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Creditwest bank - withdrawals

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denali2007


Joined: 04/01/2008
Posts: 111

Message Posted:
27/04/2010 20:51

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Message 1 of 23 in Discussion

My son has a high interest account with Creditwest bank and wants to take some money out as he is buying a new house in UK. His dad and me will be visiting TRNC next week and could collect the money, but numerous e mails to the bank are not being replied to. Does anyone know if it would be possible to collect this money for him, and if so, what would we require in ordr to carry this out?

Many thanks.



wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
27/04/2010 21:00

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Message 2 of 23 in Discussion

figen.kuman@creditwestbank.com

deniz.oralman@creditwestbank.com

Have you tried these sometimes they have an over active spam filter



denali2007


Joined: 04/01/2008
Posts: 111

Message Posted:
27/04/2010 21:04

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Message 3 of 23 in Discussion

I have e mailed Figen but no reply and then got back a message that mail could not be delivered. Do you think this could be due to the spam filter and if so what can I do?

I have also e mailed someone called Naci and that message got through but they have not replied.

Thanks for any advice.



cooper


Joined: 23/10/2007
Posts: 3386

Message Posted:
27/04/2010 21:09

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Message 4 of 23 in Discussion

You could try to get a reply through this - http://www.creditwestbank.com/index.php?option=com_contact&view=contact&id=2&Itemid=219&lang=en



If they dont reply, call them.



Cooper



gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
27/04/2010 21:12

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Message 5 of 23 in Discussion

Have you tried ringing them?

Phone calls tend not to get lost in cyberspace.



denali2007


Joined: 04/01/2008
Posts: 111

Message Posted:
27/04/2010 21:16

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Message 6 of 23 in Discussion

I have tried the link Cooper - thank you. If there is no reply I will try the phone.

Thanks for the assistance.



eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
28/04/2010 00:25

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Message 7 of 23 in Discussion

Hi, Let us know how you get on please...can't understand why they have not replied to your e-mails. maybe Creditwest bank rep can enlighten us....normally very quick to reply.



scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
28/04/2010 01:04

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Message 8 of 23 in Discussion

Creditwest do intermittently seem to have problems with their emails. I have had emails bounce back to me.

If you need to make a withdrawal from a high interest account, you need to be aware that you will lose any interest earned for the current period, if the money is withdrawn before the maturity date.

I made a withdrawal on behalf of a UK. friend from Creditwest. He had made prior arrangements with Creditwest & I had to provide my ID (passport) when collecting the money on his behalf.



keithr


Joined: 20/08/2008
Posts: 720

Message Posted:
28/04/2010 06:36

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Message 9 of 23 in Discussion

Normally,the staff are very quick and efficient at responding to most requests,Deniz at Catalkoy can be called on : 0090 392 824 5620,press 9 for english and you're through !!!



E- mail : deniz.oralman@creditwestbank.com



Figen has changed her surname so maybe her email address has not yet been changed.



cyprusishome


Joined: 31/03/2007
Posts: 2381

Message Posted:
28/04/2010 07:22

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Message 10 of 23 in Discussion

Not answering your main problem of contacting but it is almost impossible to draw money out of a third parties account even in uk without proper certification.



I would suggest the easiest and safest route is to (when making contact) is to do electronic transfer. Yes there will be a charge but......



Also, if you were intending to take cash be fully aware of the limits you can carry out of TRNC and into UK. It is both unwise and ultimatley dangerous to carry large sums of cash.



eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
28/04/2010 15:49

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Message 11 of 23 in Discussion

Have they answered you yet ?



eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
28/04/2010 15:50

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Message 12 of 23 in Discussion

Have they answered you yet ?



eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
28/04/2010 23:58

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Message 13 of 23 in Discussion

Has this query been resolved ?



MrsSnakes



Joined: 19/12/2008
Posts: 1100

Message Posted:
29/04/2010 07:44

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Message 14 of 23 in Discussion

My emails from AOL never seem to reach CW and go into there spam filter. Yahoo email did reach them. Although I appreciate they want to filter spam, it is not helpful to us, the customer and many times I felt I was just being ignored!!



girne


Joined: 14/01/2009
Posts: 438

Message Posted:
29/04/2010 12:14

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Message 15 of 23 in Discussion

I do not work for Credit west but Continental Bank and would like to be of help.

For you to make a withdrawal for your sons account you will need written confirmation from him and a copy of his passport.

You say the money is for a house. If you are thinking of taking the money out of the country you are only entitled to 7000 per person or alternativly you can transfer the funds via a bank transfer back to the UK. If this will be your choice then make sure your son again gives you written authority to allow for this transaction, with all the bank details upon.



eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
29/04/2010 12:49

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Message 16 of 23 in Discussion

Maybe the original poster would like to keep us informed.



denali2007


Joined: 04/01/2008
Posts: 111

Message Posted:
29/04/2010 14:38

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Message 17 of 23 in Discussion

Hi everyone - thank you all for your help with this. I still have had no reply from the bank, and I have used Figens new name, Kaymak. My son only requires a couple of thousand pounds so it will be well under the limit to bring home with us, and in view of the fact that I have had no reply, I will be taking a letter from him and his passport to see if we can manage to persuade them that it is a genuine request.

I will try to remember to come back after my holiday to update you all if it would help.



keithr


Joined: 20/08/2008
Posts: 720

Message Posted:
29/04/2010 17:29

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Message 18 of 23 in Discussion

Phone Deniz/Nesrin on : 0090 533 870 3187....(combined number)



She will be happy to answer your call.



Nesrin is on leave now,but Ayse is also happy to help.



CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
30/04/2010 18:05

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Message 19 of 23 in Discussion

Denali2007 apologies for not responding earlier but I have not been able to keep up with Cyprus44 and the posts on this site. I have passed on your message to your branch and they will get back to you as soon as possilbe, but you will have no problems transferring funds back to the UK.



denali2007


Joined: 04/01/2008
Posts: 111

Message Posted:
01/06/2010 21:07

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Message 20 of 23 in Discussion

Sorry for the delay in keeping you all up to date. We visited the branch of Creditwest on the Eastern side of Kyrenia - this is NOT the branch where we hold our account. We supplied a letter from our son asking for the withdrawal and also took passports for ourselves and him. It took some time for the transaction to go ahead, and this was not helped by our son changing his signature slightly, which meant a phone call had to be made to him to verify what was required. E mails also exchanged between the two branches. However, we were dealt with very efficiently and courteously by Deniz, who had excellent English, and we came away with the cash.

3000 doesn't look much by the way !!! And when we came close to being delayed by the 'ash cloud' we assured our son that we could survive for quite a while on 'his money'. Didn't go down too well though.

We would like to thank Creditwest and especially Deniz, for the help we received.



keithr


Joined: 20/08/2008
Posts: 720

Message Posted:
01/06/2010 21:42

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Message 21 of 23 in Discussion

Deniz speaks better English than most of us.....



I wish I could be so fluent in Turkish !!!



suzi1951


Joined: 14/02/2010
Posts: 191

Message Posted:
02/06/2010 19:32

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Message 22 of 23 in Discussion

I emailed Deniz yesterday with a question for my branch in karaoglanoglu and asked her to forward it as I did not have any other email addresses. Reply from Naci in Karaolglanoglu waiting for me when I got home from work today, as well as a reply from Deniz. Well done Creditwest. Now I can only hope that BofS can get their act together and set up my electronic transfer of money!



wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
02/06/2010 20:13

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Message 23 of 23 in Discussion

Suzib BoS staff will be busy preparing to re apply for their jobs which they have been doing since 2003 on an annual now down to almost 6monthly basis .Sorry to say UK's second oldest bank in total mess but former governor of BoS is still enjoying his 300k per annum pension with his 600k pay off

Good luck the centre staff are not too bad if not under job threat



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