Strange email from Monarch re flight to Larnaca, south of North Cyprus

BeeKeeper


Joined: 29/09/2009
Posts: 137

Message Posted:
30/06/2011 16:41

I've just had this email from Monarch.



"Dear Beekeeper,



Please note, due to a change in company policy we regret to inform you that as you have pre-booked a meal for your flight with Monarch (with a flight number pre-fixed with ZB), we can no longer provide a complimentary tea or coffee.



This change applies indefinitely for flights from Friday 1st July 2011.



The Monarch team"



Would I have been less thirsty if I hadn't booked a meal?

Is this generated by a computer do you think??

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
30/06/2011 19:52

They are meaniing that they are only notifying you of the loss of the complimentary tea/coffee because you had pre-booked a meal. The rest of us mortals have to pay for it cos we take a sarnie.



What a mean lot they are, they will be charging us to use the loos next!

carian


Joined: 13/03/2009
Posts: 336

Message Posted:
30/06/2011 20:06

You're lucky, when we travelled with them they had sold out of meals so we bought a sandwich, when we asked if we could have a coffee we were told that unless you were having a meal tea/coffee was unavailable. Later on in the flight they opened the bar so you could buy one !! would rather walk than fly with them.

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
30/06/2011 20:36

Never had a problem with them,personally.But i suppose each to their own,



Paul.

chriswife


Joined: 30/03/2011
Posts: 449

Message Posted:
30/06/2011 21:41

we are booked 17th July does that mean i have a 5 hours flight with no hot drink???? omg so £7.99 for some reheated food end of, I really wish i had not booked a meal now.

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
30/06/2011 21:43

rumour has it they are in trouble ,

Clarissa2


Joined: 12/06/2009
Posts: 1476

Message Posted:
30/06/2011 21:48

Re: Msg5,

"...we are booked 17th July does that mean i have a 5 hours flight with no hot drink???? ..."



Is it beyond your means to pay 2 Euros for a cup of tea or coffee?

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
30/06/2011 22:11

Msg 1

On the assumption that the 'pre-ordered' meal was paid for at the time of booking the flight ticket, which included complimentary tea or coffee as part of their contractual sales pitch with the meal, and sold as such, they legally haven't got a leg to stand on. Sue them on your return to the UK.



Richard

jimchris09


Joined: 13/02/2009
Posts: 547

Message Posted:
01/07/2011 12:11

I thought it would be a good opportunity to resurrect this...





http://uk.wrs.yahoo.com/_ylt=A7x9QXpDjw1OvEQAwtJLBQx./SIG=120jjsipn/EXP=1309540291/**http%3a//www.youtube.com/watch%3fv=HPyl2tOaKxM

chriswife


Joined: 30/03/2011
Posts: 449

Message Posted:
07/07/2011 23:06

Clarissa....how crass!!



We got the same email then they changed it back very strange happenings!!!

blade


Joined: 19/06/2010
Posts: 1286

Message Posted:
08/07/2011 11:30

Just by an old fashioned bottle of water and take that with you.

lovingcyprus


Joined: 02/03/2007
Posts: 1272

Message Posted:
08/07/2011 14:32

Re message 6 I hope Monarch don't come after you for making that comment

GinaGee


Joined: 08/07/2011
Posts: 7

Message Posted:
08/07/2011 15:19

We have used Monarch a few times in the past and have been pleased with the flight etc. The credit crunch seems to be affecting all businesses.

I agree with Blade, take a bottle of water with you!

chriswife


Joined: 30/03/2011
Posts: 449

Message Posted:
10/07/2011 17:56

we do that anyway its the principle really not my thirst buds!! anyway looks like we are getting it as they changed their minds.

Turtle


Joined: 28/05/2007
Posts: 2669

Message Posted:
10/07/2011 18:03

This is easily sorted,.. arrive at the airport 30mins earlier go to one of the many eateries at the airport and have a meal just before you get called to board.





Its better food and its cheaper.

Clarissa2


Joined: 12/06/2009
Posts: 1476

Message Posted:
11/07/2011 02:15

Re: Msg 10,

What is crass is your lament about something as trivial as a free cup of tee/coffee, as if you were going to die of thirst should you be denied the freebie, and then calling it 'the principle'.

Some principle, indeed!

Much ado about nothing!

eyebob


Joined: 22/06/2010
Posts: 143

Message Posted:
11/07/2011 14:32

Re message 6,and who is starting the rumour,have travelled with Monarch scores of times,professional company,excellent service,polite and courteous staff,nothing too much trouble,flights invariably on time.Suggest you stick with Pegasus, comfortable flight on a proven Douglas DC9,excellent black laminated plastic seats,guaranteed to bring your rear end out in a sweat!