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TRNC-So unhappy about the Samsung TV dealer by Karakum Lemar Kyrenia

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bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
10/08/2011 15:18

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Message 1 of 38 in Discussion

All Samsung dealers give 2 years warranty

while 'luckily'!- this one gives 1 year waranty to TVs.

I was told 2 years while i was buying.

TV had vertical lines on the screen

I was told that the panel must be replaced.

The cost is 1500-2000 TL!

New one is 2200 TL!

What would you do?



Pugwash


Joined: 06/09/2010
Posts: 1797

Message Posted:
10/08/2011 15:28

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Message 2 of 38 in Discussion

It does say this about warranty periods on the Samsung website



Television LED, LCD & Plasma Screen size 32 or less Carry in 12 months

Screen size 37 or greater In-home 12 months

DVD/VCR Carry in/Pick up & return 12 months

Blu-ray Carry-in/Pick up & return 12 months

Home cinema Carry-in/Pick up & return 12 months

MP3 Postal return 12 months



Maybe you should contact them ?



http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
10/08/2011 16:38

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Message 3 of 38 in Discussion

Thank you.



All the Samsung dealers in North Cyprus give 2 years why should this one be 1 year?



Mine was imported from Slovakia .

(Says at the back of the gadget)



Pugwash


Joined: 06/09/2010
Posts: 1797

Message Posted:
10/08/2011 16:53

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Message 4 of 38 in Discussion

Now that is a tricky question bookworm



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 17:26

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Message 5 of 38 in Discussion

The problem is worse now!



They took the Tv on the day I posted this



They brought it back in a worse condition,today! The answer is 'It was going to be this way itself ,anyway!



It turns on and turns off itself.No pictures.



Do you take something to look at and give it back it back this way?!



We need shops like Dixons or PCWorld in this country....



mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
08/09/2011 18:20

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Message 6 of 38 in Discussion

IF you had bought it in the 'south' / UK or any other place that adheres to EU warranty practice they have to comply with a little known EU Directive ( overrides national law if not as 'generous) that give you TWO years protection.





Suggest writing to Samsung, before accepting any charges.



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 18:25

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Message 7 of 38 in Discussion

Thank you .I will do that.



I miss good old Dixons and Currys...



Justme


Joined: 08/09/2011
Posts: 16

Message Posted:
08/09/2011 20:07

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Message 8 of 38 in Discussion

How big is you tv bookworm?



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 21:03

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Message 9 of 38 in Discussion

I didn't measure but it is quite big.



Justme


Joined: 08/09/2011
Posts: 16

Message Posted:
08/09/2011 21:05

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Message 10 of 38 in Discussion

Oh ok it must be for that price then.



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 21:06

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Message 11 of 38 in Discussion

Sorry ,80 inches



Justme


Joined: 08/09/2011
Posts: 16

Message Posted:
08/09/2011 21:13

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Message 12 of 38 in Discussion

80 inches?? thats not possible bookworm i will check for you in currys to get advice if you want me to?



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 21:14

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Message 13 of 38 in Discussion

Sorry again.



42 inches.



These sellers do everything to get your money and try not to do a single thing!



They are so rude.



Justme


Joined: 08/09/2011
Posts: 16

Message Posted:
08/09/2011 21:26

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Message 14 of 38 in Discussion

42 inches?? and its almost 1000 why so expensive? im absolutly gobsmacked with the price here's what its meant to cost you for a new one:



http://www.pcworld.co.uk/gbuk/samsung-all-televisions/743_7151_70198_43_BA00002718-BV00171821/xx-criteria.html



This is unbelievable and me and my wife was thinking to move to TRNC its giving me second thoughts now

Ive also opened a thread how to buy a home and its terrible how do you live there?



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
08/09/2011 22:39

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Message 15 of 38 in Discussion

I won't comment about moving here



but I can see some hyenas rubbing their hands,already...



I you haven't got anything to do with anybody ,if you don't let yourself in the hands saying 'We can sort everything out for you swiftly' this is a place to live...



My Tv isn't even LED.Just an LCD!



Agobard


Joined: 20/08/2008
Posts: 271

Message Posted:
09/09/2011 16:25

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Message 16 of 38 in Discussion

I'd go round to the Vestel shop next door to Digiturk and buy a new 42 inch LCD for 1199TL delivered. Bought one there about a month ago.



Trotsky


Joined: 30/08/2011
Posts: 51

Message Posted:
09/09/2011 16:49

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Message 17 of 38 in Discussion

Insist on a written guarantee when ever you buy in kktc.



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
09/09/2011 19:52

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Message 18 of 38 in Discussion

I was phoned and told by the dealer that I should



ashame of myself doing their wrong-doing public!



I read it this way: 'Keep quiet and sit down!'



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
09/09/2011 20:52

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Message 19 of 38 in Discussion

I was phoned and told by the dealer that I should be







ashamed of myself for doing their wrong-doing public!







I read it this way: 'Keep quiet and sit down!'



russianbabe


Joined: 19/08/2011
Posts: 130

Message Posted:
10/09/2011 21:22

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Message 20 of 38 in Discussion

i wont be spending my money there

but in all fairness get it in writing



mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
10/09/2011 22:39

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Message 21 of 38 in Discussion

Bookworm.. did you write to Samsung? You should tell 'em about your treatment..



cyprustimes


Joined: 22/10/2010
Posts: 867

Message Posted:
11/09/2011 08:11

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Message 22 of 38 in Discussion

vestal best deal ......



Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
11/09/2011 10:37

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Message 23 of 38 in Discussion

Buy your electrical good from Argilec ( spelling ) as they do honour warranties and have a good after sales service.



scruffdog


Joined: 09/12/2008
Posts: 742

Message Posted:
11/09/2011 10:42

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Message 24 of 38 in Discussion

Was this problem not caused by a power surge, if so household insurance should cover the repair. I do not think any manufacturer will honour problems from power surges.



Washerman


Joined: 19/09/2008
Posts: 2301

Message Posted:
11/09/2011 10:47

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Message 25 of 38 in Discussion

Electricity supply in the TRNC is a problem. Surges, Brown Outs etc.

Did you have voltage regulator, UPS, surge protection installed ?

Some insurers do cover for damage to electrical items.

You will find that most electrical suppliers will not cover faults caused by sub-standard electrical supply (if in fact, this is what has caused your problem)

Kibtek aren't receptive to complaints either !



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
11/09/2011 20:24

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Message 26 of 38 in Discussion

I didn't contact the samsung yet because I am expecting the dealer to call and accept the responsibility.



I have a voltage regulator against the changes in the power surge.



Guess who sold it to me?



Same dealer sold the TV to me and emphasised



that if i don't have it ,the warranty won't cover the TV!



I learnt that some electrical devices are declared as broken etc while passing through the customs and NOT



CHARGED .At this point the law says to the importer that these goods can't be sold in the country becuse they



can't be given any warranty!That means if you sell it to someone it is ILLEGAL.



This point is very important.



I think my TV is possibly one of these.



So if someone is selling you an electrical gadget and not giving you any warranty just take the serial number and walk to the customs!



That is what i am going to do...



eyebob


Joined: 22/06/2010
Posts: 143

Message Posted:
11/09/2011 22:10

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Message 27 of 38 in Discussion

Ref message 14; So because you don`t like the price of tellies here you think it is a terrible country, think you`d be better staying in the the UK with good old Currys.There is a lot more to life than watching the box.



Wireless


Joined: 10/08/2008
Posts: 157

Message Posted:
11/09/2011 23:49

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Message 28 of 38 in Discussion

I bought a Sony Laptop computer from a major dealer in the USA while on a trip - by the time I got it to the UK it no longer worked (3 days) - I comtacted the dealer - they sent me to Sony - Sony sent me to the dealer - 1500 this cost - I finally claimed on the credit card - your experience is not normal bigger shops do better at avoiding warranty than smaller retailers - if anyone is put off living in the TRNC because of it then you need to rethink your reasons for moving anywhere.



The whole reason WE like TRNC is that there is no Curries, Dixons, M&S - if you want that go to the South, stay in the UK, but do not go to the TRNC - certainly do not go to the USA



elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
12/09/2011 00:16

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Message 29 of 38 in Discussion

According to Clause 11(5) Consumer Protection Law 40-2003, you have a minimum guarantee of two years. Throw the book at them. Print a copy of this law and draw their attention to Clause 11(5) and make threats about suing them. It may work. Here is a copy of the original law in Turkish:

http://dl.dropbox.com/u/26171843/40-2003%20Consumer%20Protection.doc

Good luck.

ismet

PS: I had a quick look at this law and you can lodge a written complaint to the District Office (Kaymakamlik) presumably in Turkish and the committe dealing with such complaints must deal with it within two months.



elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
12/09/2011 09:38

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Message 30 of 38 in Discussion

I think this is an important thread and should not be allowed to slip down the list too fast. I wish I had the time to translate the local Consumers Protection Act, Law no. 40-2003

ismet



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
12/09/2011 13:58

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Message 31 of 38 in Discussion

This advice is realy valuable for me.



Thank you Mr İsmet.



We are all fed up with all these irresponsible and irrespectful traders.



They -somehow- always get away with it!



I am still waiting for a response from this trader before I can proceed further with any legal action.





I can translate the document .That's no problem.



I am sure people like these put people off coming to North Cyprus or make them leave the country permanently.



me-style


Joined: 03/08/2010
Posts: 150

Message Posted:
13/09/2011 01:09

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Message 32 of 38 in Discussion

The best thing to do is to buy from another dealer then this guy, there is 2 other dealers of samsung in kyrenia, Bookworm you already buy from him and the last thing you should do is to wait for the dealer to contact you, there is only one way and that is to contact him and you tell him ver clearly what you want and when.



You have to show attitude.



Good luck.



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
14/09/2011 07:14

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Message 33 of 38 in Discussion

The warranty for TVs is 2 years in the other shops !



Thank you.I wish it doesn't happen to any of you.



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
14/09/2011 15:28

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Message 34 of 38 in Discussion

I was offered to get on one of the local TV channels ,today.



First,I am trying the peaceful ways to force



the dealer to sort it out...



me-style


Joined: 03/08/2010
Posts: 150

Message Posted:
18/09/2011 23:20

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Message 35 of 38 in Discussion

Bookworm, him to sort it out hmmm, he sold a tv so why hurry?



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
29/09/2011 22:54

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Message 36 of 38 in Discussion

Exactly.Still working on it.



Samsung Electronics' main distributor in the TRNC , put a



full page advert- relatig partly this issue- on



the local paper Kıbrıs ,today (29.9.2011)



saying that no one should buy any samsung product



from the unauthorized dealers (like this one ).



How would I know,then?



I am honestly still in shock...



erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
30/09/2011 04:30

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Message 37 of 38 in Discussion

bookworm for general info who is the main distributor for samsung in the TRNC then ? Who put the advert in the paper (company name) ?



bookworm


Joined: 10/07/2010
Posts: 340

Message Posted:
30/09/2011 13:41

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Message 38 of 38 in Discussion

The main distributor is Suitex in Nicosia -Lefkoşa...



On the way to the UK embassy from the Tulip Hotel.



On the left after the museum dedicated to a family



murdered brutally by greeks in 1963.



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