

The Halifax Master Card has just credited me for flights dated 17 July '10-Atlas couldn't fulfil my flight to Dalaman, and their flight on that day is Anatalya which is completely useless to me.



I didn't need to complete any form, just laid out my case via e-mail



1) When I purchased my tickets, from airline, and my E-Tickets as an attachment.

2) Referred them to the FCO/ATOL sites.

3) Recorded the telephone numbers I had rang, and when, from which I received no reply/ negative reply. I went into some detail here, basically the information I was receiving was that Atlas were not going to do Manchester-Dalaman, 17/07

4) Copied the names/addresses of UK agents that appeared on Atlas website, and results of my contacts with them.

5) Attached word document showing Extra Flights from Atlas didn't have a Mcr-Dalaman flight, 17/07

6) Did a bit of legal-no longer an anticipatory breach of contract, but an actual break in contract

7) Claim: non supply by CTA. Not insolvency.



ince11


Joined: 14/07/2010
Posts: 1

Message Posted:
14/07/2010 14:17

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Message 34 of 62 in Discussion



I can not email you as I have not got enough post could you please send a copy to my Email



incemusti@aol.com





Best Regards,



silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
14/07/2010 14:52

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Message 35 of 62 in Discussion

Flight Holiday



as i have said your intentions are good but i think a lot of people are hoping on goodwill when unfortunatly there is none



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
14/07/2010 15:50

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Message 36 of 62 in Discussion

I have spoken to my credit card company today (Sainsburys visa) to see if they have received my paperwork. the nice lady there told me even if we refund to money to your card the other peoples merchant bank still have 45 days to challenge it. I don't think I will be spending any until after that date. We also have to give friend back some cash as they paid us for their flights as we all booked on one credit card.



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
14/07/2010 16:04

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Message 37 of 62 in Discussion

I have sent a copy to those who have asked it i Have missed any body please email me msmdsmith159@aol.com



Thank to those who have recived it and said thanks



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
14/07/2010 17:03

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Message 38 of 62 in Discussion

Hello Lindy,



Yes, my CC Company mentioned something about 45 days-but I was so elated I didn't listen to her story!!



Am I right in saying Halifax go to CTA's bank and ask for a credit, if CTA's bank don't pass the funds to Halifax, then Halifax can come and get the money off me again????



If so, I will cancel my CC with Halifax immediately after settling all accounts.



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
14/07/2010 17:08

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Message 39 of 62 in Discussion

thats how I understand it ( i am willing to be corrected) still not happy as that means it could take up to 60 days before I can garantee I have the money back. You will also notice that it is goes on to your credit card not a cheque so you cannot put it back in any savings accounts you may have taken it from and as I say we still have to give back to our friends their share of the refund which they gave to us in cash to pay for the bill when it came.



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
14/07/2010 17:14

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Message 40 of 62 in Discussion

The credit I have received has actually wiped out all of my debt to Halifax leaving me in an a credit situation, i.e. they owe me 100!!!!!!

I was intending to use this windfall at the Duty Free!!!



ahmetjetski


Joined: 14/07/2010
Posts: 3

Message Posted:
14/07/2010 20:27

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Message 41 of 62 in Discussion

Sorry I meant easyjet LGW-LCA



nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
15/07/2010 14:47

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Message 42 of 62 in Discussion

received my replacement e-tickets today from dt,dates are the same but from stanstead not heathrow where i booked from and paid non refundable parking,my dilemma now is i have allready put a claim in to mastercard who said it should be succesfull.not sure where i stand on this now as its atlasjet that have replaced tickets not cta from a different airport.



zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
15/07/2010 15:04

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Message 43 of 62 in Discussion

If CTA/TRNC were/are doing it properly, they will be able to counter the claim against them by MasterCard and say that your booking with reference X with CTA was exchanged on your instruction and agreement to the booking with reference Y with AtlasJet.



nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
15/07/2010 15:14

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Message 44 of 62 in Discussion

ah righto,ok i maybe best to contact cc then and tell them i have replacement tickets,dont want to be done for something i have received even if i will b out of pocket,compared to some its a small price to pay i think.



flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/07/2010 15:35

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Message 45 of 62 in Discussion

Msg 43 + 44 essentialy I think you might be correct. You could also ask your c/c company if they would be willing to pay for or make a contribution to your costs/losses which otherwise might have cost them a lot more



Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
15/07/2010 21:52

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Message 46 of 62 in Discussion

Hello,



Just got a letter form Halifax-they have "temporarily" credited my account. They say if the company's (CTA) bank does not agree Halifax's actions, they will contact them with mnore information, which they will send to me for review.



Anyone out there know what are the chances they will take the money off me again?????



flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/07/2010 22:04

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Message 47 of 62 in Discussion

For once we are blowing our own trumpet.

At IAH Ltd (www.flightholiday.co.uk ) we have tried to help quite a few people who are not our own customers during this CTA problem.

We have tried to help on Cyprus 44 (seemingly according to some we do not know our own business; so I am not so inclined to try to help others as hard as I usually do with the KTHY problem sorry goodwill can wear out).

Many TOs will not finish sorting out this problem for weeks to come.

Of course we had our own clients both ATOL bonded and supplied as a ticket provider who had problems and who needed our help.

Happily our clients did not need to resort to the credit card route (we looked after them).

Tonight as well as our normal business we have finally got our last client positioned with ATLAS and as happy as they can be!!! So just this once IAH will blow our own horn & now I can try to work normal hours & days rather than just about the lot.



Prochoc


Joined: 17/07/2010
Posts: 3

Message Posted:
17/07/2010 23:33

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Message 48 of 62 in Discussion

We have had our refund from Natwest Credit Card. We were due to fly out on the 4th August. Was expecting a lengthy battle so delighted!



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
19/07/2010 12:56

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Message 49 of 62 in Discussion

Just an update I have had my flight money returned by Sainsbury visa this morning as a "manual chargeback" only 45 day to wait until it is really mine. I have also asked if it can be paid back into my bank so I can return it to my savings and they said Yes. Good luck to everyone and thanks for your help.



Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
19/07/2010 13:08

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Message 50 of 62 in Discussion

Haydock, Prochoc & Lindylooherts - do we assume that your flights were booked on CTA web ste?



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
19/07/2010 14:32

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Message 51 of 62 in Discussion

I have sent a copy to those who have asked it i Have missed any body please email me msmdsmith159@aol.com







Thanks to those who have recived it and said thanks



Smity



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
19/07/2010 14:33

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Message 52 of 62 in Discussion

I have sent a copy to those who have asked it i Have missed any body please email me msmdsmith159@aol.com







Thanks to those who have recived it and said thanks



Smity



lindylooherts


Joined: 13/07/2010
Posts: 8

Message Posted:
19/07/2010 15:16

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Message 53 of 62 in Discussion

Hi - yes we booked flights direct KTHY via their website . thank once agian to everyone

Linda



Sparky


Joined: 22/07/2010
Posts: 1

Message Posted:
22/07/2010 16:04

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Message 54 of 62 in Discussion

Any chance you could email me the Foreign Office document please - disappeared from their website now.



Many thanks



jonkay


Joined: 01/04/2008
Posts: 187

Message Posted:
22/07/2010 17:40

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Message 55 of 62 in Discussion

Hi, Could you please send a copy to jonk1@bluewin.ch



Thank you



malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
22/07/2010 17:45

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Message 56 of 62 in Discussion

copy of FCO webpage

http://www.northcyprusfreepress.com/wp-content/uploads/2010/07/fco%20cta%20advice.png



malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
22/07/2010 17:47

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Message 57 of 62 in Discussion

Just had confirmation from Barclaycard that our account is being credited with a refund for Easyjet tickets we bought to replace CTA ones for 11th July journey which did not take place.



karpas3


Joined: 15/07/2009
Posts: 5

Message Posted:
23/07/2010 13:15

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Message 58 of 62 in Discussion

Hi Smity, cant find the page on the foreign office site,seems it has gone, can you e-mail me a copy of the page or the form, thanks in advance

Regards

Mike





mtallis@hotmail.co.uk



Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
23/07/2010 13:22

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Message 59 of 62 in Discussion

Karpas3

will do not at my home PC till later will send it tonight



karpas3


Joined: 15/07/2009
Posts: 5

Message Posted:
23/07/2010 14:09

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Message 60 of 62 in Discussion

thanks a lot 4 that



TopTen


Joined: 15/04/2009
Posts: 1246

Message Posted:
24/07/2010 12:46

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Message 61 of 62 in Discussion

Just emailed Smithy but they are away from today has anyone else got the document from the FO if so can you scan it to me kenlizsimpson@live.co.uk thanks TT



Glostergirl


Joined: 16/03/2008
Posts: 15

Message Posted:
24/07/2010 14:41

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Message 62 of 62 in Discussion

Smithy emailed it to me so I have just emailed document to you.



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