Problems with Pegasus airlines website

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
13/07/2011 13:36

Has anyone else tried to book a flight with Pegasus online, only to end up with a 'system error' message? Then find out that they've taken money from your credit or debit card (both in my case), but you end up with no confirmation and no flight?



I should at this point in time be on final approach to London Stansted, but am still here in North Cyprus sorting things out. A nice man called Selim, at their Istanbul call centre assured me that both cards will be refunded in 7 working days (inshallah), hopefully that is the case, but it doesn't inspire me to want to use them again. Has anyone else experienced this? What a carry on!

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
13/07/2011 14:10

After successfully completing a booking, when you click on "My Profile" -> "My Travel Details" the booking should be listed with the state "Ticketed PNR".



I assume this is what they see at check in. If a booking is not listed there, then I would assume there is a problem. If I make a booking, I always double check that list.. If at the end of making the booking I get a "System Error" message, I would definately double/triple check!!



Are you saying that the booking was listed on that page and the status was "Ticketted PNR" but you could not check in? That is very bad, especially if they took the payment so you assumed all was ok..

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
13/07/2011 16:16

No, what I am saying is that at the point where the bank asks for a personal security check before paying out the money the screen reverted to a 'system error'. I couldn't get back into the flypgs website but the system had already taken the money. There was no record of me on the flight (I checked a few days ago with Pegasus in Lefkosa), so the system had spat my application out but still taken the dosh. My credit card company contacted me by text to check whether the payment was legit, but only after they had paid it. I had assumed, wrongly, that because it was an error, then the money would not be taken, so I tried again with another card and the same thing happened. It took a few days for the second transaction to hit my bank, so I only found out yesterday. I was paying in sterling for a oneway flight, if that makes any difference. I surely can't be the only one this has happened to. Selim didn't seem very surprised, so I imagine this must happen a lot?

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
13/07/2011 16:17

Same thing happened to me, i booked on 19th june, and 3 amounts have come out of my account, one amount credited automatically by pegasus but still trying to get back the other amount, tried call centre twice, email three times, popped into shop in girne and rang my bank! Bank was useless, told me i had to prove i only have one flight booked and to wait until after the flight date in Oct so they can see i only travelled once? Duh! Im giving pegasus a chance to rectify this before i take it any further........

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
13/07/2011 16:43

Seems you are having problems when it gets to the "Verfied by Visa / Mastercard" page...



One thought, you don't have Adblock Plus or similar installed do you? I had similar problems on various websites whilst making payments until I switched that off. Fortunately, it was whilst paying for flights.

Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
13/07/2011 16:59

Lots of ad-blockers and antivirus things stop popups, information pages and affiliates that you might want from the site you are looking at.

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
13/07/2011 17:19

Maybe that's true but surely if they get to the point where they are taking your money, you should be booked on the chosen flight, pop-up or no pop-up. I would have thought that, wouldn't you?

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
13/07/2011 17:21

Cyprusguest, yes these adblockers can cause problems.



The reason I mention it is that I specifically had problems with Adblock+ and the Verfied by Visa/Mastercard securecode page when I had it switched on, and OP seems to have problems at that point in his booking...

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
13/07/2011 17:21

By the way, I booked a flight a few weeks before for my wife, and there wasn't a problem. Same website, so explain that.

gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
13/07/2011 17:55

I did the same the other day,got to the payment page and got the 'internal error' message so I started again and low and behold the flight price had gone up twenty quid.B@st**ds.

Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
13/07/2011 17:59

If you go through an agent most of these problems seem not to occur. Gooligan I guess that is why good agents seem to like to hold an option before they give you the price.

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
13/07/2011 18:53

msg 7, that is certainly true.. If they take the money, then the ticket should be booked...

If it fails prior to that, then they should not take the money!

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
13/07/2011 19:01

Msg 7 & 12 - If your money fails then the flight is not booked and the machine probably does not know how to relate the money to the option. It would be a very complex program.

Msg 10 & 11 - As an agent I agree with you and we insist on holding options, it gives us far more work but does mean we give an honest price which we can hold for some hours and that things are less likely to go wrong if cards fail etc.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
13/07/2011 19:18

Flypigs!



Richard

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
14/07/2011 07:53

Message 10 - Did you get charged even though it failed? I assumed wrongly that I wouldn't be, and tried again with another card only for the same thing to happen again. If I get refunded as promised I will put it all down to experience, but I hope they sort it out soon as it doesn't happen with BA, Moinarch, Eazyjet, Thomson or another other company I've booked online with. Well it hasn't with me, anyway.



Tom, Hi by the way, the point is the money didn't fail, the booking of the flight ticket did. If it had happened the other way around I wouldn't have bothered complaining

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
14/07/2011 07:55

Sorry about the mistakes, I'm typing fast as I know you can all read quickly.

Gramps


Joined: 21/03/2010
Posts: 18

Message Posted:
14/07/2011 08:32

re msg 10 same happened to me. booked flight page crashed, then price had gone up twenty quid.

colly


Joined: 31/07/2008
Posts: 297

Message Posted:
14/07/2011 10:53

Thamks for the heads up. We have credit cards with the security page so will not use those. Also had the situation with the old system where it reserved the seats then crashed before payment and yes price increase when you went back in because it thought the seats were on reserve. I prefer the new system where you just book or pay to hold seats. I wonder how much it has cost us all on the old system because of seats being reserved and not taken, you often used to see seats changing in price up and down.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
14/07/2011 11:09

Just a note re the price increase, I have found that if you wait for 15 minutes or so and then try again the price reverts back to the original.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
14/07/2011 11:21

Jo Msg 19 - You have been lucky it is a 50/50 chance which way the price could go up/stay/down (if you see what I mean)

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
14/07/2011 17:20

You will all be pleased to know that I bit the bullet, crossed everything, turned off my popup blocker and tried again. I fly with Pegasus next Tuesday. Security check with my credit card company didn't require me to enter password details, which I thought strange. Still, I have my e-ticket, so all's well that ends well.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
14/07/2011 17:24

Mark msg 21 - Great; just wish you had come to me for it. It would have been nice to have got it for you yesterday probably for a little less.

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
14/07/2011 17:59

Sorry, Tom. I'll bear you in mind in future.

frontalman



Joined: 28/02/2008
Posts: 499

Message Posted:
16/07/2011 21:53

To Pegasus' credit they have refunded both of my cards within a few working days, not the seven I was quoted. Hope they iron out the glitch in their online booking system as it must be costing them thousands.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
17/07/2011 01:52

Mark Msg 24 - What I would have expected from them.

Fitzy46


Joined: 20/06/2011
Posts: 2

Message Posted:
21/07/2011 17:04

I would love to book and pay for 2adult return tickets from Stansted to Lefkosa on 10.10. 2011.to return from Ercan [Lefkosa].on 15..10.2011. the problem I'm having with Pegasus is they are for my daughter and grandson and they live in Australia and I want to confirm with email when I pay so my daughter who will be flying from Stansted so she has something to confirm the flight. All goes well untill I put in my credit details in and my request then Pegasus website exspires. Please help.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
21/07/2011 17:07

Lucia msg 26 - why not contact me and see if I have any more luck for you?



We are always happy to try to help.



Tom

00 44 1594 544 077 info@flightholiday.co.uk or Skype from our website http://www.flightholiday.co.uk