Pegasus debiting my act 4 times for 1 flight "im pulling my hair out"

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
29/09/2011 14:49

Aaargh!! This has been ongoing since 19th june, i have phoned callcentre they say call bank, bank say call pegasus! I managed to get bank to talk to pegasus and bank raised chargebank, now pegasus have debited my bank account again!!



I spoken to girne office, they cant help as i did it on line, i have been trying all day to get through to turkey call centre and uk but just keep holding until cut off, i have even tried head office in turkey but soon as i press 8 for english they cut me off. I have lost count of phone calls, emails and letters that i have done............



If there is anyone out there from pegasus please contact me i am pulling my hair out with your false promises and diabolical IVR system, if anyone on here has alternative contact would you be so kind as to let me know please.

I have tried. 8502500737. Uk 08450848980. And turkey 02126927777. And pegasus travel agency in girne



Thanks

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
29/09/2011 15:16

Flypigs.com



Richard

Visitor


Joined: 19/08/2010
Posts: 492

Message Posted:
29/09/2011 15:22

Terrible. I had problems with Sleazyjet and contacted - very helpful

Regulatory Policy Group



Civil Aviation Authority



Room 401



CAA House, 45-49 Kingsway, London WC2B 6TE



Telephone: 020 7240 6061



http://www.caa.co.uk

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
29/09/2011 15:23

Thanks richard but that was my first piort of call, emails do not get answered and i obtained all my numbers from that site. Thanks anyway

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
29/09/2011 15:26

Vsitor. Thank you very much, i will certainly try this!

Visitor


Joined: 19/08/2010
Posts: 492

Message Posted:
29/09/2011 15:29

Pleasure. They are very helpful

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
30/09/2011 14:31

Karen Msg 1- has this been resolved as yet?

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
30/09/2011 15:06

I will let you know in a few days, I have managed to contact someone who said they have refunded me, I am keeping an eye on my account. Can I contact you if this doesnt happen?



Thanks

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
30/09/2011 16:07

Barno

I think you missed the joke about a joke company. Flyp'i'gs.com. Anyway, good luck with your endeavours!



Richard

BigBro


Joined: 31/08/2010
Posts: 66

Message Posted:
30/09/2011 16:10

Serious topic Brinsley !!

Barno


Joined: 20/08/2010
Posts: 125

Message Posted:
30/09/2011 23:24

Brinsley sorry!!! I did miss it,



Thanks BigBro yes it is serious I was so annoyed when I wrote this and just desperate for help.....