Trouble with bookings for Turkish Airlines

astonhilbilly


Joined: 05/05/2009
Posts: 162

Message Posted:
17/02/2011 18:22

Has anybody had any problems with Turkish Airlines? Our daughter booked flights at the beginning of last September to fly over at the end of July this year, flying from Stansted into Ercan.

This week she received an email from them asking her to ring regarding her flights. She did so and was told that all flights from Stansted were suspended: they tried to persuade her to take either a three plane journey or an overnight stop in Istanbul flying out of Heathrow.

We searched the web and Anodolu Jet are still showing the flights but will not allow booking, directing you to book at a Turkish Airline office.

They have now made use of her money for six months and she has lost the opportunity to book a bargain flight during school holidays. We think this is a disgrace and wonder if it is happening to anyone else??

PaulW



Joined: 20/07/2009
Posts: 651

Message Posted:
17/02/2011 18:37

We have used Turkish Airlines, but not for a few years. I've just checked the website for the dates we are travelling in June and although the price is not bad, Stansted to Ercan takes 24 hrs. Ridiculous!

MajorieDawes


Joined: 23/10/2008
Posts: 62

Message Posted:
17/02/2011 18:44

It's because they don't fly Stansted to Istanbul anymore, they're flying Stansted to Ankara. I cancelled my booking and got a full refund.

jacroy1


Joined: 04/08/2010
Posts: 127

Message Posted:
17/02/2011 19:29

Just read email today not yet been able to get in contact with Turkish Airline yet booked my flights in July 2010.

Now we have to start again great. I heard of them doing something like this last year cancelling flights. Its really not fair vwhen you book so far in advance to get the good price deals. My flight did cost me £394 for two fo us all in, with great connecting flight only 50 min wait in Istanbul.

Now back to the drawing board!!!!

Isabella


Joined: 02/10/2008
Posts: 199

Message Posted:
17/02/2011 19:30

I have a flight booked with Turkish Airline from 28 May until 3 June and I have not heard anything from Turkish Airlines to say there is a problem. Their flight is from Stansted to Istanbul and Istanbul to Lefkosa. Has someone a telephone number to phone to check the flight is still okay?

jacroy1


Joined: 04/08/2010
Posts: 127

Message Posted:
17/02/2011 19:42

Copy of email i recieved

Dear Sir/Madam,

We are sorry to inform you that there has been an important schedule change on your reservation.

Please contact the numbers below to confirm as soon as possible.

UK - 0844 8006666

Int - +90 212 4440849

Kind Regards.

Isabella


Joined: 02/10/2008
Posts: 199

Message Posted:
17/02/2011 20:04

Many thanks for the telephone number - will check

jacroy1


Joined: 04/08/2010
Posts: 127

Message Posted:
17/02/2011 20:09

just spoke to Turkish Airlines re booked fairly similar flight times but we fly via Ankara to Ercan. Phew relief!!!!

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
17/02/2011 21:17

They are not alone! We are booked with Air Canada to the USA via Toronto. Both flights to/from Toronto and USA have been altered, leaving us with the choice of running for the connection or waiting 7.5 hours for a later one!