khty/atlas jet customers

dtholidays


Joined: 18/05/2009
Posts: 8

Message Posted:
06/07/2010 17:32

KTHY / ATLASJET CUSTOMERS

Cyprus Turkish airlines is currently in process of merging with ATLASJET and therefore flight operations may be slightly disrupted during this time. New flight schedules are being drawn up and in the meantime planes are being chartered to operate cancelled KTHY flights. Direct Traveller is able to assist KTHY customers that booked directly with KTHY.



Please note that Direct Traveller is not AtlasJet but an agent that is willing to help customers of KTHY/ ATLASJET.



- We are only able to assist customers flying to Ercan, North Cyprus from the UK.

- We will contact Atlasjet for you and request Atlasjet to confirm your flight details on your behalf.

- Once we have confirmation from Atlasjet we will contact you with further details.

- Direct Traveller has a small service fee for this process of £15 per person.



For information please visit: http://www.directtraveller.com/north-cyprus/Cyprus-Turkish-Airlines.asp



thank you

Direct Traveller

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
06/07/2010 19:27

have done exactly that this morning thx.just waiting and praying that you can help me lol.

hope to have my tickets sorted for the 31st july so i can fly to ercan to see my parents as i do every year.

i take my hat off to you for stepping forward to help all kthy ticket holders.



on a side note is the only flight out from ercan the 7.30am?

i hate early mornings :-( but if thats all there is then thats what i get and just glad to get it all soretd



ty

nick

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
06/07/2010 20:32

not sure what is being offered for £15 - are you saying I will get a replacement ticket from Stansted to Ercan instead of having to go to the airport on standby?

TimothyCadman


Joined: 13/12/2007
Posts: 1040

Message Posted:
06/07/2010 20:46

When there's a mess happening trust someone to make a buck or two out of peoples misery. That's exactly what Direct Traveller are doing.

They can do no more for you than what you can do for yourself....and save £15.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
06/07/2010 20:56

Nick Msg 2- At IAH we tried to arrange this or similar quite a few days ago but the airline has obviously got a preference for certain agents. It is not that many agents have begged Atlas to let them do it. They are earning £15.00 per passenger for cutting a new ticket with no selling involved - not bad in my book.

We are still waiting for the confirmation of our clients flights I am sure the chosen four will get their CTA sold seats filled soon enough (probably before the rest of the agents and operators).

Malcolm Msg 4 - If I understand right - yes

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
06/07/2010 21:00

Timothy Msg 4 - One question - how would you do it yourself?

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
06/07/2010 21:12

flightholiday, if this is true then this is another reason not to use AtlasCTA in the future. Not that I need another reason. Atlas have access to the passenger database along with our email addresses and could quite easily do the job but instead they have to let others do the job for them! That tells me they don't want to waste their time on customer service. That tells me what they are like.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
06/07/2010 21:40

Malcolm - Msg 7

a] If what is true?

b] What is the source of your information about the passenger database (what data base)?

c] How can you you tell what Atlas are like when you have probably not travelled with them or tried them out apart from possibly during this chaotic time?

Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
06/07/2010 22:07

Hello,



Can somebody confirm there is flight to Ercan from MANCHESTER via DALAMAN on 17 July 2010 please.

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
06/07/2010 22:13

we all know what they are like and cant be bothered,perhaps they should of thought of that before taking on summin they cant handle but unfortunately they didnt.

if i can get replacement tickets at 60 quid for 4 passengers then i will as my only other alternative is to fly from bristol to larnaca at £1500 which is £400 more than i paid for my tickets in oct last year.

agreed its easy money for the chosen few but i dont think i have been given much choice tbh

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
06/07/2010 22:13

plus i dont get why only a select few,why cant they let any travel agent contact them to get replacement tickets?

canyavuz


Joined: 22/02/2009
Posts: 363

Message Posted:
06/07/2010 22:14

Manchester?? Haha....i highly highly doubt they would even consider doing a Manchester flight when they are supposed to have three flights a day from Stansted. Manchester is the least of their worries.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
06/07/2010 23:10

flightholiday,

"a] If what is true? "

that atlasjet are allowing travel agents to issue tickets in the UK but not telling them on their website how to contact them so that instead they are having to use a standby system and are generally left in the dark

"b] What is the source of your information about the passenger database (what data base)? "

atlasjet are allowing people (including my wife) with pieces of paper (tickets) onto planes without a database how on earth are they sure the tickets are not forgeries?

"c] How can you you tell what Atlas are like when you have probably not travelled with them or tried them out apart from possibly during this chaotic time? "

My wife, and others, watched as around 60 people were left behind at Ercan including children and people in wheelchairs, She was lucky to get on and get to our son's wedding but the stress was horrendous. This chaotic time sounds as if Atlasjet have nothing to do with the creating the chaos

Cyprusquest


Joined: 09/12/2008
Posts: 428

Message Posted:
06/07/2010 23:23

I can only talk about a] on the msg 13 above - Last night on just about every thread to do with CTA/Atlas flightholiday seemed to have posted the following message



News on Cyprus Turkish Airlines - Go to look at the Flights 2010 and 2011 thread



http://www.cyprus44.com/forums/39106.asp Msg 9



Having read that message it was clear that you had to contact agents. Malcolm are you are good at moaning (probably with good reason) but not at reading?

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
06/07/2010 23:29

Cyprusquest, this is now about Stansted to Ercan and the use of agents, when my wife travelled agents wasn't an option

TimothyCadman


Joined: 13/12/2007
Posts: 1040

Message Posted:
07/07/2010 00:18

Tom...Msg 6,

Call Atlasjet. If they do something then all fine and well. If not contact Credit Card Company for refund. If Credit Card Company fail remind them of their responsibilties. If they stick to their guns sue Atlasjet in small claims court.

Guven


Joined: 02/07/2010
Posts: 8

Message Posted:
07/07/2010 00:52

Thank you Atlas Jet and the agents who have been selected/offered to assist all the passengers who stood to lose everything, £15.00 I think is reasonable for the agents to sort out the mess, they still have to pay their staff to arrange the replacement tickets so why not be grateful the mess is being sorted out. Usually we would have all LOST EVERY PENNY!!

So once again thanks to all involved in sorting he matter out. Hope all get their flights soon......

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
07/07/2010 00:57

Guven, £15 per ticket is a reasonable service charge for the agents to charge.



I'm feeling it would be fairer for the TRNC government, AtlasJet or KTHY to pay these agents the fee however, as it is to sort out the mess that they created.



A family of 4 will pay an additional £60 to get the flights that they've already paid for... Better than losing it all, but at the same time not right.

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
07/07/2010 01:02

In addition, if you booked your ticket through a different agent, maybe they would be willing to sort out the mess for their customers for no fee? I believe that's what has previously happened when a carrier has folded...



Now KTHY/Atlas/TRNC are trying to cash in on their failure by charging an admin fee to reissue tickets. You couldn't make it up really.



I could moan and moan about CTA for the Olympics... I'm hoping that they will disappear and be forgotten.

Toolsy


Joined: 30/06/2010
Posts: 6

Message Posted:
07/07/2010 01:20

But surely there still won't be enough flights? I dunno.. I give up.

Guven


Joined: 02/07/2010
Posts: 8

Message Posted:
07/07/2010 02:03

zcacmxi



I do agree with what you say, I have 6 tickets to pay the admin fee for but Atlas are already forking out to fly all (hopefully) so should they pay the agents aswell??? My view is that had I booked with Pegasus or THY I would have paid more than £60 so the passengers paying a small fee, whilst not fair, is a small price to pay to get guaranteed tickets, I wonder if I can claim the fee from my credit card company? Might be worth looking at !!

İnşallah all gets sorted out soon....

Guven


Joined: 02/07/2010
Posts: 8

Message Posted:
07/07/2010 02:10

Maybe kthy will offer some compensation/ discounted tickets next year, once all the dust has settled, to all affected customers once they are officially partnered with Atlas come May 2011!!

We will see.

?????

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
07/07/2010 11:55

Guven, I like your positive approach to this... Maybe Atlas will provide some compensation..



In anycase, with CTA gone, now Ercan is left to THY, Pegasus & Atlas, hopefully they will compete on price & service and in future things will be better! They will surely have to up their game to recover from this, and convince people Ercan is a safe/viable alternative to Larnaca.

Ayse17


Joined: 29/06/2010
Posts: 8

Message Posted:
07/07/2010 12:50

I also would really appreciate if somebody could confirm if there are any flights leaving or arriving in Ercan from MANCHESTER via DALAMAN. I have booked other tickets now but Visa Debit Chargeback require evidence defo no flights.

Guven


Joined: 02/07/2010
Posts: 8

Message Posted:
07/07/2010 13:29

Ayse have you tried to call Atlas jet +90 (216) 444 33 87

They have been very helpful when I've called....

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
07/07/2010 13:39

Ayse Msg 24 - I have replied to your other message regarding emails - " info@atlasjet.com but they are overloaded so unless you are flying within 48 hours they might not reply quickly.

I think they still do not have customer flight information see Msg 10 on http://www.cyprus44.com/forums/39106.asp “flights 2010 and 2011” thread "

I am sorry but I do not see Atlas doing DLM yet; I suspect it is possible that they do not have enough capacity at present.

Ayse17


Joined: 29/06/2010
Posts: 8

Message Posted:
07/07/2010 13:49

Many Thanks for the replies,



I have just managed to get through to Atlas Jet and was advised Manchester to Dalaman will not be operating on Saturday 7th August 2010 or at any other time soon but I could transfer to a Manchester to Antalya flight on any Wednesday but would have to sort our own way of getting to Dalaman.



This is a family holiday with kids and I have now re-booked another flight, I am not prepared to fly to Antalya and as far as I am concerned my Sale of Contract has been broken but Visa Debit Card require written confirmation that flight will not go ahead. I have e mailed every address for CTA and Atlas Jet I can find this past week but have not had any replies.



Will keep trying....



Ayse

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
07/07/2010 14:08

this will b the e-mail u get back.seems a standard response.dosent actually say but they wont be flying anything other than stanstead.

my cc company said that is enough proof to submit claim along with supporting documentation



Dear Passenger,



Firstly, we would like to thank you to interest and sensitive for our airlines.



Due to the partnership of Cyprus Turkish Airlines (CTA) and Atlasjet Airlines, the following procedure will be followed in order to compensate the passengers who have a ticket from CTA with a replacement flight.



If CTA passengers come to the airport on their day of flight with their CTA tickets, they will be accepted on board to Atlasjet Airlines’ scheduled flights and the extra flights that are planned (detailed list in FAQ http://cmss.atlasjet.com/en/faq ), if there are free seats available. Those passengers who do not have their tickets with them will still be accepted on board with a written approval from a CTA agent, if there are free seats available.

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
07/07/2010 14:10

cont..

Those passengers who cannot submit a ticket or an approval from CTA will be asked to provide a valid credit card either in their names, or in the name of someone with the passenger’s surname for payment, and a photocopy of the cardholder’s ID in order to be accepted to the flight, again on the condition that there are free seats available on the plane.



In case KTHY has no record of this ticket purchase, the credit card will be charged for the flight.



For detailed information please contact the 7/24 KTHY call center at +90 212 444 5849 or Atlasjet call center which number is +90 216 444 3 387.



IMPORTANT: For purchasing new tickets, please contact our call center at +90 216 444 3 387.



Also our travel agencies ,

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
07/07/2010 14:37

Re Msg 29 from Nick I understand that there might be a problem with fraud and until Atlas get access to the CTA records they can't tell so there is the following message "In case KTHY has no record of this ticket purchase, the credit card will be charged for the flight."

Jada79


Joined: 29/06/2010
Posts: 5

Message Posted:
07/07/2010 16:49

What email address are you guys using for Atlasjet, as ive had no responce yet.

nick1


Joined: 06/07/2010
Posts: 20

Message Posted:
07/07/2010 17:29

i sent mine to-



onlinehelp@kthy.aero



cc-

customerrelations@atlasjet.com

Jada79


Joined: 29/06/2010
Posts: 5

Message Posted:
07/07/2010 17:32

thank you, will try send it now again

MajorieDawes


Joined: 23/10/2008
Posts: 62

Message Posted:
07/07/2010 17:42

Well the schedules for later in the year appear to be on AtlasJet's website, as they're already selling the October half-term week from Manchester. And us mugs have to wait in line hoping there's enough seats to get our tickets converted. Whatever the outcome, it's either Turkish Airlines or Larnaca for me in future. Definitely won't be using AtlasJet because this is a farce.

Glostergirl


Joined: 16/03/2008
Posts: 15

Message Posted:
07/07/2010 18:21

We have 3 tickets booked through CTA for September 4th from Heathrow to Ercan. Just managed to contact Atlasjet and they confirmed that there would definately not be any flights from Heathrow. Am already waiting for claim form from Credit Card company so this will help with my claim for refund. Stansted and Manchester are out of the question for us so hopefully, because they are not providing the service that I paid for I shouldn't have a problem with a refund. I have been reading up on all the info just in case they try to get out of it - I'm sure it won't be that easy !!

dtholidays


Joined: 18/05/2009
Posts: 8

Message Posted:
07/07/2010 22:15

Hi Everyone

Direct Traveller would like members to know that we are also in the same boat as you all. We have over 3000 passengers that have booked on KTHY flights which Direct Traveller must now find alternative flights for to make sure our clients holidays are not cancelled.



The reason we are asking for this service fee is because we are dealing with our own clients and at the same time we can offer our man power to assist peoplelike yourselves you are stuck. We will contact ATLAS jet on the client’s behalf and we can only give back information to clients that is given to us from Atlasjet airlines directly.



Every agent in the UK has the opportunity to do the same, by meeting with an AtlasJet sales agent that is in the UK at the moment.



We are sure that in the near future there will be many companies that can assist you in order to resolve this mess.



Thank you

Direct Traveller

http://www.directtraveller.com

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
07/07/2010 22:28

"National Carrier"?! What a bloody cop out by the 'Government?'! I'm sure the Parliamentarians and top Civil Servants wouldn't be too pleased if their £100K chauffeur driven cars were taken away from them by decree from Ankara!



Richard

Guven


Joined: 02/07/2010
Posts: 8

Message Posted:
07/07/2010 23:00

Atlas jet website now shows where you can get your replacement tickets from. It shows on the FAQ page under kthy. Good luck looks like if u act quickly your tickets will be reserved....

charmers


Joined: 02/08/2010
Posts: 2

Message Posted:
02/08/2010 14:06

We have booked to come back from Bodrum to Stansted on the 3rd October

We have tried to call Turkey who told us to go to this travel agent in Haringey in person well after queing for an hour only to be told they cannot help us.

The trouble is our credit card will not refund us the money until we have proof that they cannot get us back which seems to be the hardest thing to find out. Has anyone any ideas as to how we can get this information as I have tried emailing various email addresses but still have not had a reply.



Regards



Gloria

mint1955



Joined: 30/05/2007
Posts: 988

Message Posted:
02/08/2010 14:09

If you have a KTHY ticket then call Direct Traveller 0844 414 1535 and see if they can help you. They are getting tickets re issued with Atlasjet. They do charge a £15 per ticket fee if you wish to proceed once they have new ticket details.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
02/08/2010 14:22

Sheila & Phil Msg 40 - There are a total of 4 UK agents who are offering this service all have been mentioned before but I am sure that everyone is glad of a reminder.

The list and rules can be found on the Atlas site at http://cmss.atlasjet.com/en/faq

charmers


Joined: 02/08/2010
Posts: 2

Message Posted:
02/08/2010 14:27

Hi

Thanks for that I have just called them but they told me Atlasjet do not fly from Bodrum only from Antalya which is too far, we have managed to book with Monach as we could not take the chance and leave it until the last minute as I said the hardest thing is trying to get confirmation so we can forward to our credit card company to try and get a refund.



Thank you anyway at least we know that they do not fly from Bodrum.



Kind regards



Gloria

mustafaleak


Joined: 08/02/2009
Posts: 199

Message Posted:
02/08/2010 16:23

GO to Atlasjet office in Girne just by new roundabout, I did and had my KTHY Tickets swopped for Atlasjet ones, you have no need to involve Direct traveller they are just rinsing you for money, do it yourself it can't go wrong then either.

mint1955



Joined: 30/05/2007
Posts: 988

Message Posted:
02/08/2010 16:27

Hi Mustafek we are in the UK so we had to use one of the 4 agents in the UK to get our tickets swapped. Flight Holiday ..... I only mentioned Direct Traveller as that was the cheapest one of the 4 agents that we could get help from. I did contact the others 2 didnt bother getting back to me either email or phone and the pther wanted £30 per ticket.

Sheila

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
02/08/2010 16:35

Mustafa Msg 43 - Most of the passengers who are based in the UK cannot use the office in Turkey or Girne so they have to use the UK agents who have been given the privilege of being able to handle these exchanges (for a fee).

wroxham


Joined: 03/01/2009
Posts: 24

Message Posted:
02/08/2010 21:15

We had purchased tickets online from KTHY earlier this year, for our daughter and three grandchildren to visit during the school summer holidays, when the airline's problems developed we had a few anxious days but followed the advise on their website about changing the tickets at the Atlasjet office in Girne. The tickets were changed for us with no problem and at no extra cost, same day travelling both to Ercan and back to Stansted, slight change of time but, in fact, better times. We were still a bit anxious on the day of their flight but are pleased to say that they booked in at Stansted with no problems and had an enjoyable flight out to us via Ankara, hopefully their return flight at the end of the month will be as trouble free.

Pipie


Joined: 05/01/2008
Posts: 5499

Message Posted:
02/08/2010 21:17

Nice post wroxham !!!

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
02/08/2010 21:43

Quoted and altered from Which

Chargeback is a process that allows you to reverse a transaction.

Chargeback is part of the Visa Scheme Rules. It applies to all Visa debit cards, and can also be used for Visa credit card purchases.

MasterCard offers something but this only applies to MasterCard credit card payments, not to Maestro purchases. American Express does not offer a chargeback scheme.

Like section 75, chargeback can be used in cases of goods not arriving, arriving damaged, arriving not as described, or where the merchant has ceased trading.

Claims must be addressed to the bank that provides your Visa debit card or your credit card, which in turn will put in a request to the merchant’s bank. As a result, you should still get your money back from the merchant's bank, even if the merchant has ceased to trade.

The main requirement for compensation is evidence that there has been a breach of contract. There is also a 120-day time limit on claims.

Just in case you need it!