Iplayer difficulties

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
03/11/2011 23:35

Been experiencing Iplayer difficulties on the bbc for the past few nights. Connection to Multimax would seem ok, is it the weather? Anyone else have problems please. Thanks

kelly25


Joined: 29/05/2008
Posts: 365

Message Posted:
03/11/2011 23:57

i am having problems as well, it buffers every 5 seconds or so, I'm getting 6mb download and 1.5mb upload with multimax, so its not them, but only 1.5mbps to the BBC Iplayer. Its probably a problem with the line to Turkey or something. Check your BBC Iplayer speeds here - http://www.bbc.co.uk/iplayer/diagnostics

kelly25


Joined: 29/05/2008
Posts: 365

Message Posted:
04/11/2011 00:08

Another option i have just found is to click on the Lower Bandwidth part on the Iplayer before you start the program. Its on the bottom left hand side, underneath More Episodes

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
04/11/2011 07:58

We always use the lower bandwidth option, however even with that the past week BBC has been buffering far more than usual and speed tests on MMax show we are still getting more than enough for it to play properly. Also, I listen to Radio2 online and that now drops out every 20 minutes or so and I have to close it down and restart it. Any ideas anyone?

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
04/11/2011 18:32

Seems to be fine today! Wooo Hoooo!

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
04/11/2011 22:38

Spoke to soon! Grrrrrrr

jessy


Joined: 04/12/2007
Posts: 289

Message Posted:
04/11/2011 22:53

i had same problems. spoke to my provider. he changed my signal. then perfect. tonight experiancing same again. i think it was down to the wind, may have moved my ariel slightly.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
05/11/2011 08:50

The BBC changed the way they are delivering iplayer content a few days ago and its just not working as well as it used to. The new system (with the pinkish 'wheel' rather than the older style black and white 'wheel') is supposed to automatically adjust the quality dependent on how well your connection is performing but it just is not doing this very well and often causes pauses when there is no need connection wise. This is the delivery system they were using just for bbc news, now they are using it for all iplayer content.



Hopefully they will soon either iron out the bugs or put back the older system that was working better (in my opinion anyway).

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
05/11/2011 12:25

Thank you Erol, was about to complain to Mmax saying their signal seemed to be up and down all the time - although whenever we do a speed check it seemed better than we pay for. Do you think this change in theBBC is also effecting their radio delivery, as that has only been having problems the last week or so - probably about the same time the pink wheel arrived!!!

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
05/11/2011 13:08

We have been getting quite a few complaints about bbc in the past few days. In most cases, customer connection to us seems to be ok, our connection to our vpn server (which allows delivery of bbc content to the customers) and seems to be ok. Erolz assesment of the situation seems valid at the moment.



At the moment, the issue is deemed our of our control but we are closely monitoring the situation and would like to hear from you so that we can make any adjustments to our system, if necessary.



Kemal

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
05/11/2011 20:02

Kemal, seems that this problem isn't just related to BBC, ITVplayer is as bad if not worse - both are totally unwatchable.

Any ideas?

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
05/11/2011 20:15

Strange, timestamp 8:15 just watched 1 hour uninterrupted Cazleo

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
06/11/2011 01:36

We have just done some modifications between our core Router and our UK servers (which allows watching BBC and ITV), which should result in improved performance and reliability. Although this might not solve the problems we might be facing with BBC, it should give us better connection on our side of things.



For those who has been having issues, can you please check and let us know if you can notice any improvement? thank you.



Kemal

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
06/11/2011 10:01

Islandgirl - lucky you, we tried watching both BBC and ITV several times last night and neither could go 30 seconds without buffering, making it impossible to watch.



Kemal - will check today and let you know the situation, thank you for keeping us informed, it is appreciated

Mr Vince


Joined: 24/07/2008
Posts: 696

Message Posted:
06/11/2011 10:38

Kemal my signal is constantly buffering and disappearing with the message INSUFFICIENT BANDWIDTH but speeds of over 5 Mg are received. 4 OD never received now

kelly25


Joined: 29/05/2008
Posts: 365

Message Posted:
06/11/2011 12:01

Re Msg 15, I would love to get Channel 4 On Demand as well, but it just comes up with an error when you try to play something.

LandP


Joined: 07/03/2008
Posts: 38

Message Posted:
06/11/2011 12:50

Try 4OD via youtube they have a lot of channel 4 content

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
06/11/2011 15:56

ITV is still unwatchable, we are lucky to get 5 seconds before it buffers, there must be something wrong for that to be happening so much, haven't even tried BBC again.

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
06/11/2011 23:46

Watched X factor with no probs but not live. BBC was horrid but when we re-loaded it was fine. ????? Who knows!

Yinglis


Joined: 13/10/2008
Posts: 290

Message Posted:
07/11/2011 14:49

We have multimax & have no BBC or ITV Players :0(

Cazleo


Joined: 06/04/2011
Posts: 232

Message Posted:
07/11/2011 15:34

Yinglis did you see my message to you in a previous thread re Mmax?

ballymurphy


Joined: 20/09/2009
Posts: 166

Message Posted:
07/11/2011 15:44

Still no BBc or ITV on MMax

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
07/11/2011 15:48

ballymurphy see this thread for info



http://www.cyprus44.com/forums/78075.asp



The 'transparent' VPN is currently disabled on MM, but you can still use the 'manual' system as per the link in the link above and its working fine for me currently.

Yinglis


Joined: 13/10/2008
Posts: 290

Message Posted:
07/11/2011 17:37

Cazleo .. Thanks just seen it ! Not too sure how to add the vpn but getting help from a friend. Cheers yvonne

kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
07/11/2011 20:18

Transparent Vpn is restored and problems fixed. http://www.cyprus44.com/forums/78075.asp



Thank you.



K.

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
11/11/2011 22:38

BBC is awful again tonight. This is not a MM issue as the MM speed is awesome, anyone else still having problems?

moxie


Joined: 23/05/2009
Posts: 969

Message Posted:
11/11/2011 23:09

yep !

!! for over 2 weeks now