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dopi tv - decline in service

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trooper


Joined: 04/07/2009
Posts: 211

Message Posted:
17/11/2009 12:47

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Message 1 of 89 in Discussion

I've had Dopi tv for just over one year. The first year the service was pretty good but since renewing the subscription it has got noticeably worse. SkyNews (especiallyin the mornings) is very poor with lots of loss of reception and BBC Prime during the evenings is rubbish. The signal is often lost for five, ten and upto 30 mins. Other channels are patchy at best.



Is my experience unique or are there others finding much the same thing. Currently I would not recommend the service to others. Any bright ideas on an alternative?



scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
17/11/2009 13:20

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Message 2 of 89 in Discussion

Trooper, I don't know what is happening with Dopi at the moment but we too have been having a lot of problems similar to yourself.



I have just spoken to Namik who tells me that the company that they subscribe to are doing maintenance on the satellite and until they finish the loss of picture is out of his hands but hopefully we will see and improvement once the work is complete!!



magolina


Joined: 06/12/2008
Posts: 461

Message Posted:
17/11/2009 16:19

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Message 3 of 89 in Discussion

Hi,

yes thats the story he is always telling every one , we have had nothing but problems but he says it is only us as every one else is happy?????. we are always losing channels or it freezes great if youy are watching tennis good choice of chanels if you could get them. customer service is crap.



minertor



Joined: 14/02/2009
Posts: 1238

Message Posted:
17/11/2009 16:43

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Message 4 of 89 in Discussion

We also had problems yesterday, first for quite a while. Put it down to the weather. Used the dvd player. Out most of today, returned about 3-30pm, put prime on, excellent. Went off after 20 minutes. Still off 45 minutes later. Only renewed last week. Not happy about the 25 increase. From 150 to 175 for the next year. It is definitely my last year, and as I consider Dopi the best of a bad bunch, come on down Sky TV. Will find somewhere for the dish and as I still have a UK address, should be no problem.



Tony



catalkoykid


Joined: 15/02/2009
Posts: 1190

Message Posted:
17/11/2009 16:47

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Message 5 of 89 in Discussion

if hes doing maintenance work on the satellite he must have a long ladder



trooper


Joined: 04/07/2009
Posts: 211

Message Posted:
17/11/2009 16:56

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Message 6 of 89 in Discussion

Nice one catalkoykid - perhaps he can use his long ladders to paint the timber on the apex of my house!



Tatty


Joined: 24/09/2008
Posts: 186

Message Posted:
17/11/2009 17:21

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Message 7 of 89 in Discussion

We also had problems yeasterday and also today and in the past we will not be renewing next year by the way it states in there leaflet The very best of the world;s TV brought to your home via a stable, quality connection are they having a laugh.



dewgreen


Joined: 29/06/2009
Posts: 125

Message Posted:
17/11/2009 18:43

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Message 8 of 89 in Discussion

I can only agree,I was just going to go on this site to see if I was the only one with a problem.I think it is a con.but I am stuck and now we know why they ask for a year up front.I am going to go to the office to-morrow and ask for my money back ,any body giving odds on my chances,anything less then 1000 to 1 will not ge considered.



greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
18/11/2009 18:36

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Message 9 of 89 in Discussion

I am glad i not the only one - i was beginning to get paranoid.

I presume that you all have been without the full service for 3 days now, with only a partial system today which is still coming on & going off.



I got the text about the upgrade/maintenance etc, after phoning them, but have heard nothing since.



Hopefully if they read this thread or bother to look at the comments on thier site, they will realise that yes:-



The sytem does freeze up quite often, even in good weather (except when adverts come on - have you noticed that)

Channels scramble quite randomly and for varying lengths of time

The on screen EPG usually gives wrong information



And why does the system in thier shop always seem to be OK

Please Dopi - get it sorted out, and let your customers know what is happening



newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
18/11/2009 20:24

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Message 10 of 89 in Discussion

Dewgreen;



How did you get on at the office?



greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
18/11/2009 22:36

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Message 11 of 89 in Discussion

Hi 6m

Thanks for the suggestions, so what are the alternatives apart from digiturk or a 4 metre dish?

Does anyone else provide a legitimate Sat TV service in the TRNC?



andrew4232



Joined: 04/07/2009
Posts: 1543

Message Posted:
19/11/2009 00:15

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Message 12 of 89 in Discussion

there all the same, shame we cannot get a real system that works and is legal that is better then digiturk who are not intrested in english speaking customers needs



dewgreen


Joined: 29/06/2009
Posts: 125

Message Posted:
19/11/2009 09:54

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Message 13 of 89 in Discussion

Answer to mesg.10



I was told it would all be sorted by Thursday,some mumbo jumbo about moving to a different signal.



Lapta2


Joined: 04/09/2009
Posts: 47

Message Posted:
19/11/2009 16:42

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Message 14 of 89 in Discussion

Had Dopi since early summer, had problems to start with but they came out a number of times and sorted them without fuss. Its been fine since then, yes some channels occasionaly drop out but if you take the box to the office every now and then they will update it and I find it then works fine. compared the other packages I think its pretty good!!



Sky can go down during thunder storms etc so I think for the price you cant complain.Theres always going to be periods where it goes on the blink and now is one of them, but its not that often with dopi and sometimes you just have to except it. Always found the customer service to be pretty good, I did get a text saying there was going to be problems and found today its been ok bar for a few minutes.



puppylover



Joined: 05/05/2008
Posts: 1427

Message Posted:
19/11/2009 17:19

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Message 15 of 89 in Discussion

Had a text message from Dopi this afternoon to say that due to the problems with the system we will get 2 weeks free at the end of our contract......better than nothing and at least they are acknowledging the issues.



DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
19/11/2009 17:35

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Message 16 of 89 in Discussion

Msg 14, 6xm: Option 6: Subscribe to a TV provider in the UK, connect to the Internet, use a Slingbox, watch TV on your computer or on your regular TV set.

In our case: we have a 1Mb download Nethouse Networks Internet connection in TRNC and watch around 30 channels (all Dutch and the main UK and some other European channels). Costs (in our case): Slingbox 149 Euros (once) | More here: http://slingbox.com/ | Yearly subscription to TV provider including Internet connection in Holland: 100 Euros. That's it. It won't be very different for the UK, I suppose. If we have electricity, we have TV in a good quality. It's really easy!



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
20/11/2009 16:58

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Message 17 of 89 in Discussion

Having real problems again today -anyone else having similar problems?



magolina


Joined: 06/12/2008
Posts: 461

Message Posted:
20/11/2009 19:06

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Message 18 of 89 in Discussion

yep,

still having problems freezing for some times as long as an hour, fed up now always problems



racoonchic



Joined: 17/11/2008
Posts: 3223

Message Posted:
20/11/2009 19:54

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Message 19 of 89 in Discussion

they just offered me two free weeks next year by text if i renew not really compo is it if i dont renew we get nothing if you download filmon.com you can watch uk tv and music videos its free



susanstrud



Joined: 22/09/2009
Posts: 29

Message Posted:
20/11/2009 20:30

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Message 20 of 89 in Discussion

We have been with Dopi since April 2006.It wasn't good for about 9 months but we stuck with it and this is the first instance of bad reception,freezing etc we have encountered since then.I got the main tennis tournaments in the summer,I get Coranation Street and we get all the big football matches.Overall we are satisfied with the service for the money you pay.We do not rely on it for all our evening's entertainment!!You can always get plenty of good quaility D.V.D's from Sally at The D.V.D. shop!Or visit Cod Baba for fish & chips!

regards Sue.



magolina


Joined: 06/12/2008
Posts: 461

Message Posted:
20/11/2009 21:26

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Message 21 of 89 in Discussion

what is the point of watching d v d when i am paying to watch dopy? i cant eat fish and chips every night its the night that i want to watch and follow my soaps



orangekazzie



Joined: 31/07/2007
Posts: 1091

Message Posted:
21/11/2009 10:19

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Message 22 of 89 in Discussion

Slingbox 174 in John Lewis and 25 per month full sky package.



DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/11/2009 10:25

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Message 23 of 89 in Discussion

RE msg 24, orangekazzie: (...) Slingbox 174 in John Lewis and 25 per month full sky package. (...)

=> Wow, Karen, quite a difference with Holland. I paid 149 Euros (around 134). The "full Sky package": how many channels (including important ones)?



DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/11/2009 13:58

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Message 24 of 89 in Discussion

RE msg 26, 6xm: (...) Your option sounds very interesting.. What UK channels can you get ? (...)

=> Hi Mark, hope you're UK in OK or something similar... It depends on the TV provider and the package you choose. In our house my wife is by far the main TV watcher and she prefers different channels than I would have chosen. At the moment she has all provincial and national Dutch TV channels (including Amsterdam TV for me: even minor Ajax news!). I'll check with her which British, German, French, Belgian, Italian etc channels we can watch or are available in different packages plus prices/package.



Lazy days


Joined: 24/07/2008
Posts: 847

Message Posted:
21/11/2009 16:36

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Message 25 of 89 in Discussion

Sorry gave this lot enough of our money 2 free weeks on renewal wont wash, we are out, mmmmmmm's words coming true



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
22/11/2009 09:09

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Message 26 of 89 in Discussion

This continues to be a real issue.Off most of the day yesterday and its just gone off again following 2 hours of good reception-interestingly dead on 9am.



Have a feeling this is beyond Dopi's control and they are not in a position to sort it out.



Its a great pity because up to now their service has been excellent.



wagon


Joined: 01/04/2009
Posts: 154

Message Posted:
22/11/2009 12:41

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Message 27 of 89 in Discussion

still nothing happening

I dont think they will ever get it right



Chegwin


Joined: 24/03/2009
Posts: 775

Message Posted:
22/11/2009 12:49

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Message 28 of 89 in Discussion

Lots of ems is correct again.

I pay 48 GBP per month for the full Sky Package on my Slingbox, receiving in Dubai, TRNC or anywhere in the world that has a half decent connection speed.

Works OK down to 400kbpm stream rate but half meg or more is better.



Chegwin



susiesusie


Joined: 09/03/2009
Posts: 337

Message Posted:
22/11/2009 13:03

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Message 29 of 89 in Discussion

both myself and my neighbour have subscibed for 2 yrs now. Thought it was great but now total garbage.

missed my footy match yesterday apart from when it came on after 86 mins . just in time to see the opposition score!!!!

hope dopi get it sorted , but agree thinking it is out of their hands and lid on the coffin is quickly nearing.



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
22/11/2009 14:27

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Message 30 of 89 in Discussion

Spoke to the owner yesterday-said he would sort it quickly.



He's a very nice guy and I think he will try his best but we are now in to our 6th day of rubbish reception so I think he has real problems!!



Writings on the wall -going to be a lot of hacked off people!!



Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
22/11/2009 16:38

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Message 31 of 89 in Discussion

mmmmmm, When they say there sorting it, What is it they are actually doing and what is the problem they say there sorting?



bimbo


Joined: 31/03/2007
Posts: 112

Message Posted:
22/11/2009 18:00

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Message 32 of 89 in Discussion



Hi



Just had a text from Dopi could be another 2 to 5 day's before sorted ,



bimbo



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
22/11/2009 18:55

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Message 33 of 89 in Discussion

Dear mmmmmm.



Interesting comment and I appreciate your views.



Thought for one moment you were refering to the British government but then I realised I was living in Northern Cyprus.Lost count the number of times I've been ripped off in the UK by political parties /financial advisors/garages /builders and not to mention the local council.-2000 pa just to empty my dustbin and supply street lighting which we never had-think they called it council tax



Not trying to defend Dopi/just spent a very frustrating week-end watching fragmented reception -just trying to get the right balance and a sense of perspective.



Hmmmm



Art



greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
22/11/2009 21:02

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Message 34 of 89 in Discussion

If anyone has not had the latest text from dopi - its going to be another 2-5 days until its sorted out



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
22/11/2009 21:38

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Message 35 of 89 in Discussion

For what it is worth there is a problem with signal strength at certain times of the day and that is purely a satellite

problem and it is not a problem that Dopi can sort out by themselves. Keep the faith.



stanley1


Joined: 19/06/2008
Posts: 161

Message Posted:
22/11/2009 23:06

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Message 36 of 89 in Discussion

Well said Dave ref msg 41, i went to see Namik at the office and he is as annoyed as anyone else.



As for the comment made by mmmmmm basicly calling him a thief "tut tut", he is someone who has offered a service to make a living, and as a whole its a good service. Yes this time it is a problem that has gone on longer than ever before but it is out of his hands. Do you think he likes the abusive phone calls made to him and his wife?? If he could sort it he would, not only to stop these idiots swearing and screaming down the phone, but because he wants to!!! if you are reading this and you are one of these abusive phone callers you should be ashamed!!



Oh and by the way the office does have the same problems on thier system as us all! So mmmmmm please explain that, if as you say they are using a legit card?? Also i think i will move south because obviously it is a haven for the angels of the world who do no wrong!!! With ref to your "nice guys dont steal". Hmmmmm then again "NO".



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
26/11/2009 06:52

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Message 37 of 89 in Discussion

TV, Internet, they are all bad here and getting really fed up with internet, don't have tv problem as we have 4.2m dish, it's enough to send me packing off back to the UK, yes we get ripped off there but we get ripped off here as well, so only difference is the weather.



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
26/11/2009 07:03

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Message 38 of 89 in Discussion

stanley, 6m's does know what he is talking about, however it is nice of you to support Namik and I am sure he appreciates it but you cannot get away from the fact that he is providing a second rate service.



Dixie Normus


Joined: 22/02/2008
Posts: 820

Message Posted:
26/11/2009 08:18

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Message 39 of 89 in Discussion

Can I nominate 6m's for the most helpfull member ever. He told you the Dopi system was a stolen service that would eventually be put to bed. You did'nt listen you been conned again on Ole Devils Island, wont you cash cows ever learn.



D.N



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
26/11/2009 08:22

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Message 40 of 89 in Discussion

I agree DN, 6m's has been telling posters this for ages, he has as I understand been warned off and still posters think they know better, a fool and his money are soon parted!



Lazy days


Joined: 24/07/2008
Posts: 847

Message Posted:
26/11/2009 08:55

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Message 41 of 89 in Discussion

Sorry peeps but I for one really take exception to messages like 42 from Stanley, telling peeps what they should and should not do, we all know these people are operating an illegal system but THEY HAVE TAKEN OUR MONEY and we are not being offered a refund, only IF we renew they will give us 2 free weeks 'whoop de doo' well I for one wont be renewing, we had a problem last year as well but this time it has gone on too long, and from whot people are telling us it is going to happen more and more frequently, their lies (honest businessman HUH) about world wide atmospherics knocking the sattelite out are laughable.

Yes We paid our money knowing what could happen but now we will be stopping paying our money, showtime Arabia here we come



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
26/11/2009 09:23

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Message 42 of 89 in Discussion

I hope you get a better service with them Lazy days and I agree with all you have said.



sunrise


Joined: 14/02/2009
Posts: 274

Message Posted:
26/11/2009 10:31

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Message 43 of 89 in Discussion

Depends what you want out of life, if all you want to do is watch TV and connect to the internet all day, then clearly Cyprus isn't the place to be.

I too have Dopi TV, and I know that Namik is trying his hardest to sort out this problem. At the moment we can watch the MBC channels and Dubai One, don't know about all the others, I haven't tried them.

Yes it's annoying when the programme shuts down half way through watching something, but the only option when I first came over was a huge great dish!

At least people like Namik are trying to give us some decent channels. So I say 'good luck' to him in getting it sorted and if you want trouble free viewing and trouble free internet connection, perhaps Cyprus isn't the place for you.



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
26/11/2009 11:14

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Message 44 of 89 in Discussion

Sunrise if that is the case then people have no right to complain for paying for a service that they are not getting, can't quite see how that one works.



sunrise


Joined: 14/02/2009
Posts: 274

Message Posted:
26/11/2009 17:45

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Message 45 of 89 in Discussion

This is North Cypurs not UK, but of course people have a right to complain, but by the same token it's much cheaper than Sky in UK and that wasn't without it's problems



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
26/11/2009 19:53

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Message 46 of 89 in Discussion

Still think Namik is trying his very best to sort this out but its beyond his control.



No reception to day so its not looking good for the week-end.



stanley1


Joined: 19/06/2008
Posts: 161

Message Posted:
26/11/2009 19:57

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Message 47 of 89 in Discussion

Ref msg 47 from Lazy Days.I think you read my posting wrong as i havent told anyone not to complain, with what has gone on in the last couple of weeks with Dopi i realise most people have complained, and i have also told Namik i am not happy! My point was i dont think the swearing/abusive phonecalls from some people are needed, cant a complaint be made in a civil manner?? I was in the office when Namik received one of these and it was repulsive!! Iam sure you mis understood my posting and not approving this behavior? Well i hope so.

You are right in your comment "we all know these people are operating an illegal service".So we all know what may happen!Well you have made up your mind,good viewing with Showtime Arabia.

I would like to say again, Namik IS trying his best to sort this problem out.

A thankyou to sunrise for keeping the faith with Dopi.



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
27/11/2009 08:08

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Message 48 of 89 in Discussion

Hi Stanley,



I contacted Namik again last night and frankly I don't think he is any further forward and the reception continues to be awful.I do agree with you there is no excuse for abuse but can understand why his customers are losing confidence in his ability to resolve the problem .



We are now ending a second week of poor reception despite being assured that it would only take a couple of days before the reception is back to normal.



He needs to communicate the facts and if he is unable to resolve the problem give his customers a refund and let them find another supplier-this is the way forward and would help to calm things down a little.I suspect he has recently taken on new business at a cost of 500 per contract so understandably tempers are a little short.



I do hope he can sort this out but have my doubts.



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
27/11/2009 08:28

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Message 49 of 89 in Discussion

Sunrise I have been a customer of sky for 20 years now and never ever had a problem, they were always prompt with their after sales service and were out to sort out little problems within 24 hours.



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
27/11/2009 08:55

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Message 50 of 89 in Discussion

Mark

Message 54.

As you are aware the Dopi system utilizes 3 dishes. 1 pointing at Nilesat, 1 at Hotbird and the 3rd at another satellite which carries the decryption signals. Signal strength is fine on Nilesat and Hotbird with or without decryption, it is the 3rd satellite that is having signal strength problems.

AJ



mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
27/11/2009 09:24

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Message 51 of 89 in Discussion

Dear AJ re 57



Would these be the illegal pirated decryption signals I warned readers about ? - The one's I PROMISED problems ahead with..?



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
27/11/2009 09:39

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Message 52 of 89 in Discussion

Mark.

If you think it is not a signal strength problem then why hasn't the plug been pulled completely?



AlsancakJack



Joined: 14/08/2008
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Message Posted:
27/11/2009 11:00

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Message 53 of 89 in Discussion

Mark

Message 60:



' Let me turn it around.. Are other folks having problems receiving their sat internet / data streams from this operator who are using them for legit usage.. ? ! ;)



Absolutely no idea.

But lets just stick with Dopi for the moment because that is what this thread is about. How about answering my question with an answer rather than another question.

AJ



mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
27/11/2009 11:13

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Message 54 of 89 in Discussion

Hi AJ,



re msg 61



The question was relevant..



The Answer is : There are no reported transponder 'issues' ( including signal strength issues ) with any data streams..



Folks using the same data transponder as Dopi, in CY for legit sources AREN'T having issues ..



The issue *isn't* with the strength of the signal..



How about answering MY question - the one about I "didn't I SAY this would happen ?" ...



Aj.. This is my field of expertise and I know as much about drilling for oil as you might now about this.. WHY are we even having this 'debate' ? ;)



mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
27/11/2009 11:14

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Message 55 of 89 in Discussion

or *know* even ..



AlsancakJack



Joined: 14/08/2008
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Message Posted:
27/11/2009 11:28

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Message 56 of 89 in Discussion

Mark

Here we go again.

All I want is a straight answer to my question:



' If you think it is not a signal strength problem then why hasn't the plug been pulled completely?'



A simple question and one that you still not have answered directly.

I have no doubt that you are the 'master' of all things satellite but sometimes the wool can be pulled over the eyes of us non-technical types by those that have a point to prove. So for us simpletons straight answers to straight questions would suffice. If you do not know why the plug has not been pulled completely then say you don't know and if you do know why the plug has not been completely pulled then say so.

Stop faffing around.

AJ



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
27/11/2009 16:51

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Message 57 of 89 in Discussion

Hi Mark and AJ,



With your combined knowledge do you think that Dopi will sort this out?



What do they need to do and why are we continuing to have problems?



Is this a money issue?



If they can't fix it -they are just stringing this out and eventually their service will collapse.



Would very much appreciate your views.



Camli


Joined: 08/08/2009
Posts: 59

Message Posted:
27/11/2009 17:25

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Message 58 of 89 in Discussion

I know 6m`s is a expert in this kind of thing, but it just gets a bit boring with all the told you so stuff. I think everyone knows that Dopi provide a service that in most others countries would more than likely be shut down, but the point is if you want half decent TV here you have to go with them or something like it.you pay a lot less money than you would to get Sky and when it works everybodys happy and ignore how it works etc.



All people want to know is if and when this is going to get sorted out or are we going to have to move on to the next system? I dont care about the technical stuff and have to agree with AJ about "if it isnt the signal strengh, then what is it?" because wouldnt it be off all the time with something else?



Much as they are having problems at the moment Ive actually found Dopi to be pretty good, if they didnt want to sort this out I think that their office would have been cleared a few days ago by now!



Camli


Joined: 08/08/2009
Posts: 59

Message Posted:
27/11/2009 17:49

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Message 59 of 89 in Discussion

6m`s , what if where you live you cant share a 4.2m dish? How much would you pay for even a 1.8m dish to be installed and to get Sky then? Do you get all the Sports on nilesat at no extra cost? What channels do you get with them?



If its all so much cheaper and has all the channels People want here then why do so few people go along that route. If you can do it for a cheaper price than Dopi, giving eveyone what they want, then why arnt you here doing it because im sure you could make a lot of money!!



Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
27/11/2009 17:56

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Message 60 of 89 in Discussion

BTW.. I know most times I mention this - I'm accused of being biased, or anti-Dopi ... and I even get asked to take little holidays - if I don't stop 'knocking' Dopi I'm sent off on one....



Now thats funny!!!



Camli


Joined: 08/08/2009
Posts: 59

Message Posted:
27/11/2009 19:35

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Message 61 of 89 in Discussion

6m`s you quoted that you could get sky for the same price as dopi. actually what you are saying is if you get a few people together and share a dish you can. I would guess this has to be quite a few people as well because prices are around 1800-2000 for a 4.2m dish. If you want a 1.8m dish you dont get the channels you would prob want, bbc etc. so really it isnt cheaper to get sky at all unless you get a load of people that want a big dish in one of their backgardens.



where I live there is nobody close who would want to share a dish. infact we live in a remote area.



I am told that you still need a subscription if you want sky sports etc and a uk address? if I am wrong, and it is a comparable cost to dopi, then I will be the first to take my hat off to you and go and get it installed!! Im sure you know roughly what it will cost??



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
27/11/2009 21:16

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Message 62 of 89 in Discussion

Mark

Ref message 67



' 2/ I KNOW it isn't a signal strength issue - why do you insist on readers to 'keep the faith' ?'



Another cop out.

Please reread my question again and give me the answer I am asking for.

Why do you think it is not a signal strength problem?

You are a master of avoiding questions that you do not want to give answers to.

Let the board viewers decide as to your reasons for not answering my direct question for which I require a direct answer.

The ball is in your court.

AJ



Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
28/11/2009 07:23

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Message 63 of 89 in Discussion

A few of points to add fuel to the debate.

1. Dopi are not the providers of this service, they are only agents. The service provider is Uran Electronics in Lefkosa. I know Halil Uran, I got my service directly from him before Dopi existed - and still do. Interestingly, there are many "licenced" Greek channels on Dopi (Star, LTV, Alter etc.) - this is because he has more customers in the South than in the North.

2. "mmmmm" is correct, this is indeed a pirated service. My reaction is simply that I don't care. This community is ostracised by the world and the world can hardly complain if TRNC doesn't protect copyright as is the norm in countries that are accepted in the international community.

3. To get Sky you must have a UK address because Murdoch will not do business in TRNC, and therefore I for one do not want to support him. And if you do, isn't that also a form of piracy because you are deceiving Sky and acting directly against their policy?

What do you think????



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
28/11/2009 07:53

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Message 64 of 89 in Discussion

Re-my message 65,



Would very much apprieciate a reply to my 2 questions.



Most of his customers just need a straight forward anwser-Is he able to put this right and when?



Thanks



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
28/11/2009 08:26

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Message 65 of 89 in Discussion

Camli you say dopi and the like are cheaper than Sky, well I beg to differ, I dont know how much Dopi charge but I am pretty sure it is a yearly subscription for a sub standard package and service.



Sky cost roughly an initial 2300 but after that no charge unless you want all the channels and the cost of the mimumum package with sky is very reasonable and you are guaranteed to get english channels. I can't understand why people use second rate tv providers, which as 6m's says are illegal.



Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
28/11/2009 09:39

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Message 66 of 89 in Discussion

Deecyprus4



Not to argue - just to inform.

Uran (Dopi) costs 500 to install including the first year subscription, and thereafter $200 (approx. 120) per annum. For this you get (out of approx. 2000 channels) about 250 channels which are totally or predominantly English including many film, news, sport and educational channels. Happily, this does not include the English soaps.

I have no experience of Sky to put against this. However, I calculate that your initial 2300 outlay for Sky equates to 16 years of Dopi.

Also, Dopi is not illegal. It is a pirate service which the transmitting companies may try to defeat by improved licencing etc., if the TRNC is big enough to bother them, but it is not illegal. It probably would be in the UK, but not here.



Hippo


Joined: 02/02/2007
Posts: 2070

Message Posted:
28/11/2009 09:56

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Message 67 of 89 in Discussion

Dopi may be cheaper but I know which service I would rather watch, one that works SKY!!



cyprusishome


Joined: 31/03/2007
Posts: 2381

Message Posted:
28/11/2009 10:05

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Message 68 of 89 in Discussion

Is Sky actually being received legally??



If you have to buy a box/card that is registered in UK is that not as illegal as Dopi & Digital Supreme?



Also, I hope the authorities here quickly jump on the erection of these 4 metre dishes. I would lay odds the same people who put them up would complain a bucketful if the same sized item was erected next door to you in the UK.



I think that until all this legal/illegal stuff is sorted will just watch FTA. There is the same amount of c**p on 30 channels as on 3.000



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
28/11/2009 10:09

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Message 69 of 89 in Discussion

Jovial can you let me know what channels you get with Dopi, I appreciate that you are not interested in soaps but the regular english channels offer much more than soaps and the service is second to none.



sunrise


Joined: 14/02/2009
Posts: 274

Message Posted:
28/11/2009 10:20

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Message 70 of 89 in Discussion

You do actually get the soaps on Show Series, although they are about 3-4 weeks behind. You get BBC Prime, Discovery, Nat Geo, Animal Planet, many sports channels (though I don't watch them) Sky News, UKTV,which has lots of UK dramas. Euro News, CNN, Reality TV and many more. Loads of film channels. It really is quite varied and I hope Namik can get it sorted, it is good value without the huge dish and the need for UK connection as with SKY.



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
28/11/2009 10:28

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Message 71 of 89 in Discussion

Sounds like some ok channels there sunrise, just annoying that they are not always working. I would find that really frustrating lol.



Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
28/11/2009 10:57

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Message 72 of 89 in Discussion

Deecyprus4



If you really want to know about the channels on Dopi then your best bet is to go to their website:- Dopitv.com

If you look at "tv guide" and 3/4 of the way down the list is "brochure". Click this and at the bottom of the brochure is a list of the more popular English channels.



Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
28/11/2009 12:33

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Message 73 of 89 in Discussion

mmmmmm

I'm sorry but I cannot see the logic of your argument about signal strength. AlsancakJack explains that the issue is not about the signal strength of the channel you wish to watch, it is about the strength of the signal which is carrying the licence data. Therefore I would not expect any legitimate user, or user with a pirated card, to experience problems. Most free channels continue to function normally when the decrypted channels revert to "Scrambled Channel". However, I have noticed that when the problem occurs with the scrambled channels, certain free channels (Greek Parliament for example) revert to "No Signal"; so the problem is wider than Dopi's licence channel. Thus I tend to agree with AlsancakJack on this; despite his admitted lack of technical expertise, his position seems more logical to me.

But maybe I am missing something, can you elucidate please.

(Before anyone asks, I watch Greek Parliament because they show reruns of Blackadder, Yes Minister, The Good Life e



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
28/11/2009 12:35

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Message 74 of 89 in Discussion

mmmmmm,



Most people including me are lost with all this technical info-we just want to know if you think Dopi can get the reception back to normal and when.



I have asked Namik the same questions-would be interesting to compare answers.



Thanks in anticipation.



Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
28/11/2009 14:30

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Message 75 of 89 in Discussion

Not having so many problems today, Best its been for well over a week.

Anyone else noticed?



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
28/11/2009 15:31

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Message 76 of 89 in Discussion

Little better today but still nothing like it should be.



I have sent a text and tried to call Namik today-no response yet but he may be on holiday.



mmmmmm



Thanks for your honest assessment -much appreicated-I had a feeling it could be money related.



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
28/11/2009 17:15

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Message 77 of 89 in Discussion

Mark

You are starting to show yourself up.



' 1/ Didn't I warn this board that this would happen ? '



What, loss of signal strength?





2/ Are YOU( personally) going to offer users refunds? - as you have asked them to 'keep the faith' - in spite of overwhelming evidence of a substantial period of sustained 't unreliable service.



No plug pulled? which I would accept as a 'fait accompli' but when the service is still consistently available then your rhetoric does not work for me.



Sorry Mark you will have to try harder.



Oh by the way if you would like to furnish me with the technical details that you have regarding the satellite and transponder used by the Dopi system then we can compare notes.

AJ



magolina


Joined: 06/12/2008
Posts: 461

Message Posted:
28/11/2009 17:49

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Message 78 of 89 in Discussion

I am now bloody sick and tired of trying to get my favourite channels which i have paid for. it has been the most frustrating 2 weeks to date had many problems before but this is stupid and he cant anwer his phone or reply to e mails now is this the way to treat customers ?????I wasnt told that this was not legit I feel i have been conned.



AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
28/11/2009 18:40

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Message 79 of 89 in Discussion

Mark

Message 98

Unfortunately your message means nothing to me, I told you I am an Idiot and I want to learn from you so I will need to ask you questions.

Re your message:



Most Dopi clients receive from 33 degrees East - but their 'naughty' data decryption has been detected on other birds ( W6)



And transponder details?



We will pick this up again tomorrow as we have friends around for dinner tonight.



But Mark I reiterate, all I want to do is learn from you and I need to ask you questions and all I want is straight answers.

Have a good evening

AJ



newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
28/11/2009 20:26

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Message 80 of 89 in Discussion

One for JOVIAL JOHN;



If you know the owner of Uran electronics can you let us know his address so we can let him know how p%&^%$* off we are about the situation to him? it's no good blaming Namik as he is just the agent.



As for 6m, he's an irritating so and so but on this occasion he's undoubtedly right. He did warn us, although I do struggle with the concept that having sky here is not in some way illegal.



Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
28/11/2009 22:27

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Message 81 of 89 in Discussion

Newscoop



I am sorry but no - not to someone who has said they wish to "let him know how p%&^%$* off we are about the situation to him". I would hardly remain on good terms with him if I published his address or phone number or email address and in consequence he was showered with abuse. And it isn't necessary - he is hugely proud of his "baby" and he will be doing everything he can to resolve these problems. He has shown me around his operation and there is a lot of money invested - his UPS system and back-up generators alone will have cost a packet and he would not have spent so much on such equipment if he was unconcerned about quality. And he keeps an eye on Cyprus44 anyway.

I have not asked him myself because I am not so bothered as many. Even if it only works for 9 months every year it is still reasonable value and I don't have any favourite programs to miss (now the F1 season has finished). As others have pointed out, there are still all the free-to-air channels.



newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
28/11/2009 22:59

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Message 82 of 89 in Discussion

Jovial John;



If all most people wanted was the free to air channels they wouldn't have laid out all the money for Dopi.



Namik is getting it in the neck big time but the problem has to be with your mate.



Either he can sort his"baby" out or he can't, either way people have the right to hear it from the horses mouth.



If Farce one was still on I think you might think differently.



Camli


Joined: 08/08/2009
Posts: 59

Message Posted:
28/11/2009 23:30

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Message 83 of 89 in Discussion

6ms, ive come back to the board! in your messages your saying that to get sky is cheaper than dopi but if if you want any good channels it wll cost you a lot more!! The point is if you want half decent sky you have to pay for a 4m+ dish, around 2000. plus a around 30+ every month. yes on a smalller dish you can get a few channels but overall Dopi is still cheaper????



Really I dont care either way,my view is that for what you pay Dopi it is good value , when it works!! I still set the challange that if you can get me a good value sky package for cheaper than I pay for Dopi( or a similar system , with similar channnels( prem football etc) ) I will snap your hand off!! would love X factor etc . but the point is with set up, subsciptions it is a lot more money and you cant blame people for going down the dopi path, yes its dodgy, we know that, but give them a chance because unfortunatly that wants people go for!!



Can you tell me that having Sky here is 100% legal??



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
29/11/2009 11:43

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Message 84 of 89 in Discussion

Dopi may be cheaper but it is a false economy, sky is guaranteed, dopi is not, I can't see what there is to question



Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
30/11/2009 18:36

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Message 85 of 89 in Discussion

Absolutely NOTHING all afternoon!! Think the plug has been pulled......



magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
01/12/2009 08:11

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Message 86 of 89 in Discussion

Same here.



Tried to contact Namik-no reply.



Dead in the water comes to mind.



mmmmmm..........should have taken your advice-what /who would you advise now.



We just want a reliable service and a tv package to include all the sports stations/movies and Sky news.



Just don't want this problem again!!



deecyprus4


Joined: 27/07/2008
Posts: 3452

Message Posted:
01/12/2009 08:23

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Message 87 of 89 in Discussion

Get in touch with Iceman and have a proper dish fitted for Sky, its the only guaranteed way.



puppylover



Joined: 05/05/2008
Posts: 1427

Message Posted:
01/12/2009 09:18

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Message 88 of 89 in Discussion

Have just this minute spoken to Namik on the phone and I have told him that I will post what he told me.



He stated that the satellite company they have been using for the last 4 1/2 years are not providing the service that Dopi wish to give their customers.

From tomorrow they are taking on a new satellite company and will be contacting all their customers to arrange a visit to allign customers dishes to receive the service.



Also told me that there will be an update on the Dopi web site tomorrow.



Namik is happy to accept phone calls from customers to explain the present situation.



greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
11/12/2009 17:21

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Message 89 of 89 in Discussion

Hi All, its been 3 weeks weeks now without a proper service from Dopi, and at the time of posting this the system is down again. No engineer has come round to re-align my dish yet, or 'upgrade the software' as mentioned on the statement from Dopi on 2/11/09.



Has anyone had enginers visit?



If you are in the same position, try using the bulletin board on the dopi web site to get an answer.



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