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August CTA Flight Visa Refund

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Janzy



Joined: 18/06/2009
Posts: 25

Message Posted:
27/07/2010 10:22

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Message 1 of 11 in Discussion

Although I have been a member of this board for some time this is the first time I have ever posted anything. We were suppopsed to fly from Manchester with CTA on Wednesday August 4th. We didn't want to run the risk of missing our long awaited three weeks in Esentepe so we re-booked with Pegasus. Letter from the bank yesterday...Visa have refunded our money.....RESULT!!! So for all of you out there who are waiting for a refund, yes it does happen!



malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
27/07/2010 10:36

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Message 2 of 11 in Discussion

same for us but we still have not been awarded consequential loses, e.g. Easyjet tickets cost more than we paid for the CTA tickets. Luckily our travel insurance includes 25,000 worth of legal expenses to pursue Barclaycard for travel related matters. At the moment we hope that the ticket refunds were just the first stage of the claim.



Janzy



Joined: 18/06/2009
Posts: 25

Message Posted:
27/07/2010 10:54

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Message 3 of 11 in Discussion

Hi Malsancak, we ended up paying around 400 more for the Pegasus flights. At this stage I'm just happy that I'm still able to get out there on Sunday and just hope that nothing silly happens at Ercan. Last year we were hit with a strike on our way home. Good luck with your claim.



marcosthechef



Joined: 30/11/2009
Posts: 646

Message Posted:
27/07/2010 13:39

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Message 4 of 11 in Discussion

I paid 397 cash, for jamies flights on aug 2nd with CTA ahhhhhhh so i thought



got a call from Ankara Travel last month and they have managed to get them transfered to AtlasJet same date different times tho (no worries) I am well pleased and many thanks to Ankara Travel in Girne



I must add that i have used Ankara Travel exclusively since 2003 and they have consistently come up trumps during the many crisis of mine and the TRNCs'



millerman


Joined: 30/06/2008
Posts: 21

Message Posted:
29/07/2010 11:50

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Message 5 of 11 in Discussion

Hi, we have just had a letter from Lloyds/TSB Mastercard turning down our request for a refund. They said to contact CTA. I'm about to phone Mastercard, can anyone who has been successful with a refund tell me what they sent to their credit card companies. I sent copies of the Foreign Office webpage, the CAA webpage, CTA's webpage, Atlas Jet's instructions to contact those agents and copies of Atlas Jet's info showing the dates as 'fully booked'.

Thanks, Jacky



Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
29/07/2010 12:14

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Message 6 of 11 in Discussion

Jacky sorry to here of your plight - did you try one of the Atlas agents for replacement seats? When are you travelling, if not yet then there reason might be there is no dispute as you can't prove lack of service.

John (Playing devils advocate.)



millerman


Joined: 30/06/2008
Posts: 21

Message Posted:
29/07/2010 12:20

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Message 7 of 11 in Discussion

Yes I contacted Direct Traveller who told me there were no flights on my dates. I just contact them again to ask for an e-mail to that effect but they wouldn't do that. We were and are travelling tomorrow, having rebooked on Easyjet once we heard from DT.



Janzy



Joined: 18/06/2009
Posts: 25

Message Posted:
29/07/2010 13:36

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Message 8 of 11 in Discussion

Jacky, hi, sorry to hear that you have not been successful. i wrote a covering letter to our bank with a copy of the flight booking receipts and copy of the Civil Aviation Authority's notice confirming that the Airline had been grounded. As Atlasjet could not offer us alternative matching flights (we were flying on a Wednesday from Manchester) we claimed under Section 75 of the Consumer Credit Act, Visa Chargeback Scheme. Visa did, however, state that they may come back to us in the future should there be any issues with the claim, but I believe that this is unlikely as we have done everything to the letter. Good luck, hope this helps.



millerman


Joined: 30/06/2008
Posts: 21

Message Posted:
29/07/2010 14:03

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Message 9 of 11 in Discussion

Thanks, I will tell Mastercard that Visa are better!

Jacky



flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
29/07/2010 17:02

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Message 10 of 11 in Discussion

Les Jacky Msg 9 :- Its not MasterCard at fault but your bank who are trying to get out of it. Mention Section 75 of the consumer credit act and that should help to resolve it



millerman


Joined: 30/06/2008
Posts: 21

Message Posted:
29/07/2010 17:56

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Message 11 of 11 in Discussion

Yes, thanks Tom, you're right, it's Lloyds/TSB that replied to me.



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