Monarch airlines mucking about - anyone else affected?

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
16/06/2011 20:11

We were due to fly to the UK via Monarch airlines to Manchester on the 5th July, on Monday the flight was changed to the 4th July, I have just had another email telling me that the flight is now on the 5th July again (different time) Each time this happens we lose £40 on the train fare. So if this flight goes when it should then our train fares will be £120. It is clear when reading the terms and conditions that no compensation is payable because the change is 23 hours each time (compensation comes in after 24) How clever are they?



We have been travelling with Monarch for 5 years now, but will certainly be looking at other carriers. One change is acceptable but to change it twice?



Anyone else due to travel on that date? Now we leave at 1.25 in the morning and arrive in the UK at 4.35. Not looking forward to that much.

gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
16/06/2011 20:15

Brother-in-law and family have same trouble on exactly the same flight.Monarch are bloody useless.

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
17/06/2011 07:16

interesting sue is it the times they change now ...what time was you originally flying out and what time has it moved to now ,and is this different to web site if you was to book now ?



why do you loose on train ticket ?is it prepaid and a different day ?

i dont suppose train company is open day return or something similar is it



we fly in september with monarch from manchester and have not used this route for some years .Altthough the flight times are poor ,think depart man at 10pm arrive lca at 4am



kav

settledhere


Joined: 29/01/2008
Posts: 245

Message Posted:
17/06/2011 08:13

Both daughters and grand daughter on the same flight, good thing is they say that the airports could have changed, they havn't yet!

gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
17/06/2011 08:44

Settledhere,they might get this email from Monarch





The original email you received, advising you of a flight change from the 4th July departing at 23.59 arriving at 03.20am to the 4th July departing at 01.25am arriving at 04.35am, was incorrect.



This was highlighted to our change control department after being pointed out by a passenger.



Our change control team has now corrected this and I can confirm that we no longer have a flight on the 4th of July and therefore you have been booked on the 5th July departing from Larnaca at 01.25am arriving in Manchester at 04.35.

Mambosun


Joined: 27/05/2011
Posts: 112

Message Posted:
17/06/2011 11:14

try looking at thomson flight deals they have some incredible prices.

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
17/06/2011 17:31

Our first flight with Monarch was on the 4th July at 11.59



Our second flight with Monarch was on the 4th July at 01.35



Our third flight with Monarch is on the 5th July at 01.35



Not one of these changes qualifies for any redress whatsoever but they did offer to refund our tickets if we wished.



I am a bit scared to look at my emails now!!!

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
18/06/2011 12:04

No news is good news at the moment. Now paid for 3 lots of new train tickets.

gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
18/06/2011 12:58

Sue,email them and explain,they have offered to pay for Brother-in-law's train tickets if he sends them the receipts.

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
18/06/2011 14:13

Well the difficulty for me is that I do not have the tickets, I used Trainline.com and you have to pick up your tickets at the machine in the airport at Manchester. My only proof would be my debit card. Still, I can try, thanks for that. gooligan

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
20/06/2011 21:52

Just had an email from monarch again telling me that they will not be charging me for changing my flights (thats the compensation apparently) - but of a ****** when they changed the flights not me



Anyway, they have a company policy that where they are not legally bound they NEVER refund any train ticket costs/bus fares or anything else.



Great company eh?



Shame is that there is hardly any alternative nowadays to Manchester.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
20/06/2011 22:01

Mrs Susan Msg 11 - talk to us we can offer you flights from Ercan to Manchester and Larnaca to Manchester from Cyprus Airways, Turkish Airways, British Airways, Pegasus, even Monarch etc. Point being there is a large choice of alternatives.

magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
21/06/2011 08:07

Monarch expect you to pay extra for normal flight comfort.



My wife and I were asked to pay an extra £100 for more leg room!!



Will never use them again.



Art

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
21/06/2011 08:14

Thats what happens with a so called cheap airline I,m afraid.

Chegwin


Joined: 24/03/2009
Posts: 775

Message Posted:
21/06/2011 08:56

Flying recently to Singapore, first class, on an Emirates 777ER, you know, the ones with the private suites, I did wonder what it would be like at the back on a cheap flight. Golly!! Now I know.

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
21/06/2011 11:25

Flightholiday, I will certainly ask you to book for us in the future. You think you can save a few bob by doing it yourself online, but in the end is it worth it?



I do not think that there are any flights for us to Manchester in December (going home) and in January when we come back.



Hobson's choice I think

Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
21/06/2011 12:34

Suehowlittle I guess that you have not asked them about Turkish to Manchester then?

Woodspeckie


Joined: 25/01/2009
Posts: 2263

Message Posted:
21/06/2011 12:42

Turkish to Ercan from Manchester in December return January quoted £680 each, booked with Monarch £509 for two,I would prefare Ercan but no way would I pay that much difference.

Teeej


Joined: 23/08/2009
Posts: 29

Message Posted:
21/06/2011 12:47

my daughter needs a flight from uk (london or near by) to ercan or larnica any good deals ???